Problem Solving: Use these sample phrases to craft meaningful performance evaluations, drive change and motivate your workforce.
Problem Solving is the skill of defining a problem to determine its cause, identify it, prioritize and select alternative solutions to implement in solving the problems and reviving relationships.
Problem Solving: Exceeds Expectations Phrases
- Actively listens when others are talking and seek clarification on issues not well understood.
- Seeks to brainstorm on problems to try to find the right solutions.
- Evaluates all possible solutions and chooses the one that will deliver the best results.
- Knows how well to collaborate with others to find solutions to problems.
- Knows how to resolve any outstanding client issues and problems amicably.
- Communicates views and thoughts in a very distinct and understandable manner.
- Is decisive when it comes to making decisions and sticks by the decisions made.
- Gathers all the necessary facts and information first before making any decision.
- Monitors all outcomes of all actions undertaken to take full responsibility for any problem.
- Breaks a problem down before starting to analyze it in a more detailed manner.
Problem Solving: Meets Expectations Phrases
- Is always open-minded and readily accepts what others have to contribute.
- Has an inquisitive nature and tries to analyze all that is happening around.
- Always asks the right questions and raises any relevant issue when necessary.
- Keeps things calm even when required to make quick decisions under high pressure.
- Communicates or articulates issues in an obvious and concise way that people can easily understand.
- Shows strong level-headedness when assessing situations and coming up with solutions.
- Tries to be accommodative of other people's views and accepts them easily.
- Always portrays enough knowledge of the problem and its feasible solutions.
- Shows the willingness to change tact whenever the conditions change.
- Creates opportunities to evaluate and implement the decisions that are arrived at properly.
Problem Solving: Needs Improvement Phrases
- Not willing to be accommodative of other people's ideas and opinions.
- Does not know how to present a problem in ways that people can understand.
- Finds it difficult to articulate issues in a clear and understandable manner.
- Not decisive and assertive when it comes to coming up with solutions.
- Does not take the time to listen keenly to what others have to say or contribute.
- Always in a hurry to make decisions and does not think things through.
- Does not always monitor the decisions made to ensure that they have a positive impact.
- When faced with a high-pressure problem, does not maintain a cool head to be able to solve it properly.
- Not willing to collaborate with other people to come up with solutions to problems.
- Does not manage client-related issues in a professional manner and customers are left unsatisfied.
Problem Solving: Self Evaluation Questions
- How well do you solve issues and are you confident in your abilities?
- Give an instance you solved a problem, and it was successful.
- Give a situation that you solved a problem, and it was unsuccessful.
- How well do you accommodate other people ideas and opinions when trying to solve a problem?
- How do you manage high-pressure situations that require fast and urgent attention?
- Do you involve other people when trying to solve any particular problem?
- How well do you brainstorm before setting out to solve a problem?
- Do you research well enough to get proper facts and information?
- Are you in most cases conversant with what the problem is before you solve it?
- How well are you keen on everything that is happening around you?