Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for a switchboard operator.

A Switchboard Operator is liable for operating the telephone business systems or switchboards to relay incoming, outgoing and interoffice calls as well as supply information to callers and record messages.

The job duties for this role are operating communication systems like the telephone, switchboard, intercom, two-way radio or public address, answering incoming calls, greeting callers, providing information, transferring calls and/or taking messages as required, placing the phone or arranging conference calls as needed, relaying and routing written and verbal messages, placing telephone calls or arranging conference calls as instructed, routing emergency calls appropriately, monitoring the alarm systems in order to ensure that secure conditions are maintained.

Employee Performance Goals Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:


  1. Setting Goals: List specific goals in the space provided below each competency under "Performance Goals". Assign an appropriate timeline for each goal as well as numeric or financial terms to measure the goal.
  2. Employee Comments: The employee must comment next to each goal under "Employee Comments" with "Okay" for goals which he/she feels comfortable working with, and "Needs Clarification" for goals which he/she believes need to be discussed further. An employee who is comfortable with all the goals can sign the goals at this stage.
  3. Summary: Give a summary of the total time estimated for the employee to have achieved the goals. State action plans and specific milestones to track the goals. Any additional comments agreed between the employee and the supervisor should be noted here.
  4. Human Resources Review: Human resources personnel must confirm that the goals are specific, measurable, achievable, relevant, and time-bound. He/she must then sign the goals in the "Human Resource" section provided under "Signatures".
  5. Signatures: When discussion of the goals has been completed and consensus has been reached, sign the goals and let the employee sign too. Send the final copy to the human resources for inclusion in the employee's professional records.

Performance Goals for Next Period

Performance Goals

Employee Comments


Ask appropriate questions and to seek for clarifications on issues not well understood.

Learn to ask and put the caller on hold correctly and professionally.

[employee comments goal]

To carefully analyze and interpret information collected to draw reasonable inferences.

To continue researching and studying more to get more factual facts and figures that will guide my thinking.

[employee comments goal]

Make decisions that favor all the employees instead of some

Allow private sessions to discuss the feedback with every individual

[employee comments goal]

Choose to do your very best in the tasks given daily without fail

Respect every opinion while taking only that which is needful

[employee comments goal]

Think creatively and outside job descriptions in order to explore different avenues as a way of embracing change

Become more flexible and work with other employees and team members who may have problems meeting deadlines

[employee comments goal]

Make short to-do lists with short breaks in between to give one time to refresh between tasks

Schedule more time for things that help one feel fresh in the mind such as taking a walk or watching one's favorite TV show

[employee comments goal]

Get clear about what one wants to achieve and channel all effort towards achieving it

Be fully committed to doing whatever it takes to accomplish own goals no matter what challenges one may find along the way

[employee comments goal]

Improve listening skills, pay more attention to speakers and maintain eye contact

Improve on the dressing code and be neat at all times

[employee comments goal]

Dedicate more resources for supporting diversity and always communicate the value of diversity

Show more willingness to learn more about diversity issues and always set universally acceptable goals

[employee comments goal]

Put extra effort in creating effective and reliable project schedules

Spend more time engaging in activities and thoughts that yield most results

[employee comments goal]


Sections 1-2: To be completed by the supervisor

Section 3: To be completed by the employee

1. Goals completed since last performance feedback

2. Goals for next period

3. Employee comments


I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:

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