Use this step by step explanation to craft a good employee performance feedback review for an office support specialist. Find the right words with quality phrases.

An Office Support Specialist is liable to fulfill a variety of roles including handling the company's paperwork and day to day operations.

The major roles for this position include ordering the office supplies, ensuring that the office equipment is fully functional, ensuring that the office supplies are well stocked as required, gathering and distributing mail, coordinating deliveries, providing general support to the management, filing and compiling the company's documentation, answering phones and taking messages, operating office machines, ,maintaining and updating filing, inventory, mailing and database systems, opening, sorting and routing incoming mail, answering correspondence and preparing outgoing mail, completing mail bills, contracts, policies, invoices and checks.

Employee Performance Review Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:

Instructions

  1. Rating: Rate the employee against the core skills based on how well he/she demonstrates each skill. Give scores 1, 2, or 3 for each rating depending on the employee's performance.
  2. Comments: Use this area to give examples of employee's performance phrases. The phrases should describe how well an employee has performed on previously set goals based on the given core skill.
  3. Summary: Use this section to give a summary of the employee's strengths and areas for improvement or development. Recommend a step increase for an employee who has met the expectations and performance improvement plans for one who doesn't meet expectations.
  4. Human Resources Review: Human resources manager must examine and indicate whether he/she concurs with the evaluation and comments. If the manager agrees, then he/she must sign the evaluation form. If he/she doesn't concur, then he/she must provide reasons explaining why this is so.
  5. Signatures: Sign the evaluation form and give it to the employee to go through and answer the Self Evaluation Questions. Ask him/her to sign and date the evaluation form before giving it back to the human resources for filing.

Rating Meaning

The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies.

1

Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results.

2

The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work.

3

Supervisor's Feedback

Skill

Comments

Rating

CRITICAL THINKING: Critical Thinking is the ability to think clearly and rationally while understanding the logical connection between ideas in a reflective and independent thinking.

Knows how to clarify problems and solutions easily so that other people can understand.

Examines the implications and possible consequences to any particular action carefully.

3

ADMINISTRATIVE SKILLS: Administrative Skills are all the services related to the running of a business or keeping an office organized while supporting the efforts of the management team.

Knows how to articulate issues and at the same time solicit sensitive information and data.

Handles conflict in a very creative and constructive manner to achieve the best solution for all.

3

COLLABORATING WITH OTHERS: Collaborating is willingly working with one another and cooperating in whatever task one is assigned without behaving poorly or having an attitude change that hurts others.

Develops teamwork and cooperation while participating in a group and works towards solutions that generally benefit everyone

Seeks suggestions or ideas from group members on how to solve a conflict in the group before making a decision

3

SUPERVISORY SKILLS: Supervisory Skills is the ability to lead and manage people effectively in a difficult and challenging atmosphere in the day to day life.

Maintains a work position which stimulates the growth of each individual

Develops precise job expectations and makes it known to all the employees

3

ADAPTABILITY: Adaptability is the ability to cope with and adapt to unexpected situations in any environment and staying connected with a great attitude.

Plans ahead, but always has an alternative option in case things go wrong or unexpected

Not frightened to improvise. Can comfortably move into action without a plan and plan on-the-go

3

HANDLING STRESS: Handling Stress is the skill to balance the requirements of the job and your abilities or available resources in performing it.

Speaks up diplomatically and calmly if one has too much to handle

Tries to do something right for the first time in order to save oneself a headache later when one has to redo the work

2

SELF-DISCIPLINE AND SENSE OF DUTY: Self-Discipline and Sense of Duty is an active effort which helps in developing set ways for your thoughts, actions, and habits empowering your to stick to your decisions.

Recognizes the moments when one gets the urge to act impulsively in order to be more equipped to create a delay between the action and the urge

Reframes mistakes into learning opportunities and keeps pushing towards achieving the set goals

3

DIVERSITY AWARENESS: Diversity Awareness is the understanding that people are different and unique in their particular way and respecting their uniqueness.

Demonstrates technical mastery of diversity issues and sets universally acceptable goals

Leads in driving positive change and is seen as the spokesperson to promote diversity issues and concerns of others

3

SCHEDULING: Scheduling is creating daily workflow charts that the employees are supposed to follow when working and submitting their projects.

Applies the best practices and standards when scheduling projects and other activities

Sets enough time for all the essential tasks and gives top priority to essential tasks when scheduling

3

COMPUTER SKILLS: Computer Skills are the necessary computer working skills that each employee need to have while seeking to get admitted into the professional world.

Known as the person to go to when faced with a problem related to using a computer service

Demonstrates outstanding familiarity with computer security issues and copyright laws

3

Self Evaluation

Self Evaluation Question

Employee Comments

CRITICAL THINKING:

How well do you consider all the factors available before making your decision?

Do you always try to inquire further, what could be the missing elements that could achieve a positive outcome?

[employee comments]
ADMINISTRATIVE SKILLS:

Do you think you are a good role model to your junior staff?

Give an instance of any administrative blunder you have ever made and how did you resolve it?

[employee comments]
COLLABORATING WITH OTHERS:

What are some of the challenges you have faced when working with others? How do you manage to stay focused despite the challenges?

Can you describe the most disappointing team experience you have ever had? Is there anything you could have done to prevent it?

[employee comments]
SUPERVISORY SKILLS:

Have you discovered your strengths and identified areas that need improvement?

Do you have a laid out plan on how to ensure you reach each employee individually?

[employee comments]
ADAPTABILITY:

If you were given a new project to lead without prior knowledge, what steps would you take to tackle it?

Is there a time you had to adjust to a colleague's working style or technique in order to meet a deadline or achieve an objective?

[employee comments]
HANDLING STRESS:

Can you describe a situation at work that really stressed you out to the maximum? How did you handle it?

Which specific areas in your current department do you find to be the most stressful?

[employee comments]
SELF-DISCIPLINE AND SENSE OF DUTY:

What are some of the things that you have done to help nourish your self-discipline? How has this helped you in developing a sense of duty?

What would your boss or team members say about your behavior at work?

[employee comments]
DIVERSITY AWARENESS:

What have you done to increase your understanding of the perspectives of others?

Have you ever made a joke that offended the beliefs of someone else and how did you rectify the situation?

[employee comments]
SCHEDULING:

What are you doing to identify and prioritize more important tasks?

Is there a time you failed to use standard scheduling terminologies? What did you do to correct the situation?

[employee comments]
COMPUTER SKILLS:

Have you ever tried to create a computer network unsuccessfully? How did you solve the challenges faced?

Have you ever tried to use computer aided design techniques and failed? What did you do to succeed?

[employee comments]

Summary

Sections 1-4: To be completed by the supervisor

Section 5: To be completed by the employee

1. Exceeds Job Related Expectations

2. Areas to improve

3. Goals completed since last performance feedback

4. Goals for next period

5. Employee comments

Signatures

I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:

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