Listening Skills: Use these sample phrases to craft meaningful performance evaluations, drive change and motivate your workforce.
Listening Skills are a practical ability to accurately receive and interpret messages you receive during the communication process to ensure flow and accuracy are maintained.
Listening Skills: Exceeds Expectations Phrases
- Asks and raises relevant questions and issues about the topic of discussion.
- Expresses great skill of empathy when dealing with other people and tries to understand what they are going through.
- Connects to what others want or feel and tries to be in their shoes.
- Does not judge other people but instead offers positive criticism.
- Offers constructive feedback to others and accepts when given feedback.
- Shows great tact of active listening when engaged in conversations.
- Ensures to put to practice all the instructions given for a particular task.
- Does not jump into conclusions but first listens to what the other person has to say.
- Uses correct body language and gestures when listening to other people talk.
- Has great listening abilities and allows others to finish talking before they also share their views.
Listening Skills: Meets Expectations Phrases
- Maintains eye contact when listening to the other party that is talking.
- Allows the speaking party to finish talking before asking questions.
- Asserts opinions, views, and ideas respectfully and appropriately to the relevant audience.
- Expresses openness and candidness when responding to what other have said.
- Reflects appropriately to issues raised by the person who was previously talking.
- Shows great attentiveness when being addressed by the other party.
- Does not quickly assume what the other person is saying but instead listens to completion.
- Shows great concentration and enthusiasm when listening to other people.
- Interrupts conversations politely and respectably before expressing views and ideas.
- Repeats what the other person was saying to ensure the information is taken correctly.
Listening Skills: Needs Improvement Phrases
- Imposes solutions on other people's problems and appears to be impatient during a conversation.
- Interrupts others when they are expressing their views and opinions.
- Does not know how to give feedback and asks irrelevant questions.
- Does not maintain an open mindset to whatever the other person is trying to put across.
- Does not maintain the required eye contact and appears not to be relaxed during a conversation.
- Has difficulty seeking clarification to issues that are not well understood
- Criticizes other people's way of delivering their content or views.
- Show signs of being easily distracted by other things during a conversation.
- Appears to be defensive when the other person vents negative feelings.
- Fails to follow the instructions given to undertake a particular task.
Listening Skills: Self Evaluation Questions
- Have you ever been interrupted by a speaker in the middle of a conversation?
- How well can you rate your listening ability skills when having a conversation?
- How do you give your feedback and does it have any value?
- Give an instance that you have been defensive during a conversation. How did it turn out?
- How well do you assert your opinions and views when having a conversation with someone?
- Do you in most cases ask relevant questions when having a conversation?
- What are some of the distractions that you have that prevent you from having a good conversation with someone?
- Do you always seek for clarification on issues you do not understand when conversing with someone?
- How well do you receive and apply the instructions given out?
- Give an instance that you did not listen carefully and you ended up messing the situation.