Listening Skills: Use these sample phrases to craft meaningful performance evaluations, drive change and motivate your workforce.

Listening Skills are a practical ability to accurately receive and interpret messages you receive during the communication process to ensure flow and accuracy are maintained.

Listening Skills: Exceeds Expectations Phrases

  • Asks and raises relevant questions and issues about the topic of discussion.
  • Expresses great skill of empathy when dealing with other people and tries to understand what they are going through.
  • Connects to what others want or feel and tries to be in their shoes.
  • Does not judge other people but instead offers positive criticism.
  • Offers constructive feedback to others and accepts when given feedback.
  • Shows great tact of active listening when engaged in conversations.
  • Ensures to put to practice all the instructions given for a particular task.
  • Does not jump into conclusions but first listens to what the other person has to say.
  • Uses correct body language and gestures when listening to other people talk.
  • Has great listening abilities and allows others to finish talking before they also share their views.

Listening Skills: Meets Expectations Phrases

  • Maintains eye contact when listening to the other party that is talking.
  • Allows the speaking party to finish talking before asking questions.
  • Asserts opinions, views, and ideas respectfully and appropriately to the relevant audience.
  • Expresses openness and candidness when responding to what other have said.
  • Reflects appropriately to issues raised by the person who was previously talking.
  • Shows great attentiveness when being addressed by the other party.
  • Does not quickly assume what the other person is saying but instead listens to completion.
  • Shows great concentration and enthusiasm when listening to other people.
  • Interrupts conversations politely and respectably before expressing views and ideas.
  • Repeats what the other person was saying to ensure the information is taken correctly.

Listening Skills: Needs Improvement Phrases

  • Imposes solutions on other people's problems and appears to be impatient during a conversation.
  • Interrupts others when they are expressing their views and opinions.
  • Does not know how to give feedback and asks irrelevant questions.
  • Does not maintain an open mindset to whatever the other person is trying to put across.
  • Does not maintain the required eye contact and appears not to be relaxed during a conversation.
  • Has difficulty seeking clarification to issues that are not well understood
  • Criticizes other people's way of delivering their content or views.
  • Show signs of being easily distracted by other things during a conversation.
  • Appears to be defensive when the other person vents negative feelings.
  • Fails to follow the instructions given to undertake a particular task.

Listening Skills: Self Evaluation Questions

  • Have you ever been interrupted by a speaker in the middle of a conversation?
  • How well can you rate your listening ability skills when having a conversation?
  • How do you give your feedback and does it have any value?
  • Give an instance that you have been defensive during a conversation. How did it turn out?
  • How well do you assert your opinions and views when having a conversation with someone?
  • Do you in most cases ask relevant questions when having a conversation?
  • What are some of the distractions that you have that prevent you from having a good conversation with someone?
  • Do you always seek for clarification on issues you do not understand when conversing with someone?
  • How well do you receive and apply the instructions given out?
  • Give an instance that you did not listen carefully and you ended up messing the situation.