Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for a general service technician.

A General Service Technician works in an automobile industry and is responsible for providing general services for vehicle repair and maintenance like oil change, tire rotation, and replacement. This role is expected to carry out any of this services in a safe efficient and productive way to the satisfaction of the customer.

Essential functions for this post include assisting in vehicle repairs of all types as instructed by the Head Technician, interacting with clients in a courteous and friendly manner, assisting in maintaining shop appearance and safety standards, ensuring the store runs efficiently, adhering to all the policies and procedures, safety and environmental rules, performs non-technical automotive services while following the policies and procedures strictly.

Employee Performance Goals Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:


  1. Setting Goals: List specific goals in the space provided below each competency under "Performance Goals". Assign an appropriate timeline for each goal as well as numeric or financial terms to measure the goal.
  2. Employee Comments: The employee must comment next to each goal under "Employee Comments" with "Okay" for goals which he/she feels comfortable working with, and "Needs Clarification" for goals which he/she believes need to be discussed further. An employee who is comfortable with all the goals can sign the goals at this stage.
  3. Summary: Give a summary of the total time estimated for the employee to have achieved the goals. State action plans and specific milestones to track the goals. Any additional comments agreed between the employee and the supervisor should be noted here.
  4. Human Resources Review: Human resources personnel must confirm that the goals are specific, measurable, achievable, relevant, and time-bound. He/she must then sign the goals in the "Human Resource" section provided under "Signatures".
  5. Signatures: When discussion of the goals has been completed and consensus has been reached, sign the goals and let the employee sign too. Send the final copy to the human resources for inclusion in the employee's professional records.

Performance Goals for Next Period

Performance Goals

Employee Comments


Learn to use fewer words to say or explain our points or views to avoid making the audience bored.

To be authentic in my speech and to make people appreciate my honesty and transparency.

[employee comments goal]

To show the willingness of taking full control of a conversation especially if I am the one making the phone call.

To always try to address the caller by official names or title while conversing over the phone.

[employee comments goal]

Research well enough to gather factual information before setting out to solve a problem.

Show great confidence and poise when making decisions and not afraid to make mistakes and learn from them.

[employee comments goal]

To encourage and promote professionalism and proper work ethics on the entire staff members.

To improve on my problem solving and negotiation skills so that I may perform my administrative roles well enough.

[employee comments goal]

Insist on following the company policies all the time to ensure tasks are done well

Communicate effectively in every situation to every person in the workplace

[employee comments goal]

Get as much information as one can about the situation at hand and the options available to solve it

Talk with people who are experts in solving problems or those who are attached to the situation at hand and try to get a solution to the problem

[employee comments goal]

Dedicate full concentration and become fully involved in any task one is doing in order to do it better

Use a recognized quality standard when one is preparing and updating quality documentation

[employee comments goal]

Avoid constant interruptions and distractions that waste time meant for working on a project

Put more effort into finishing all tasks early to ensure they do not pile-up

[employee comments goal]

Address inquiries as quickly as possible and give explanations in case of delays

Avoid using pressure to close a deal or to influence the decision of a customer

[employee comments goal]

Encourage others to embrace the power of virtual workplaces to save time, money, travel, and energy

Show more willingness to learn how to manage online confidentiality, privacy and security

[employee comments goal]


Sections 1-2: To be completed by the supervisor

Section 3: To be completed by the employee

1. Goals completed since last performance feedback

2. Goals for next period

3. Employee comments


I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:

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