Use this step by step explanation to craft a good employee performance feedback review for a central office operator. Find the right words with quality phrases.

A Central Office Operator is liable for operating telephone switchboard to facilitate lines of communication both local and long-distance calls.

Primary responsibilities for this post include connecting customers while making incoming calls to proper person, operating the switchboard and helping customers establish local and long distance calls, observing signal light on switchboard, plug cords into trunk jack and press the button to make connections, inserting tickets in time stamping services device to be imprinted with accurate time, recording time of calls, requesting coin depositors for calls if necessary, giving out subscribers telephone numbers, calculating rates, handling special billing requests, making long distance connections, dealing with emergency calls, keeping the directory updated.

Employee Performance Review Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:

Instructions

  1. Rating: Rate the employee against the core skills based on how well he/she demonstrates each skill. Give scores 1, 2, or 3 for each rating depending on the employee's performance.
  2. Comments: Use this area to give examples of employee's performance phrases. The phrases should describe how well an employee has performed on previously set goals based on the given core skill.
  3. Summary: Use this section to give a summary of the employee's strengths and areas for improvement or development. Recommend a step increase for an employee who has met the expectations and performance improvement plans for one who doesn't meet expectations.
  4. Human Resources Review: Human resources manager must examine and indicate whether he/she concurs with the evaluation and comments. If the manager agrees, then he/she must sign the evaluation form. If he/she doesn't concur, then he/she must provide reasons explaining why this is so.
  5. Signatures: Sign the evaluation form and give it to the employee to go through and answer the Self Evaluation Questions. Ask him/her to sign and date the evaluation form before giving it back to the human resources for filing.

Rating Meaning

The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies.

1

Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results.

2

The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work.

3

Supervisor's Feedback

Skill

Comments

Rating

PHONE SKILLS: Phone Skills are useful to present a professional company image through the telephone to the customers while making them feel well informed and appreciated without necessarily seeing their faces.

Knows how to put the other person on hold and professionally unholds them.

Maintains a cool head whenever the person on the line seems arrogant and uncontrollable.

2

SAFETY AT WORK: Safety is being protected from hurt or other non-desirable outcomes that may tend to overrule a situation and cause damages of different kinds.

Checks areas of concern in the facility to ensure that precautions have been met

Keeps employees informed about injury and illness statistics, safety inspections, and other safety-related issues

2

APPRAISAL AND EVALUATION SKILLS: Appraisal and Evaluation Skills are services that allow employers to assess their employees? contributions to the organization for the period they have been working with them.

Takes performance appraisal and evaluation seriously and makes improvement on them

Respects the company code and delivers the feedback within the set deadlines

2

ADAPTABILITY: Adaptability is the ability to cope with and adapt to unexpected situations in any environment and staying connected with a great attitude.

Plans ahead, but always has an alternative option in case things go wrong or unexpected

Not frightened to improvise. Can comfortably move into action without a plan and plan on-the-go

3

COMPETITIVENESS: Competitiveness is the skill of being able to compete as a team or a company with other enterprises in the same line of entrepreneurship and emerging as the winner.

Always looks for ways to expand existing professional skills and develop new ones

Stays up-to-date with the latest innovations and trends in the specific career field

3

HANDLING STRESS: Handling Stress is the skill to balance the requirements of the job and your abilities or available resources in performing it.

Takes one's annual leave each year and makes sure that one has a proper break from work

Makes to-do lists, prioritizes one's tasks and schedules enough time to complete each task in order to avoid stress from piled-up tasks

2

RESULTS ORIENTATION: Results Orientation is knowing and focusing on outstanding results and working hard to achieve them because they are significant.

Takes the initiative to contact customers or research the effectiveness of the suggested solutions; continues to try new solutions until the desired result is achieved

Compares work performance and the expected outcomes against the set standards in order to achieve quality results

2

SELF-DISCIPLINE AND SENSE OF DUTY: Self-Discipline and Sense of Duty is an active effort which helps in developing set ways for your thoughts, actions, and habits empowering your to stick to your decisions.

Pays attention to own mistakes in order to learn new ways to deal with them if they happen again in the future

Looks at the personal obstacles that one has overcome in the past in order to step out and stand up to do the right thing

2

DIVERSITY AWARENESS: Diversity Awareness is the understanding that people are different and unique in their particular way and respecting their uniqueness.

Shows willingness to promote the implementation of new diversity initiatives

Shows willingness to accept feedback, learn, and listen to concerns of others

2

SCHEDULING: Scheduling is creating daily workflow charts that the employees are supposed to follow when working and submitting their projects.

Uses a routine to get repetitive tasks done with enhanced efficiency

Often adds some contingency time for unexpected events when scheduling tasks

2

Self Evaluation

Self Evaluation Question

Employee Comments

PHONE SKILLS:

How well can you rate the way you handle your phone call conversations?

Do you usually call back when you promise to do so and have you ever failed to so at any given point?

[employee comments]
SAFETY AT WORK:

What are some of the things you have done to improve your safety, that of other employees as well as that of the company?

How would you deal with an employee who does not use the protective equipment?

[employee comments]
APPRAISAL AND EVALUATION SKILLS:

Can you be relied upon to deliver accurate and timely data?

Are you able to schedule your work to match the company's calendar?

[employee comments]
ADAPTABILITY:

Do you prefer an environment with a structured routine or one with new experiences?

When have you been forced to attend to an emergency in an unusual way and what was the outcome?

[employee comments]
COMPETITIVENESS:

What sort of projects did you generate that required you to go beyond your job description?

Are there situations where you made periodic mistakes while trying to learn something new?

[employee comments]
HANDLING STRESS:

Give an example of a time when you have worked with a team that was facing a very stressful situation. How did you help the team members handle the situation?

Describe a time when your project was faced with a situation that was not anticipated. How did you handle it?

[employee comments]
RESULTS ORIENTATION:

Describe a particular time when you have been effective in prioritizing tasks and accomplishing a goal on schedule. What are the challenges you faced and how did you overcome them?

Describe a project/goal that required you to pay attention to detail. How did you go about accomplishing it?

[employee comments]
SELF-DISCIPLINE AND SENSE OF DUTY:

What are some of the things that you have done to help nourish your self-discipline? How has this helped you in developing a sense of duty?

Describe one time when you have worked the hardest. What motivated you to work hard and what was the outcome?

[employee comments]
DIVERSITY AWARENESS:

What have you done to encourage the implementation of strategies that attract diverse applicants for vacant positions?

Have you ever made a joke that offended the beliefs of someone else and how did you rectify the situation?

[employee comments]
SCHEDULING:

What efforts are you making to employ the best practices and standards when scheduling projects?

How often do you create a routine to get repetitive tasks done more efficiently?

[employee comments]

Summary

Sections 1-4: To be completed by the supervisor

Section 5: To be completed by the employee

1. Exceeds Job Related Expectations

2. Areas to improve

3. Goals completed since last performance feedback

4. Goals for next period

5. Employee comments

Signatures

I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:

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