Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for a telephone operator.
A Telephone Operator is responsible for providing information by accessing alphabetical and geographical directories and assisting customers with special billing requests like charges to the third party, credits or refunds for incorrectly dialed numbers or poor connections.
Essential functions of this position include interrupting busy lines if an emergency warrants, keeping records of all calls placed and received and of any related toll charges, monitoring automated systems for placing collect calls and intervene for a caller needing assistance, offering special assistance to persons like those who are incapable to dial or who are caught up in emergency situations, observing signal lights on switchboards and dialing or pressing switches to make connections, providing relay service for hearing impaired users.
Employee Performance Goals Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
|
Performance Goals for Next Period | |
Performance Goals | Employee Comments |
|---|---|
| PHONE SKILLS: To always speak in an inviting and positive tone to make the conversation relaxed and appealing. Not to use slang word or inappropriate language during a phone conversation and to respond appropriately with words like yes or no. | [employee comments goal] |
| SAFETY AT WORK: Do regular fire drill exercises in order to help every employee in the workplace familiarize themselves with the exits Pay close attention to suspicious and unusual behavior and challenge it before it becomes a safety hazard | [employee comments goal] |
| COOPERATION WITH COLLEAGUES: Understand the purpose of a team goes beyond personal goals Do not overlook anything that may compromise the team work spirit | [employee comments goal] |
| CREATIVITY: Set goals for each employee to come up with their working ideas Be accountable to the management and coworkers to supply the information required | [employee comments goal] |
| DEDICATION TO WORK: Embrace the company's policies, visions, and objectives to be able to work best Be a source of joy to the other workers and customers | [employee comments goal] |
| HANDLING STRESS: Stop obsessing over every detail and just learn to perform one's best in order to avoid wasting time on tasks and meet deadlines Stay calm under pressure and wait until one can make a difference or get involved | [employee comments goal] |
| SELF-DISCIPLINE AND SENSE OF DUTY: Train oneself to follow a specific set of rules in order to shape and align own behavior and thoughts to the goal at hand Visualize the desired outcomes for own goals in order to have more clarity about the goals as well as actions one needs to take to achieve them | [employee comments goal] |
| BUSINESS ETIQUETTE: Put extra effort in preparing for meetings ahead of time and show up on time for all meetings Reach out to people regardless of their roles and always acknowledge the efforts made by others | [employee comments goal] |
| CUSTOMER SERVICE: Provide timely and constructive solutions or advice to customers and make them feel they are fully understood Involve management when a customer treats you disrespectfully and avoid taking matters into your own hands | [employee comments goal] |
| DIVERSITY AWARENESS: Lead in driving positive change and become the spokesperson to promote diversity issues and concerns of others Participate in events that are diversity-related and put extra effort in promoting them | [employee comments goal] |
Summary |
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Sections 1-2: To be completed by the supervisor Section 3: To be completed by the employee |
1. Goals completed since last performance feedback |
2. Goals for next period |
3. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |