Poor Employee Performance Feedback: Receptionist

Prefers doing things on one's own; Does not listen to team members' ideas on how to solve a problem or improve a situation in the group

Does not understand the importance of setting goals or contributing solutions to problems

Gives beneficial feedback that allows employees to improve in areas that need

Does not compromise on the quality of the company's policies when evaluating the performance of each individual

Approaches problems with an old mindset which do not solve today's problems

Very comfortable thinking inside the box and rarely challenges assumptions

Speaks negatively about the business but positively about the co-worker's competition

Gets into trouble for demoralizing other workers who are giving it their best

Joins associations with like-minded professionals to help create relationships that can help tap new, exciting ideas into the business

Builds an "I can do better" mentality and always works hard to proof that fact

Speaks up diplomatically and calmly if one has too much to handle

Makes sure to have one or two colleagues who are willing to assist in the time of stress in order to reduce one's stress level

Blames others for own unfortunate decisions and actions rather than accepting responsibility for own behavior

Focuses own efforts on irrelevant tasks and fails to do what actually needs to be done

Shows up late for meetings, rarely prepares for meetings, and misses most meetings

Shows minimal interest in building and nurturing relationships and is always too busy to meet others

Shows frustration when a customer asks too many questions and lacks patience with customers who ask irrelevant questions

Ignores customers with unrealistic demands and makes little attempts to negotiate with them to reach a middle ground

Dedicates little resources for supporting diversity and hardly communicates the value of diversity

Shows little willingness to accept feedback, learn, and listen to concerns of others

Can you describe a team experience which you have found rewarding?

Is there a time when you have had to work with a team that did not get along? What did you do?

How do you balance quality and quantity in terms of the performance?

Do you concentrate so much on the negative and forget the positives?

Do you enjoy thinking creatively and innovatively as well as creating new solutions?

Do you believe you have now the experience to make better decisions in situations where you've done wrong ones?

Do you criticize the company or work hard to give it your level best?

Do you agree with your supervisors view on areas you need to change?

What are some of the things you have done to help co-workers improve their professional competitive skills?

Mention a time you made an intentional effort to get to know someone from another culture. What was the result?

Can you describe a situation at work that really stressed you out to the maximum? How did you handle it?

What steps have you followed in the past to avoid distractions at work and remain positive-minded?

Describe a task that required you to remain self-disciplined from the start to the end. How did you manage it?

What would your boss or team members say about your behavior at work?

Are you making any efforts to build and nurture relationships and do you create time to meet people?

What efforts are you making to improve your listening skills?

Are there any instances where customers asked irrelevant questions? How did you handle such customers?

Are there any instances where you delayed responding to a customer and did you give any explanations for the delay?

What have you done to increase your understanding of the perspectives of others?

What efforts are you making to assess whether the current procedures, practices, and policies are diverse?