Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for a central office operator.

A Central Office Operator is liable for operating telephone switchboard to facilitate lines of communication both local and long-distance calls.

Primary responsibilities for this post include connecting customers while making incoming calls to proper person, operating the switchboard and helping customers establish local and long distance calls, observing signal light on switchboard, plug cords into trunk jack and press the button to make connections, inserting tickets in time stamping services device to be imprinted with accurate time, recording time of calls, requesting coin depositors for calls if necessary, giving out subscribers telephone numbers, calculating rates, handling special billing requests, making long distance connections, dealing with emergency calls, keeping the directory updated.

Employee Performance Goals Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:


  1. Setting Goals: List specific goals in the space provided below each competency under "Performance Goals". Assign an appropriate timeline for each goal as well as numeric or financial terms to measure the goal.
  2. Employee Comments: The employee must comment next to each goal under "Employee Comments" with "Okay" for goals which he/she feels comfortable working with, and "Needs Clarification" for goals which he/she believes need to be discussed further. An employee who is comfortable with all the goals can sign the goals at this stage.
  3. Summary: Give a summary of the total time estimated for the employee to have achieved the goals. State action plans and specific milestones to track the goals. Any additional comments agreed between the employee and the supervisor should be noted here.
  4. Human Resources Review: Human resources personnel must confirm that the goals are specific, measurable, achievable, relevant, and time-bound. He/she must then sign the goals in the "Human Resource" section provided under "Signatures".
  5. Signatures: When discussion of the goals has been completed and consensus has been reached, sign the goals and let the employee sign too. Send the final copy to the human resources for inclusion in the employee's professional records.

Performance Goals for Next Period

Performance Goals

Employee Comments


To always speak in an inviting and positive tone to make the conversation relaxed and appealing.

To always try to address the caller by official names or title while conversing over the phone.

[employee comments goal]

Pay attention to employees who are learning new skills to make sure that they know what they are doing and that they have been properly trained

Make sure that employees understand what needs to happen in case of a crisis whether by a natural disaster or violent person

[employee comments goal]

Make decisions that favor all the employees instead of some

Engage the employees in a friendly manner to understand problems if any

[employee comments goal]

Look for new ways of handling multiple tasks and tolerating time pressure

Show willingness to learn new skills that increase efficiency by frequently attending self-improvement seminars and training

[employee comments goal]

Develop oneself as a resource for others by networking to find excellent contacts for future needs

Show willingness to take on a new task and successfully find more effective ways to perform the task

[employee comments goal]

Learn to communicate and ask questions in order to avoid unnecessary conflicts, and waste less one's and other employees' time

Stay calm under pressure and wait until one can make a difference or get involved

[employee comments goal]

Proactively look for ways to improve the team and own role within the team

Set challenging yet achievable goals and develop standards against which one will measure own behavior and performance

[employee comments goal]

Develop personal standards; learn to regulate and correct own behavior whenever one gets out of track

Create an environment that supports own goals, habits, and the consistent actions one needs to take to accomplish them

[employee comments goal]

Dedicate more resources for supporting diversity and always communicate the value of diversity

Encourage implementation of effective strategies that can attract a more diverse pool of applicants for vacant positions

[employee comments goal]

Learn to use standard scheduling terminologies that all team members can understand

Show more willingness to work steadily towards both career and personal goals

[employee comments goal]


Sections 1-2: To be completed by the supervisor

Section 3: To be completed by the employee

1. Goals completed since last performance feedback

2. Goals for next period

3. Employee comments


I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:

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