Use this step by step explanation to craft a good employee performance feedback review for a switchboard operator. Find the right words with quality phrases.
A Switchboard Operator is liable for operating the telephone business systems or switchboards to relay incoming, outgoing and interoffice calls as well as supply information to callers and record messages.
The job duties for this role are operating communication systems like the telephone, switchboard, intercom, two-way radio or public address, answering incoming calls, greeting callers, providing information, transferring calls and/or taking messages as required, placing the phone or arranging conference calls as needed, relaying and routing written and verbal messages, placing telephone calls or arranging conference calls as instructed, routing emergency calls appropriately, monitoring the alarm systems in order to ensure that secure conditions are maintained.
Employee Performance Review Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
|
Rating Meaning | |
| The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies. | 1 |
| Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results. | 2 |
| The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work. | 3 |
Supervisor's Feedback | ||
Skill | Comments | Rating |
|---|---|---|
| PHONE SKILLS: Phone Skills are useful to present a professional company image through the telephone to the customers while making them feel well informed and appreciated without necessarily seeing their faces. | Speaks in a very clear enunciation and is well understood by the other person on the other end. Gives the other person on the line time to ask before responding accordingly. | 3 |
| CRITICAL THINKING: Critical Thinking is the ability to think clearly and rationally while understanding the logical connection between ideas in a reflective and independent thinking. | Able to piece together elements and come up with proper deductions on issues. Solves problems one by one so as not to mix up issues and ideas. | 3 |
| APPRAISAL AND EVALUATION SKILLS: Appraisal and Evaluation Skills are services that allow employers to assess their employees? contributions to the organization for the period they have been working with them. | Always stays up to date with developments in the evaluation and appraisal field Always strives to succeed with maximum effectiveness in every area | 3 |
| DEDICATION TO WORK: Dedication to Work is a devotion or setting aside the scheduled time that you are required to work each day consistently without fail as well as being on time and giving 100% of your efforts to doing quality work. | Takes pride in demonstrating dedication to the company through hard work Carries an attitude of a winner everywhere, in every task given | 2 |
| ADAPTABILITY: Adaptability is the ability to cope with and adapt to unexpected situations in any environment and staying connected with a great attitude. | Anticipates and responds with energy to new challenges, the unfamiliar and the urgent Keeps an open mind and shows willingness to learn new methods, procedures, and techniques that embrace change | 3 |
| HANDLING STRESS: Handling Stress is the skill to balance the requirements of the job and your abilities or available resources in performing it. | Gets started on major projects as early as possible, anticipates situations that may affect these projects and works to prevent them Takes time to organize one's desk in order to ease the sense of losing control that comes from too much clutter | 2 |
| SELF-DISCIPLINE AND SENSE OF DUTY: Self-Discipline and Sense of Duty is an active effort which helps in developing set ways for your thoughts, actions, and habits empowering your to stick to your decisions. | Uses momentary distractions to replace the behavior one wants to control actively Reframes mistakes into learning opportunities and keeps pushing towards achieving the set goals | 3 |
| BUSINESS ETIQUETTE: Business Etiquette is a basic framework of rules set by companies to ensure and allow you to understand the way you should conduct yourself in the professional world. | Responds to most messages and makes efforts to call back promptly Shows respect, politeness, and confidence when interacting with others and avoids gossiping | 2 |
| DIVERSITY AWARENESS: Diversity Awareness is the understanding that people are different and unique in their particular way and respecting their uniqueness. | Demonstrates technical mastery of diversity issues and sets universally acceptable goals Leads in promoting professional development courses and forums that enhance diversity | 3 |
| SCHEDULING: Scheduling is creating daily workflow charts that the employees are supposed to follow when working and submitting their projects. | Possesses exceptional ability to create effective and reliable project schedules Adds enough contingency time for any unexpected events when scheduling tasks | 3 |
Self Evaluation | |
Self Evaluation Question | Employee Comments |
|---|---|
| PHONE SKILLS: How do you handle irate and upset callers during a phone conversation? What is the best solution you have ever given to someone over the phone and was the caller satisfied? | [employee comments] |
| CRITICAL THINKING: Elaborate on a given occasion that you made the best decision. How did you feel about it? When expressing your ideas do you deliver them in a logical manner? | [employee comments] |
| APPRAISAL AND EVALUATION SKILLS: How do you balance quality and quantity in terms of the performance? Do you treat the employees the same even the weak ones? | [employee comments] |
| DEDICATION TO WORK: Are you available to do what is expected of you within a set timeline? Do you give your very best in a group setting or you sit back and allow others to do your work? | [employee comments] |
| ADAPTABILITY: Do you prefer an environment with a structured routine or one with new experiences? Can you think of a time when your task or project suffered a setback? How did you react? | [employee comments] |
| HANDLING STRESS: Give an example of a time when you have worked with a team that was facing a very stressful situation. How did you help the team members handle the situation? Is there a time when your work has been criticized? How did you receive the criticism? | [employee comments] |
| SELF-DISCIPLINE AND SENSE OF DUTY: Is there a time when you were not pleased with the outcome of your goals? If yes, how did you go about it? What would your boss or team members say about your behavior at work? | [employee comments] |
| BUSINESS ETIQUETTE: Do you prepare for meetings early enough and keep a schedule of upcoming meetings? What steps do you take to ensure a conversation runs smoothly even when disagreeing with what others are saying? | [employee comments] |
| DIVERSITY AWARENESS: What efforts are you making to promote professional development courses and forums that enhance diversity? What are some of the things you are doing to discourage harassment and bullying of people with diverse views? | [employee comments] |
| SCHEDULING: What efforts are you making to employ the best practices and standards when scheduling projects? Is there a time you failed to use standard scheduling terminologies? What did you do to correct the situation? | [employee comments] |
Summary |
|---|
Sections 1-4: To be completed by the supervisor Section 5: To be completed by the employee |
1. Exceeds Job Related Expectations |
2. Areas to improve |
3. Goals completed since last performance feedback |
4. Goals for next period |
5. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |