Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for an office support specialist.

An Office Support Specialist is liable to fulfill a variety of roles including handling the company's paperwork and day to day operations.

The major roles for this position include ordering the office supplies, ensuring that the office equipment is fully functional, ensuring that the office supplies are well stocked as required, gathering and distributing mail, coordinating deliveries, providing general support to the management, filing and compiling the company's documentation, answering phones and taking messages, operating office machines, ,maintaining and updating filing, inventory, mailing and database systems, opening, sorting and routing incoming mail, answering correspondence and preparing outgoing mail, completing mail bills, contracts, policies, invoices and checks.

Employee Performance Goals Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:

Instructions

  1. Setting Goals: List specific goals in the space provided below each competency under "Performance Goals". Assign an appropriate timeline for each goal as well as numeric or financial terms to measure the goal.
  2. Employee Comments: The employee must comment next to each goal under "Employee Comments" with "Okay" for goals which he/she feels comfortable working with, and "Needs Clarification" for goals which he/she believes need to be discussed further. An employee who is comfortable with all the goals can sign the goals at this stage.
  3. Summary: Give a summary of the total time estimated for the employee to have achieved the goals. State action plans and specific milestones to track the goals. Any additional comments agreed between the employee and the supervisor should be noted here.
  4. Human Resources Review: Human resources personnel must confirm that the goals are specific, measurable, achievable, relevant, and time-bound. He/she must then sign the goals in the "Human Resource" section provided under "Signatures".
  5. Signatures: When discussion of the goals has been completed and consensus has been reached, sign the goals and let the employee sign too. Send the final copy to the human resources for inclusion in the employee's professional records.

Performance Goals for Next Period

Performance Goals

Employee Comments

CRITICAL THINKING:

Learn to figure out different possible options of solving problems on a short, medium and long-term range.

Show willingness to improve on critical thinking skill by learning new techniques.

[employee comments goal]
ADMINISTRATIVE SKILLS:

Make sound decisions and judgment and not be biased in any way.

Show willingness to learn on how to be a good leader and to use my leadership to inspire those that I serve.

[employee comments goal]
COLLABORATING WITH OTHERS:

Create a group environment where people feel supported by their team members and constantly encourage them to keep moving forward

Set a time limit for each meeting and come up with different strategies to experiment with at the end of the meeting

[employee comments goal]
SUPERVISORY SKILLS:

Ensure that your entire workforce is participating in training to support them

Develop a managerial style that seeks to honor and respect each employee for their worth

[employee comments goal]
ADAPTABILITY:

Remain composed even when faced with ambiguity or any form of emergency

Show willingness to work extra hours in order to cover a colleague's responsibilities whenever there is need

[employee comments goal]
HANDLING STRESS:

Set clear boundaries between work and home; avoid answering work calls or replying work e-mails when one is having some time off work

Schedule more time for things that help one feel fresh in the mind such as taking a walk or watching one's favorite TV show

[employee comments goal]
SELF-DISCIPLINE AND SENSE OF DUTY:

Train oneself to follow a specific set of rules in order to shape and align own behavior and thoughts to the goal at hand

Visualize the desired outcomes for own goals in order to have more clarity about the goals as well as actions one needs to take to achieve them

[employee comments goal]
DIVERSITY AWARENESS:

Lead in driving positive change and become the spokesperson to promote diversity issues and concerns of others

Participate in events that are diversity-related and put extra effort in promoting them

[employee comments goal]
SCHEDULING:

Apply the best practices and standards when scheduling projects and other activities

Maintain an updated list of activities and track all project schedules

[employee comments goal]
COMPUTER SKILLS:

Learn how to backup computer data and learn more about the best and most recent data backup techniques

Learn how to use different versions and types of computer operating systems

[employee comments goal]

Summary

Sections 1-2: To be completed by the supervisor

Section 3: To be completed by the employee

1. Goals completed since last performance feedback

2. Goals for next period

3. Employee comments

Signatures

I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:

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