Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for a receptionist.
A Receptionist is liable for serving visitors by greeting, welcoming and directing them appropriately and notifying company personnel of visitor arrival.
The duties of this position are welcoming visitors by greeting them in person or on the telephone, answering or referring inquiries, directing visitors by maintaining employees and department directories, maintaining security by following procedures, monitoring logbook issuing visitor badges, maintaining telecommunication system by following manufacturer's instructions for house phones and console operation, maintaining safe and clean reception area by complying with procedures, rules and regulations, maintaining continuity among work teams by documenting, and communicating actions, irregularities and continuing needs, contributing to team effort by accomplishing related answers as needed.
Employee Performance Goals Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
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Performance Goals for Next Period | |
Performance Goals | Employee Comments |
|---|---|
| COLLABORATING WITH OTHERS: Listen to various perspectives from different personalities in the team in order to spark and refine solutions that work well for each team member Use past team projects to identify what people did well and make changes based on their newly identified strengths | [employee comments goal] |
| APPRAISAL AND EVALUATION SKILLS: Work with all the employees both great and poor in growing them into a better group Think through every decision to determine if it caters for all employees | [employee comments goal] |
| CREATIVITY: Challenge the old solutions by coming up with new ones that solve today's problems Choose varied ways to solve conflicts that do not necessarily have to be there | [employee comments goal] |
| DEDICATION TO WORK: Choose to do your very best in the tasks given daily without fail Respect every opinion while taking only that which is needful | [employee comments goal] |
| COMPETITIVENESS: Stop being afraid of trying and making mistakes but instead learn from the mistakes and change Volunteer in community activities in order to get a chance to interact with other people and learn something new | [employee comments goal] |
| HANDLING STRESS: Learn to communicate and ask questions in order to avoid unnecessary conflicts, and waste less one's and other employees' time Stay calm under pressure and wait until one can make a difference or get involved | [employee comments goal] |
| SELF-DISCIPLINE AND SENSE OF DUTY: Get clear about what one wants to achieve and channel all effort towards achieving it Cultivate factors that help support a self-disciplined mind within oneself in order to nourish self-discipline | [employee comments goal] |
| BUSINESS ETIQUETTE: Put extra effort in preparing for meetings ahead of time and show up on time for all meetings Choose words wisely when having a conversation and avoid offensive or rude language | [employee comments goal] |
| CUSTOMER SERVICE: Put extra effort in following up with customers to ensure they are fully satisfied Share resources and information readily and make sure customers feel that you are on their side | [employee comments goal] |
| DIVERSITY AWARENESS: Lead in driving positive change and become the spokesperson to promote diversity issues and concerns of others Avoid making jokes that might be offensive to others and be more respectful to people with diverse views | [employee comments goal] |
Summary |
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Sections 1-2: To be completed by the supervisor Section 3: To be completed by the employee |
1. Goals completed since last performance feedback |
2. Goals for next period |
3. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |