Good Employee Performance Feedback: Telephone Operator

Tries to be as comfortable and relaxed as possible before making any telephone call.

Maintains a cool head whenever the person on the line seems arrogant and uncontrollable.

Clearly marks a potential safety concern by placing an appropriate visible sign in a place where the potential hazard could occur

Keeps employees informed about injury and illness statistics, safety inspections, and other safety-related issues

Concerned with how work scheduling is done to avoid overcrowding some employees

Satisfies both the management's requirements and the company's as well

Contains an imaginative personality and always resourceful in times of need

Constantly comes up with new ideas and ways to improve efficiency

Puts in extra hours to finish work without being asked to do so

Actively seek out opportunities to take on the most demanding and difficult tasks

Accepts help from trusted friends and family members in order to improve one's ability to manage stress

Meditates regularly in order to control the thoughts that can trigger stress at work

Creates a list of everything that needs to be accomplished so that one does not lose track of own goals

Looks at the personal obstacles that one has overcome in the past in order to step out and stand up to do the right thing

Shows up on time for meetings, makes efforts to avoid missing meetings and prepares for meetings on time

Avoids criticizing others and accepts that everyone is trying their best

Seeks assistance from colleagues when faced with a challenging question and avoids giving wrong answers

Explains reasons for delays if it takes more time to find a solution

Shows willingness to promote the implementation of new diversity initiatives

Encourages the implementation of strategies that attract a more diverse pool of applicants for vacant positions

Have you ever made a call while drinking or eating? How can you rate the conversation?

How well do you close conversations and do you feel you leave the callers in a satisfied position?

What are some of the things you have done to improve your safety, that of other employees as well as that of the company?

If you were chosen to conduct a company's safety audit, how would you go about it?

Are you open to criticism both from management and coworkers?

Do you take delegations from your team leader with the same seriousness as you take one from the manager?

Do you encourage your workmates to think creatively and enact the creativity in their daily work?

Do you believe you have now the experience to make better decisions in situations where you've done wrong ones?

Do you feel unable to accomplish a task even before beginning it?

Are you accountable to your leaders delivering milestones as required?

Describe a time when you have had a heavy workload. How did you handle it?

Describe a time when your project was faced with a situation that was not anticipated. How did you handle it?

Describe a task that required you to remain self-disciplined from the start to the end. How did you manage it?

Describe a time when you have been able to overcome a significant problem on an important project. How did you go about it?

Can you think of an instance where you felt you had raised your voice? How did you correct the situation?

What efforts are you making to respond to messages promptly and always call back?

Were there any times you came across customers with special needs? How did you assist them?

What efforts are you making to redefine customer service processes to meet the ever-changing needs of customers?

Have you participated in events that are diversity-related and what efforts are you making to promote them?

Can you think of a situation where you failed to accept diverse views? How did you correct the situation?