Use this step by step explanation to craft a good employee performance feedback review for a central office operator. Find the right words with quality phrases.

A Central Office Operator is liable for operating telephone switchboard to facilitate lines of communication both local and long-distance calls.

Primary responsibilities for this post include connecting customers while making incoming calls to proper person, operating the switchboard and helping customers establish local and long distance calls, observing signal light on switchboard, plug cords into trunk jack and press the button to make connections, inserting tickets in time stamping services device to be imprinted with accurate time, recording time of calls, requesting coin depositors for calls if necessary, giving out subscribers telephone numbers, calculating rates, handling special billing requests, making long distance connections, dealing with emergency calls, keeping the directory updated.

Employee Performance Review Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:

Instructions

  1. Rating: Rate the employee against the core skills based on how well he/she demonstrates each skill. Give scores 1, 2, or 3 for each rating depending on the employee's performance.
  2. Comments: Use this area to give examples of employee's performance phrases. The phrases should describe how well an employee has performed on previously set goals based on the given core skill.
  3. Summary: Use this section to give a summary of the employee's strengths and areas for improvement or development. Recommend a step increase for an employee who has met the expectations and performance improvement plans for one who doesn't meet expectations.
  4. Human Resources Review: Human resources manager must examine and indicate whether he/she concurs with the evaluation and comments. If the manager agrees, then he/she must sign the evaluation form. If he/she doesn't concur, then he/she must provide reasons explaining why this is so.
  5. Signatures: Sign the evaluation form and give it to the employee to go through and answer the Self Evaluation Questions. Ask him/her to sign and date the evaluation form before giving it back to the human resources for filing.

Rating Meaning

The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies.

1

Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results.

2

The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work.

3

Supervisor's Feedback

Skill

Comments

Rating

PHONE SKILLS: Phone Skills are useful to present a professional company image through the telephone to the customers while making them feel well informed and appreciated without necessarily seeing their faces.

Has a clear knowledge of the audience and does not use complex vocabularies and jargons.

Gives the other person on the line time to ask before responding accordingly.

3

SAFETY AT WORK: Safety is being protected from hurt or other non-desirable outcomes that may tend to overrule a situation and cause damages of different kinds.

Inspects the facility regularly to make sure that employees are following safety policies at work

Schedules regular training for all scenarios that appear as a risk for accidents in the workplace

3

APPRAISAL AND EVALUATION SKILLS: Appraisal and Evaluation Skills are services that allow employers to assess their employees? contributions to the organization for the period they have been working with them.

Always stays up to date with developments in the evaluation and appraisal field

Always an excellent team player who cooperates and listens to others

3

ADAPTABILITY: Adaptability is the ability to cope with and adapt to unexpected situations in any environment and staying connected with a great attitude.

Thinks quickly to respond to a sudden change in information and draws conclusion from it

Shows initiative and self-reliance when making suggestions for increasing the effectiveness of a changing environment

3

COMPETITIVENESS: Competitiveness is the skill of being able to compete as a team or a company with other enterprises in the same line of entrepreneurship and emerging as the winner.

Always looks for ways to expand existing professional skills and develop new ones

Always has a ready and prepared mindset. Perceives oneself as a warrior who never gives up until all enemies are defeated

3

HANDLING STRESS: Handling Stress is the skill to balance the requirements of the job and your abilities or available resources in performing it.

Speaks up diplomatically and calmly if one has too much to handle

Takes time to organize one's desk in order to ease the sense of losing control that comes from too much clutter

2

RESULTS ORIENTATION: Results Orientation is knowing and focusing on outstanding results and working hard to achieve them because they are significant.

Identifies and meets with the appropriate parties in order to develop an understanding of the set goals and desired results

Takes pride in own work and encourages other people to do the same; effectively balances service, quality, and productivity standards

3

SELF-DISCIPLINE AND SENSE OF DUTY: Self-Discipline and Sense of Duty is an active effort which helps in developing set ways for your thoughts, actions, and habits empowering your to stick to your decisions.

Recognizes the moments when one gets the urge to act impulsively in order to be more equipped to create a delay between the action and the urge

Anticipates problems that are likely to occur with own projects and devises a plan to handle them as they appear

3

DIVERSITY AWARENESS: Diversity Awareness is the understanding that people are different and unique in their particular way and respecting their uniqueness.

Treats everyone the way they wish to be treated and never alienates others

Implements exceptional strategies for attracting a fully diverse pool of applicants for vacant positions

3

SCHEDULING: Scheduling is creating daily workflow charts that the employees are supposed to follow when working and submitting their projects.

Excels at using standard scheduling terminologies all team members can understand

Demonstrates exceptional ability to work steadily towards both career and personal goals

3

Self Evaluation

Self Evaluation Question

Employee Comments

PHONE SKILLS:

Give an instance you were called by an irate caller and explain how you handled it?

Give an instance you had to talk to someone on the phone while in a loud place? How well did the conversation go?

[employee comments]
SAFETY AT WORK:

Give an example of a time when an employee caused an accident due to neglecting safety procedures. How did you deal with him/her?

Can you give an example of a time when you had to stop an important process due to the danger of imminent accidents?

[employee comments]
APPRAISAL AND EVALUATION SKILLS:

Can you be relied upon to deliver accurate and timely data?

Do you give the employees a chance to explain their performance or is your word final?

[employee comments]
ADAPTABILITY:

What is the biggest change you have dealt with and how did you cope with it?

Is there a time you had to adjust to a colleague's working style or technique in order to meet a deadline or achieve an objective?

[employee comments]
COMPETITIVENESS:

Are there times you have had to demonstrate leadership skills at work in order to stand out from the rest of your colleagues?

Mention a time you made an intentional effort to get to know someone from another culture. What was the result?

[employee comments]
HANDLING STRESS:

Describe a time when you have had a heavy workload. How did you handle it?

What steps have you followed in the past to avoid distractions at work and remain positive-minded?

[employee comments]
RESULTS ORIENTATION:

Is there a time when you were not satisfied with the results you achieved for your goals? What was the problem?

Describe a project that you have started on your own recently. What motivated you to get started?

[employee comments]
SELF-DISCIPLINE AND SENSE OF DUTY:

Describe a task that required you to remain self-disciplined from the start to the end. How did you manage it?

Describe one time when you have worked the hardest. What motivated you to work hard and what was the outcome?

[employee comments]
DIVERSITY AWARENESS:

Have you participated in events that are diversity-related and what efforts are you making to promote them?

What efforts are you making to welcome and consider the ideas and views of other people?

[employee comments]
SCHEDULING:

Have you ever failed to add contingency time when scheduling and how did you correct the mistake?

How often do you create a routine to get repetitive tasks done more efficiently?

[employee comments]

Summary

Sections 1-4: To be completed by the supervisor

Section 5: To be completed by the employee

1. Exceeds Job Related Expectations

2. Areas to improve

3. Goals completed since last performance feedback

4. Goals for next period

5. Employee comments

Signatures

I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:

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