Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for a telephone operator.

A Telephone Operator is responsible for providing information by accessing alphabetical and geographical directories and assisting customers with special billing requests like charges to the third party, credits or refunds for incorrectly dialed numbers or poor connections.

Essential functions of this position include interrupting busy lines if an emergency warrants, keeping records of all calls placed and received and of any related toll charges, monitoring automated systems for placing collect calls and intervene for a caller needing assistance, offering special assistance to persons like those who are incapable to dial or who are caught up in emergency situations, observing signal lights on switchboards and dialing or pressing switches to make connections, providing relay service for hearing impaired users.

Employee Performance Goals Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:


  1. Setting Goals: List specific goals in the space provided below each competency under "Performance Goals". Assign an appropriate timeline for each goal as well as numeric or financial terms to measure the goal.
  2. Employee Comments: The employee must comment next to each goal under "Employee Comments" with "Okay" for goals which he/she feels comfortable working with, and "Needs Clarification" for goals which he/she believes need to be discussed further. An employee who is comfortable with all the goals can sign the goals at this stage.
  3. Summary: Give a summary of the total time estimated for the employee to have achieved the goals. State action plans and specific milestones to track the goals. Any additional comments agreed between the employee and the supervisor should be noted here.
  4. Human Resources Review: Human resources personnel must confirm that the goals are specific, measurable, achievable, relevant, and time-bound. He/she must then sign the goals in the "Human Resource" section provided under "Signatures".
  5. Signatures: When discussion of the goals has been completed and consensus has been reached, sign the goals and let the employee sign too. Send the final copy to the human resources for inclusion in the employee's professional records.

Performance Goals for Next Period

Performance Goals

Employee Comments


To always speak in an inviting and positive tone to make the conversation relaxed and appealing.

Not to use slang word or inappropriate language during a phone conversation and to respond appropriately with words like yes or no.

[employee comments goal]

Do regular fire drill exercises in order to help every employee in the workplace familiarize themselves with the exits

Pay close attention to suspicious and unusual behavior and challenge it before it becomes a safety hazard

[employee comments goal]

Understand the purpose of a team goes beyond personal goals

Do not overlook anything that may compromise the team work spirit

[employee comments goal]

Set goals for each employee to come up with their working ideas

Be accountable to the management and coworkers to supply the information required

[employee comments goal]

Embrace the company's policies, visions, and objectives to be able to work best

Be a source of joy to the other workers and customers

[employee comments goal]

Stop obsessing over every detail and just learn to perform one's best in order to avoid wasting time on tasks and meet deadlines

Stay calm under pressure and wait until one can make a difference or get involved

[employee comments goal]

Train oneself to follow a specific set of rules in order to shape and align own behavior and thoughts to the goal at hand

Visualize the desired outcomes for own goals in order to have more clarity about the goals as well as actions one needs to take to achieve them

[employee comments goal]

Put extra effort in preparing for meetings ahead of time and show up on time for all meetings

Reach out to people regardless of their roles and always acknowledge the efforts made by others

[employee comments goal]

Provide timely and constructive solutions or advice to customers and make them feel they are fully understood

Involve management when a customer treats you disrespectfully and avoid taking matters into your own hands

[employee comments goal]

Lead in driving positive change and become the spokesperson to promote diversity issues and concerns of others

Participate in events that are diversity-related and put extra effort in promoting them

[employee comments goal]


Sections 1-2: To be completed by the supervisor

Section 3: To be completed by the employee

1. Goals completed since last performance feedback

2. Goals for next period

3. Employee comments


I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:

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