Use this step by step explanation to craft a good employee performance feedback review for a receptionist. Find the right words with quality phrases.
A Receptionist is liable for serving visitors by greeting, welcoming and directing them appropriately and notifying company personnel of visitor arrival.
The duties of this position are welcoming visitors by greeting them in person or on the telephone, answering or referring inquiries, directing visitors by maintaining employees and department directories, maintaining security by following procedures, monitoring logbook issuing visitor badges, maintaining telecommunication system by following manufacturer's instructions for house phones and console operation, maintaining safe and clean reception area by complying with procedures, rules and regulations, maintaining continuity among work teams by documenting, and communicating actions, irregularities and continuing needs, contributing to team effort by accomplishing related answers as needed.
Employee Performance Review Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
|
Rating Meaning | |
| The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies. | 1 |
| Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results. | 2 |
| The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work. | 3 |
Supervisor's Feedback | ||
Skill | Comments | Rating |
|---|---|---|
| COLLABORATING WITH OTHERS: Collaborating is willingly working with one another and cooperating in whatever task one is assigned without behaving poorly or having an attitude change that hurts others. | Develops teamwork and cooperation while participating in a group and works towards solutions that generally benefit everyone Meets as a group for the occasional relaxed gathering in order to know each other well and work better together | 3 |
| APPRAISAL AND EVALUATION SKILLS: Appraisal and Evaluation Skills are services that allow employers to assess their employees? contributions to the organization for the period they have been working with them. | Highly conscientious and detail oriented in evaluating others to ensure every detail is precise Shows lots of initiative and takes the lead on projects | 3 |
| CREATIVITY: Creativity is the skill of turning new and imaginative ideas into reality through the ability to perceive the world in new ways, find hidden patterns, make connections between unrelated phenomena and generate solutions. | Adds a creative touch to the daily tasks that are performed daily Great at creating new and innovative solutions to common problems | 3 |
| DEDICATION TO WORK: Dedication to Work is a devotion or setting aside the scheduled time that you are required to work each day consistently without fail as well as being on time and giving 100% of your efforts to doing quality work. | Takes pride in demonstrating dedication to the company through hard work Coaches other coworkers on how to utilize the supplied resources for the benefit of the company | 2 |
| COMPETITIVENESS: Competitiveness is the skill of being able to compete as a team or a company with other enterprises in the same line of entrepreneurship and emerging as the winner. | Always looks for opportunities to take on leadership responsibilities at work, in the community and everywhere else Always has a ready and prepared mindset. Perceives oneself as a warrior who never gives up until all enemies are defeated | 3 |
| HANDLING STRESS: Handling Stress is the skill to balance the requirements of the job and your abilities or available resources in performing it. | Takes one's annual leave each year and makes sure that one has a proper break from work Makes sure to have one or two colleagues who are willing to assist in the time of stress in order to reduce one's stress level | 2 |
| SELF-DISCIPLINE AND SENSE OF DUTY: Self-Discipline and Sense of Duty is an active effort which helps in developing set ways for your thoughts, actions, and habits empowering your to stick to your decisions. | Recognizes the moments when one gets the urge to act impulsively in order to be more equipped to create a delay between the action and the urge Tries to complete hard assignments first in order to gain confidence and the motivation needed for the rest of the day | 3 |
| BUSINESS ETIQUETTE: Business Etiquette is a basic framework of rules set by companies to ensure and allow you to understand the way you should conduct yourself in the professional world. | Introduces quite a good number of people in a meeting Shows willingness to improve listening skills and to pay more attention to speakers | 2 |
| CUSTOMER SERVICE: Customer Service is the ability to cater for the needs of the client by providing excellent customer service without compromise. | Shows an extraordinary ability to understand what customers are experiencing and is able to meet all their needs fully Clearly outlines the steps needed to resolve a problem in the simplest way possible | 3 |
| DIVERSITY AWARENESS: Diversity Awareness is the understanding that people are different and unique in their particular way and respecting their uniqueness. | Leads in promoting inclusion and diversity and is always results-oriented Leads in driving positive change and is seen as the spokesperson to promote diversity issues and concerns of others | 3 |
Self Evaluation | |
Self Evaluation Question | Employee Comments |
|---|---|
| COLLABORATING WITH OTHERS: Can you describe a situation where you had to compromise or help others to compromise? What steps did you take? Can you describe the most disappointing team experience you have ever had? Is there anything you could have done to prevent it? | [employee comments] |
| APPRAISAL AND EVALUATION SKILLS: How do you balance quality and quantity in terms of the performance? Do you concentrate so much on the negative and forget the positives? | [employee comments] |
| CREATIVITY: Do you enjoy thinking creatively and innovatively as well as creating new solutions? Do you believe you have now the experience to make better decisions in situations where you've done wrong ones? | [employee comments] |
| DEDICATION TO WORK: Do you criticize the company or work hard to give it your level best? Do you give your very best in a group setting or you sit back and allow others to do your work? | [employee comments] |
| COMPETITIVENESS: What are some of the things you have done to help co-workers improve their professional competitive skills? What have you done to increase your knowledge and understanding about competitiveness in the workplace? | [employee comments] |
| HANDLING STRESS: How do you know a colleague is stressed up? What skills do you use to help colleagues manage stress? Describe a time when your project was faced with a situation that was not anticipated. How did you handle it? | [employee comments] |
| SELF-DISCIPLINE AND SENSE OF DUTY: What are some of the challenges that you have faced when trying to accomplish your goals? Give specific examples Describe a time when you have been able to overcome a significant problem on an important project. How did you go about it? | [employee comments] |
| BUSINESS ETIQUETTE: What efforts are you making to improve your dressing code? What efforts are you making to respond to messages promptly and always call back? | [employee comments] |
| CUSTOMER SERVICE: Were there any times you came across customers with special needs? How did you assist them? What efforts are you making to redefine customer service processes to meet the ever-changing needs of customers? | [employee comments] |
| DIVERSITY AWARENESS: What are you doing to be seen as a person who can address diversity concerns of other people? What efforts are you making to welcome and consider the ideas and views of other people? | [employee comments] |
Summary |
|---|
Sections 1-4: To be completed by the supervisor Section 5: To be completed by the employee |
1. Exceeds Job Related Expectations |
2. Areas to improve |
3. Goals completed since last performance feedback |
4. Goals for next period |
5. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |