Customer Service: Use these examples for setting employee performance goals. Help your employees master this skill with 5 fresh ideas that drive change.
Customer Service is the ability to cater for the needs of the client by providing excellent customer service without compromise.
Customer Service: Set Goals for your Employees. Here are some examples:
- Learn to maintain self-control when dealing with customers who are objecting
- Put extra effort in following up with customers to ensure they are fully satisfied
- Address inquiries as quickly as possible and give explanations in case of delays
- Provide timely and constructive solutions or advice to customers and make them feel they are fully understood
- Exhibit flexibility and creativity in solving problems presented by customers
- Share resources and information readily and make sure customers feel that you are on their side
- Prioritize your workload effectively based on the needs of a customer
- Involve management when a customer treats you disrespectfully and avoid taking matters into your own hands
- Avoid using pressure to close a deal or to influence the decision of a customer
- Tactfully tell a customer no when the expectations or demands are unrealistic
Customer Service: Improve and master this core skill with these ideas
- Patience - Patience is important to customers and employees who often reach out for support when they are frustrated or confused. If you deal with people on a daily basis the best you can do is to grow your patience to a level that treats everyone well. Giving your customers and workers your time is appreciated more than the person who rushes to see them out of the door. You would rather give clients competent services rather than give them rushed services.
- Attentiveness - Learn to be attentive to your customers and workers to provide them with an excellent service. It is important to pay attention to individual customer interactions but also very critical to be mindful and attentive to the feedback that you receive from others. This feedback is what makes you better your company in a right way that will serve your customers and workers in a much better way.
- Clear communication skills - Be cautious how your communication habits translate to customers. It is best if everything was said precisely to eliminate guess work from the employees and clients. Whenever you find yourself questioning a situation, remember to think twice before you communicate about it.
- Ability to use positive language - language is a critical part of persuasion and staff ought to learn to use it to build perceptions about the company and their products. The ability to make minor changes in your conversations goes a long way in creating happy customers who will last.
- Persuasion skills - Taking your client skills to the next level you need to master some persuasive skills. You need to learn how to convince interested customers to go a long way in creating and keeping customers.