Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for an engineering support technician.
An Engineering Support Technician is responsible for providing enterprise-level support to clients in civil, industrial, environmental and mechanical engineering. This position assists engineers with research and development, quality control and design as well as work alongside the scientists or quality assurance inspectors.
Their primary responsibilities include following standard procedures for proper escalation of unresolved matters to the appropriate internal teams, taking ownership of customer matters stated and discerning the problems through resolution, researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues, providing prompt and accurate feedback to customers, ensuring proper recording and closure of all matters reported, preparing accurate and timely reports, documenting knowledge in the form of knowledge base tech notes.
Employee Performance Goals Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
|
Performance Goals for Next Period | |
Performance Goals | Employee Comments |
|---|---|
| LISTENING SKILLS: Show willingness to listen to other people's views even when they are not good. Take notes on the important aspect of the conversation if necessary. | [employee comments goal] |
| PROBLEM SOLVING: To be accommodative of other people's ideas and views and to be willing to take them on board. Keep a cool head when dealing with more pressing and exhausting issues. | [employee comments goal] |
| TROUBLESHOOTING: Communicate effectively whether in writing or verbally to ensure people understand what I am trying to pass across. To improve on my technical deduction and logical isolations skills and capabilities. | [employee comments goal] |
| INSPIRING OTHERS: Give awards and offer direct praise on a regular basis when an employee does exemplary work or exceeds performance goals Love and care for other employees without considering other irrelevant factors that don't influence the qualities of that person | [employee comments goal] |
| EQUAL OPPORTUNITY AND DIVERSITY: Work peacefully with both genders without neglecting anyone in the workplace Be available to assist those that require your help at all times | [employee comments goal] |
| PERSONAL RELATIONSHIPS: Follows up with colleagues after completing a task together in order to know how things are going or if they are facing any problems Take the time to reward, recognize, thank and specify the contributions of colleagues who have assisted one accomplish a certain task | [employee comments goal] |
| SEEING POTENTIAL PROBLEMS: Break projects into manageable chunks with each chunk spaced enough to give one time to make changes before the final delivery Learn from past mistakes; look at past missteps and how they were solved to help solve future problems | [employee comments goal] |
| TIME MANAGEMENT: Avoid constant interruptions and distractions that waste time meant for working on a project Meet all deadlines and make the best use of the available time | [employee comments goal] |
| CUSTOMER SERVICE: Learn to maintain self-control when dealing with customers who are objecting Tactfully tell a customer no when the expectations or demands are unrealistic | [employee comments goal] |
| MECHANICAL SKILLS: Show more willingness to work in a team and with a diverse group of people when making designs Pay attention to detail and use sketches, verbal instructions, and notes to assist in completing complex project designs | [employee comments goal] |
Summary |
|---|
Sections 1-2: To be completed by the supervisor Section 3: To be completed by the employee |
1. Goals completed since last performance feedback |
2. Goals for next period |
3. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |