Use this step by step explanation to craft a good employee performance feedback review for a credit representative. Find the right words with quality phrases.

A credit representative has the primary role of assisting clients to make loan applications by communicating with them the requirements and the available options as well as helping them settle on the best credit options. He or she will avail all the relevant information to for the client to see and use during the loan application.

In addition, he or she performs the following responsibilities; Analyzing credit data and financial statements of individuals or firms, determining possible risks involved in extending credit or lending money to clients, preparing loan reports, resolving client credit problems and preparing reports on client credit payment status.

Employee Performance Review Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:

Instructions

  1. Rating: Rate the employee against the core skills based on how well he/she demonstrates each skill. Give scores 1, 2, or 3 for each rating depending on the employee's performance.
  2. Comments: Use this area to give examples of employee's performance phrases. The phrases should describe how well an employee has performed on previously set goals based on the given core skill.
  3. Summary: Use this section to give a summary of the employee's strengths and areas for improvement or development. Recommend a step increase for an employee who has met the expectations and performance improvement plans for one who doesn't meet expectations.
  4. Human Resources Review: Human resources manager must examine and indicate whether he/she concurs with the evaluation and comments. If the manager agrees, then he/she must sign the evaluation form. If he/she doesn't concur, then he/she must provide reasons explaining why this is so.
  5. Signatures: Sign the evaluation form and give it to the employee to go through and answer the Self Evaluation Questions. Ask him/her to sign and date the evaluation form before giving it back to the human resources for filing.

Rating Meaning

The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies.

1

Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results.

2

The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work.

3

Supervisor's Feedback

Skill

Comments

Rating

CRITICAL THINKING: Critical Thinking is the ability to think clearly and rationally while understanding the logical connection between ideas in a reflective and independent thinking.

Highly demonstrates assertive and decisive ability when finding solutions for problems.

Takes in into consideration different and varied perspectives when solving problems.

3

COMPETITIVENESS: Competitiveness is the skill of being able to compete as a team or a company with other enterprises in the same line of entrepreneurship and emerging as the winner.

Often takes new personal and professional challenges, even those not related to one's career

Knows how to manage time effectively and gets every project or task done within the assigned time

3

HANDLING STRESS: Handling Stress is the skill to balance the requirements of the job and your abilities or available resources in performing it.

Tracks one's stressors by keeping a journal to identify which situations create the most stress and how to respond to them

Avoids toxic co-workers; stays as away as possible from colleagues who gossip or those that bring negative energy

3

RESULTS ORIENTATION: Results Orientation is knowing and focusing on outstanding results and working hard to achieve them because they are significant.

Takes responsibility for resolving problems and works diligently in order to find the most effective solutions when problems occur

Aligns personal goals with those of the team or company and works hard to achieve them promptly and efficiently

2

SELF-DISCIPLINE AND SENSE OF DUTY: Self-Discipline and Sense of Duty is an active effort which helps in developing set ways for your thoughts, actions, and habits empowering your to stick to your decisions.

Sets realistic goals and develops strategies to achieve them on time and in the right way

Limits time spent on unproductive activities that keep one from completing own projects or accomplishing goals

3

BUSINESS ETHICS: Business Ethics is the ability to learn what is right and wrong in the world of business and choosing to do what is right at all times.

Observes expectations, values, and standards regarding honesty, fairness, and integrity

Avoids straying from the truth and gives credit where due

2

BUSINESS ETIQUETTE: Business Etiquette is a basic framework of rules set by companies to ensure and allow you to understand the way you should conduct yourself in the professional world.

Puts the phone completely away in all meetings and never engages in side conversations

Always stands up when shaking hands and when being introduced to a new person

3

BUSINESS TREND AWARENESS: Business Trend Awareness is the capacity to be conscious of the changing ways in which the companies are developing in the marketplace.

Makes efforts to implement policies that drive change towards the latest trends

Makes efforts to adjust and respond more quickly to new trends

2

DIVERSITY AWARENESS: Diversity Awareness is the understanding that people are different and unique in their particular way and respecting their uniqueness.

Demonstrates technical mastery of diversity issues and sets universally acceptable goals

Always discourages any form of harassment, bullying, and abrasive behavior and leads in promoting team building activities

3

TECHNICAL SKILLS: Technical Skills are the abilities and knowledge mostly related to mechanical, IT, scientific and mathematical needed to perform specific tasks in the workplace.

Trains others in an area of expertise and always shares knowledge with colleagues

Demonstrates exceptional knowledge about how complex systems and processes work

3

Self Evaluation

Self Evaluation Question

Employee Comments

CRITICAL THINKING:

How well do you research and gather facts and information before solving an issue?

When expressing your ideas do you deliver them in a logical manner?

[employee comments]
COMPETITIVENESS:

What is one thing you would like to improve about yourself in order to be more competitive at work?

Were there times you got a promotion for displaying consistent overall growth and improvement?

[employee comments]
HANDLING STRESS:

Give an example of a time when you have worked with a team that was facing a very stressful situation. How did you help the team members handle the situation?

Is there a time when your work has been criticized? How did you receive the criticism?

[employee comments]
RESULTS ORIENTATION:

Is there a time when you were not satisfied with the results you achieved for your goals? What was the problem?

How do you motivate your team members to stay focused on achieving results?

[employee comments]
SELF-DISCIPLINE AND SENSE OF DUTY:

Describe a task that required you to remain self-disciplined from the start to the end. How did you manage it?

How do you schedule your tasks and activities for the day in order to remain focused and motivated to accomplish them?

[employee comments]
BUSINESS ETHICS:

What are some of the contributions you have made in making changes in policies to eliminate unfair elements?

Have you ever participated in forums that discuss the role and importance of integrity and honesty?

[employee comments]
BUSINESS ETIQUETTE:

Do you prepare for meetings early enough and keep a schedule of upcoming meetings?

What efforts are you making to improve your listening skills?

[employee comments]
BUSINESS TREND AWARENESS:

What strategies are you using to get the latest information about current trends?

Can you think of a new trend that caught you unawares and how did you respond?

[employee comments]
DIVERSITY AWARENESS:

Have you participated in events that are diversity-related and what efforts are you making to promote them?

Can you think of a situation where you failed to accept diverse views? How did you correct the situation?

[employee comments]
TECHNICAL SKILLS:

Have you ever made suggestions that improved an existing technical system?

Have you ever failed to follow technical instructions when using a new system? What did you do to improve?

[employee comments]

Summary

Sections 1-4: To be completed by the supervisor

Section 5: To be completed by the employee

1. Exceeds Job Related Expectations

2. Areas to improve

3. Goals completed since last performance feedback

4. Goals for next period

5. Employee comments

Signatures

I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:

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