Use this step by step explanation to craft a good employee performance feedback review for a general service technician. Find the right words with quality phrases.

A General Service Technician works in an automobile industry and is responsible for providing general services for vehicle repair and maintenance like oil change, tire rotation, and replacement. This role is expected to carry out any of this services in a safe efficient and productive way to the satisfaction of the customer.

Essential functions for this post include assisting in vehicle repairs of all types as instructed by the Head Technician, interacting with clients in a courteous and friendly manner, assisting in maintaining shop appearance and safety standards, ensuring the store runs efficiently, adhering to all the policies and procedures, safety and environmental rules, performs non-technical automotive services while following the policies and procedures strictly.

Employee Performance Review Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:

Instructions

  1. Rating: Rate the employee against the core skills based on how well he/she demonstrates each skill. Give scores 1, 2, or 3 for each rating depending on the employee's performance.
  2. Comments: Use this area to give examples of employee's performance phrases. The phrases should describe how well an employee has performed on previously set goals based on the given core skill.
  3. Summary: Use this section to give a summary of the employee's strengths and areas for improvement or development. Recommend a step increase for an employee who has met the expectations and performance improvement plans for one who doesn't meet expectations.
  4. Human Resources Review: Human resources manager must examine and indicate whether he/she concurs with the evaluation and comments. If the manager agrees, then he/she must sign the evaluation form. If he/she doesn't concur, then he/she must provide reasons explaining why this is so.
  5. Signatures: Sign the evaluation form and give it to the employee to go through and answer the Self Evaluation Questions. Ask him/her to sign and date the evaluation form before giving it back to the human resources for filing.

Rating Meaning

The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies.

1

Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results.

2

The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work.

3

Supervisor's Feedback

Skill

Comments

Rating

VERBAL COMMUNICATION: Verbal Communication is the use of tones and language to relay a message; it aids as a vehicle for expressing ideas, concepts and it, is critical to the daily running of the business.

Strikes good balance and confidence between verbal skill and non-verbal skills.

Maintains direct eye contact with the audience when giving a speech.

3

PHONE SKILLS: Phone Skills are useful to present a professional company image through the telephone to the customers while making them feel well informed and appreciated without necessarily seeing their faces.

Has a clear knowledge of the audience and does not use complex vocabularies and jargons.

Empathizes with other person and try to be as personable as possible.

3

PROBLEM SOLVING: Problem Solving is the skill of defining a problem to determine its cause, identify it, prioritize and select alternative solutions to implement in solving the problems and reviving relationships.

Knows how to resolve any outstanding client issues and problems amicably.

Breaks a problem down before starting to analyze it in a more detailed manner.

3

ADMINISTRATIVE SKILLS: Administrative Skills are all the services related to the running of a business or keeping an office organized while supporting the efforts of the management team.

Possesses superior administrative skills and knowledge and effectively applies them to the various work related assignments.

Analyzes problems first before providing solutions that are relevant and workable.

3

FLEXIBILITY: Flexibility is an important skill that allows employers and employees to make an arrangement about working on maintaining a work/life balance to help organizations improve the productivity and efficiency of their balance.

Understands how to navigate through the changes and provide high-quality work

Persuades others to keep calm and keep the focus on the primary goals

3

PROBLEM/SITUATION ANALYSIS: Problem/Situation Analysis is the ability to solve problems and assess situations to know what kind of solution is required to calm it down.

Asks oneself what the situation is, makes a list of issues within the situation, and defines why each one is a problem

Gathers some good knowledge about the problem at hand in order to decrease the uncertain anxiety and fear that one would face when solving it

3

QUALITY MANAGEMENT: Quality Management is the management approach to the long-term success through customer satisfaction that directly involves the employees in the continual improvement of the daily tasks.

Regularly monitors the quality of the products and services as well as the process used to produce them

Checks own work and that of other team members for completeness and accuracy in order to provide work of high quality

3

TIME MANAGEMENT: Time Management is the capacity for an individual to assign specific time slots to activities as per their importance and urgency to make the best possible use of time.

Knows what has to be done and what should not be done

Seeks assistance to solve a problem quickly and avoids lagging behind

2

CUSTOMER SERVICE: Customer Service is the ability to cater for the needs of the client by providing excellent customer service without compromise.

Excels at following up with customers to ensure they are fully satisfied

Always has the right answers to the most difficult questions

3

TECHNOLOGY TREND AWARENESS: Technology Trend Awareness is staying updated with the useful upcoming trends that can serve your business better and easier.

Known as the person to go to for questions and issues related to new technology trends

Embraces the power of virtual workplaces to save time, money, travel, and energy

3

Self Evaluation

Self Evaluation Question

Employee Comments

VERBAL COMMUNICATION:

Have you ever spoken before first thinking over it and it ended up hurting someone? How was the experience?

How do you respond to feedback and criticism and do you encourage people to give you feedback and citric your speech?

[employee comments]
PHONE SKILLS:

How well can you rate the way you handle your phone call conversations?

Do you usually call back when you promise to do so and have you ever failed to so at any given point?

[employee comments]
PROBLEM SOLVING:

How well do you solve issues and are you confident in your abilities?

How well are you keen on everything that is happening around you?

[employee comments]
ADMINISTRATIVE SKILLS:

How well do you handle your administrative roles to ensure you deliver good results.

How conversant are you with the technology while dispensing your administrative roles?

[employee comments]
FLEXIBILITY:

Do you execute tasks promptly or are you always late?

Do you handle all tasks with the seriousness they deserve do you take some for granted?

[employee comments]
PROBLEM/SITUATION ANALYSIS:

Describe a time when you solved a problem without all the necessary information about it in hand. How did you go about it and what was the outcome?

Describe a time when you have anticipated a problem. What did you do about it?

[employee comments]
QUALITY MANAGEMENT:

How have you made sure to deliver quality work even when working under pressure?

How do you keep track of your projects to ensure that each milestone meets the agreed quality standards?

[employee comments]
TIME MANAGEMENT:

Were there any instances where you felt that you took more time to get work done than other times?

What attempts are you making to speed up your productivity without compromising on the quality of work?

[employee comments]
CUSTOMER SERVICE:

Is there a time when you were asked a question and you were unable to answer? Did you seek assistance?

Are there any instances where some customers declined following a queue? How did you correct such situations?

[employee comments]
TECHNOLOGY TREND AWARENESS:

Are you making any efforts to learn more about internet security, privacy, and confidentiality?

What are you doing to encourage more colleagues to participate in online tech communities where individuals share technology ideas?

[employee comments]

Summary

Sections 1-4: To be completed by the supervisor

Section 5: To be completed by the employee

1. Exceeds Job Related Expectations

2. Areas to improve

3. Goals completed since last performance feedback

4. Goals for next period

5. Employee comments

Signatures

I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:

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