Find out the top 10 core skills you need to master as a general service technician and what hard skills you need to know to succeed in this job.
A General Service Technician works in an automobile industry and is responsible for providing general services for vehicle repair and maintenance like oil change, tire rotation, and replacement. This role is expected to carry out any of this services in a safe efficient and productive way to the satisfaction of the customer.
Essential functions for this post include assisting in vehicle repairs of all types as instructed by the Head Technician, interacting with clients in a courteous and friendly manner, assisting in maintaining shop appearance and safety standards, ensuring the store runs efficiently, adhering to all the policies and procedures, safety and environmental rules, performs non-technical automotive services while following the policies and procedures strictly.
Core Skills Required to be a General Service Technician
Core skills describe a set of non-technical abilities, knowledge, and understanding that form the basis for successful participation in the workplace. Core skills enable employees to efficiently and professionally navigate the world of work and interact with others, as well as adapt and think critically to solve problems.
Core skills are often tagged onto job descriptions to find or attract employees with specific essential core values that enable the company to remain competitive, build relationships, and improve productivity.
A general service technician should master the following 10 core skills to fulfill her job properly.
Verbal Communication:
Verbal Communication is the use of tones and language to relay a message; it aids as a vehicle for expressing ideas, concepts and it, is critical to the daily running of the business.
A General Service Technician portrays his/her image and that of the company by the way he/she communicates; strong verbal communication skills are vital for business development and forging lasting relationships with customers, suppliers, and colleagues.
Phone Skills:
Phone Skills are useful to present a professional company image through the telephone to the customers while making them feel well informed and appreciated without necessarily seeing their faces.
A General Service Technician is required to master and project an enthusiastic natural tone to make both the customers and staff feel comfortable during the conversation while creating room for a productive and friendly exchange.
Problem Solving:
Problem Solving is the skill of defining a problem to determine its cause, identify it, prioritize and select alternative solutions to implement in solving the problems and reviving relationships.
A General Service Technician has a fundamental role in finding ways to address all types of problems through having a good method to use when approaching a problem without being ineffective, favoring or causing painful consequences.
Administrative Skills:
Administrative Skills are all the services related to the running of a business or keeping an office organized while supporting the efforts of the management team.
A General Service Technician must develop these skills and emphasize the administrative skills to ensure high-level responsibilities that range from planning large scale events to creating presentations and analyzing financial data are handled carefully and efficiently.
Flexibility:
Flexibility is an important skill that allows employers and employees to make an arrangement about working on maintaining a work/life balance to help organizations improve the productivity and efficiency of their balance.
A General Service Technician needs creative ideas on how to plan flexible schedules for all his employees by incorporating flexible working arrangements and individual flexibility agreements that allow negotiation to change how certain agreements apply to them and how they can be adjusted.
Problem/Situation Analysis:
Problem/Situation Analysis is the ability to solve problems and assess situations to know what kind of solution is required to calm it down.
A General Service Technician should learn how to identify and analyze problems and situations as well as use available resources to resolve them constructively by reaching a consensus through looking at an issue in a professional, not personal way.
Quality Management:
Quality Management is the management approach to the long-term success through customer satisfaction that directly involves the employees in the continual improvement of the daily tasks.
A General Service Technician should consider the quality management earnestly for the success of the business by improving the processes, products, services, the discipline and the culture in which they work under to warrant the improvement of profitability and productivity.
Time Management:
Time Management is the capacity for an individual to assign specific time slots to activities as per their importance and urgency to make the best possible use of time.
A General Service Technician must schedule each task within a stipulated period for each employee and ensure all the tasks are completed promptly thus actually teaching the staff the value of time and how to utilize it for the interest of the business and their growth.
Customer Service:
Customer Service is the ability to cater for the needs of the client by providing excellent customer service without compromise.
A General Service Technician must understand that pleasing customers is directly connected to the success of the business, therefore, must create a superior customer experience culture in the company that every employee should follow in ensuring all the customers are treated as they should.
Technology Trend Awareness:
Technology Trend Awareness is staying updated with the useful upcoming trends that can serve your business better and easier.
A General Service Technician must be able to look back at the setbacks and success of the company and consider new possibilities for the future by the use of technology looking for a better, faster, more practical approach that can make business more productive.
Hard Skills Required to be a General Service Technician
Hard skills are job-specific skill sets, or expertise, that are teachable and whose presence can be tested through exams. While core skills are more difficult to quantify and less tangible, hard skills are quantifiable and more defined.
Hard skills are usually listed on an applicant's resume to help recruiters know the applicant's qualifications for the applied position. A recruiter, therefore, needs to review the applicant's resume and education to find out if he/she has the knowledge necessary to get the job done.
A general service technician should have a good command of the following hard skills to succeed in her job.