Poor Employee Performance Feedback: Telephone Operator

Answers the calls with a negative, low, and unwelcoming tone.

Puts callers on hold and unholds them in an unprofessional way.

Makes sure that flammable trash such as oils, paper, and dry wood is disposed daily

Regularly checks all tools and equipment in order to make sure that they are well maintained and safe to use

Does not share critical information with co-workers because of fear of marginalization

Shows a dislike of working with others on any given project

Very rigid with the old ideas refusing to give them for new solutions

Very comfortable thinking inside the box and rarely challenges assumptions

Always ready to jump in and get the project done as expected

Focuses on innovating new ideas on how to do more tasks easily

Speaks up diplomatically and calmly if one has too much to handle

Makes to-do lists, prioritizes one's tasks and schedules enough time to complete each task in order to avoid stress from piled-up tasks

Blames others for own unfortunate decisions and actions rather than accepting responsibility for own behavior

Allows oneself to be distracted by family issues at work thus lacks morale or motivation needed to accomplish own tasks

Shows up late for meetings, rarely prepares for meetings, and misses most meetings

Remains seated when being introduced to new people and when shaking hands

Uses inflammatory language towards difficult customers and argues with objecting customers

Demonstrates insufficient knowledge of company products and does not bother to stay updated with changes to products

Often makes jokes that are offensive to others and is disrespectful to people with diverse views

Rarely participates in events that are diversity-related and makes little efforts to promote them

Have you ever interrupted someone while talking over the phone? How did the conversation turn out?

How well do you close conversations and do you feel you leave the callers in a satisfied position?

How often do you organize safety training programs for your employees? How has this helped the employees and the company at large?

Is there a time when you have had to deal with an employee who repeatedly ignored the company's safety instructions? What did you do?

Are you willing to reconcile when a conflict occurs in the workplace?

Do you deserve a promotion gauging from the work you have done as a team?

Do you encourage your workmates to think creatively and enact the creativity in their daily work?

Are you motivated to do better every time you give a workable solution to a challenge?

Are you available to do what is expected of you within a set timeline?

Do you give your very best in a group setting or you sit back and allow others to do your work?

Describe a time when you have had a heavy workload. How did you handle it?

Describe a time when your project was faced with a situation that was not anticipated. How did you handle it?

Describe a task that required you to remain self-disciplined from the start to the end. How did you manage it?

How do you schedule your tasks and activities for the day in order to remain focused and motivated to accomplish them?

Are you making any efforts to build and nurture relationships and do you create time to meet people?

What steps do you take to ensure a conversation runs smoothly even when disagreeing with what others are saying?

Are there any instances where customers asked irrelevant questions? How did you handle such customers?

What efforts are you making to gain more understanding about company products?

What efforts are you making to promote professional development courses and forums that enhance diversity?

Have you ever made a joke that offended the beliefs of someone else and how did you rectify the situation?