Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for a receptionist.

A Receptionist is liable for serving visitors by greeting, welcoming and directing them appropriately and notifying company personnel of visitor arrival.

The duties of this position are welcoming visitors by greeting them in person or on the telephone, answering or referring inquiries, directing visitors by maintaining employees and department directories, maintaining security by following procedures, monitoring logbook issuing visitor badges, maintaining telecommunication system by following manufacturer's instructions for house phones and console operation, maintaining safe and clean reception area by complying with procedures, rules and regulations, maintaining continuity among work teams by documenting, and communicating actions, irregularities and continuing needs, contributing to team effort by accomplishing related answers as needed.

Employee Performance Goals Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:


  1. Setting Goals: List specific goals in the space provided below each competency under "Performance Goals". Assign an appropriate timeline for each goal as well as numeric or financial terms to measure the goal.
  2. Employee Comments: The employee must comment next to each goal under "Employee Comments" with "Okay" for goals which he/she feels comfortable working with, and "Needs Clarification" for goals which he/she believes need to be discussed further. An employee who is comfortable with all the goals can sign the goals at this stage.
  3. Summary: Give a summary of the total time estimated for the employee to have achieved the goals. State action plans and specific milestones to track the goals. Any additional comments agreed between the employee and the supervisor should be noted here.
  4. Human Resources Review: Human resources personnel must confirm that the goals are specific, measurable, achievable, relevant, and time-bound. He/she must then sign the goals in the "Human Resource" section provided under "Signatures".
  5. Signatures: When discussion of the goals has been completed and consensus has been reached, sign the goals and let the employee sign too. Send the final copy to the human resources for inclusion in the employee's professional records.

Performance Goals for Next Period

Performance Goals

Employee Comments


Listen to various perspectives from different personalities in the team in order to spark and refine solutions that work well for each team member

Use past team projects to identify what people did well and make changes based on their newly identified strengths

[employee comments goal]

Work with all the employees both great and poor in growing them into a better group

Think through every decision to determine if it caters for all employees

[employee comments goal]

Challenge the old solutions by coming up with new ones that solve today's problems

Choose varied ways to solve conflicts that do not necessarily have to be there

[employee comments goal]

Choose to do your very best in the tasks given daily without fail

Respect every opinion while taking only that which is needful

[employee comments goal]

Stop being afraid of trying and making mistakes but instead learn from the mistakes and change

Volunteer in community activities in order to get a chance to interact with other people and learn something new

[employee comments goal]

Learn to communicate and ask questions in order to avoid unnecessary conflicts, and waste less one's and other employees' time

Stay calm under pressure and wait until one can make a difference or get involved

[employee comments goal]

Get clear about what one wants to achieve and channel all effort towards achieving it

Cultivate factors that help support a self-disciplined mind within oneself in order to nourish self-discipline

[employee comments goal]

Put extra effort in preparing for meetings ahead of time and show up on time for all meetings

Choose words wisely when having a conversation and avoid offensive or rude language

[employee comments goal]

Put extra effort in following up with customers to ensure they are fully satisfied

Share resources and information readily and make sure customers feel that you are on their side

[employee comments goal]

Lead in driving positive change and become the spokesperson to promote diversity issues and concerns of others

Avoid making jokes that might be offensive to others and be more respectful to people with diverse views

[employee comments goal]


Sections 1-2: To be completed by the supervisor

Section 3: To be completed by the employee

1. Goals completed since last performance feedback

2. Goals for next period

3. Employee comments


I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:

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