Use this step by step explanation to craft a good employee performance feedback review for an engineering support technician. Find the right words with quality phrases.
An Engineering Support Technician is responsible for providing enterprise-level support to clients in civil, industrial, environmental and mechanical engineering. This position assists engineers with research and development, quality control and design as well as work alongside the scientists or quality assurance inspectors.
Their primary responsibilities include following standard procedures for proper escalation of unresolved matters to the appropriate internal teams, taking ownership of customer matters stated and discerning the problems through resolution, researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues, providing prompt and accurate feedback to customers, ensuring proper recording and closure of all matters reported, preparing accurate and timely reports, documenting knowledge in the form of knowledge base tech notes.
Employee Performance Review Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
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Rating Meaning | |
| The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies. | 1 |
| Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results. | 2 |
| The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work. | 3 |
Supervisor's Feedback | ||
Skill | Comments | Rating |
|---|---|---|
| LISTENING SKILLS: Listening Skills are a practical ability to accurately receive and interpret messages you receive during the communication process to ensure flow and accuracy are maintained. | Asks and raises relevant questions and issues about the topic of discussion. Ensures to put to practice all the instructions given for a particular task. | 3 |
| PROBLEM SOLVING: Problem Solving is the skill of defining a problem to determine its cause, identify it, prioritize and select alternative solutions to implement in solving the problems and reviving relationships. | Seeks to brainstorm on problems to try to find the right solutions. Communicates views and thoughts in a very distinct and understandable manner. | 3 |
| TROUBLESHOOTING: Troubleshooting is solving a problem or determining a question to an issue which is often applied to repairing failed products or processes on a machine or a system. | Shows excellent knowledge when it comes to dealing with the equipment interface. Does proper research to get all the required facts and information. | 3 |
| INSPIRING OTHERS: Inspiring is encouraging one to be their best in contributing to the vision of an organization where they are placed and entrusted to work. | Sets realistic goals and develops a clear plan to accomplish them in order to avoid issues or confusion in future Takes on more work than one needs to and helps other employees with their work when one can | 2 |
| EQUAL OPPORTUNITY AND DIVERSITY: Equal Opportunity and Diversity means having employees from a wide range of background that includes different ages, gender, ethnicity, sexual orientation, religious belief, educational background, physical ability and treating them equally. | Respects both genders and shares work equally without overlooking some of them Adheres to the company policies and remains accountable both to coworkers and staff | 3 |
| PERSONAL RELATIONSHIPS: Personal Relationships is the relationship between individuals who have or have had a continuing relationship of any nature either professional or informal. | Practices a deeper level of awareness and pays attention to own actions in order to avoid damaging work relationships Chooses own words carefully and states own points clearly in order to avoid in order to avoid confusion about goals and expectations | 3 |
| SEEING POTENTIAL PROBLEMS: Seeing Potential Problems is the ability to structure the current situations and identify developments that could cause problems in the future. | Assigns team members deadlines for the projects that are much earlier than what one actually needs in order to give time for changes and other reviews Identifies individuals that are behind schedule and who are not reporting their progress in order to find out what the problem is | 2 |
| TIME MANAGEMENT: Time Management is the capacity for an individual to assign specific time slots to activities as per their importance and urgency to make the best possible use of time. | Trusted to deliver urgent work without compromising on quality and preciseness Completes tasks early and is sensitive to constraints and time demands of others | 3 |
| CUSTOMER SERVICE: Customer Service is the ability to cater for the needs of the client by providing excellent customer service without compromise. | Possesses a loyal customer base and is viewed as the person to go to by returning customers Excels at offering special and unique solutions to customers with special needs | 3 |
| MECHANICAL SKILLS: Mechanical Skills are the abilities to solve problems that arise in the workplace, although it may vary from one company to another. | Excels at teamwork and is able to work with a diverse group of people when inventing technologies and to solve problems Successfully completes tasks that have cost restraints and under tight deadlines | 3 |
Self Evaluation | |
Self Evaluation Question | Employee Comments |
|---|---|
| LISTENING SKILLS: How well can you rate your listening ability skills when having a conversation? What are some of the distractions that you have that prevent you from having a good conversation with someone? | [employee comments] |
| PROBLEM SOLVING: How well do you solve issues and are you confident in your abilities? How well do you brainstorm before setting out to solve a problem? | [employee comments] |
| TROUBLESHOOTING: Give an instance you had to troubleshoot a problem, and you succeeded. What did you do? What do you consider as your best and worst experience when it comes to troubleshooting? | [employee comments] |
| INSPIRING OTHERS: What have you done to make other employees feel cared for and to earn trust from them? How do you reward employees whose work exceeds your expectations? Give an example of when this has happened | [employee comments] |
| EQUAL OPPORTUNITY AND DIVERSITY: Do you play the role of a peace ambassador in the workplace or you enjoy stirring conflicts? Do you choose who to support and who not to offer assistance? | [employee comments] |
| PERSONAL RELATIONSHIPS: In your opinion, what are the key ingredients in building and maintaining a successful business relationship? How have these worked for you? Is there a time when you have chosen to trust a colleague to handle a very sensitive project for you? What was the outcome? | [employee comments] |
| SEEING POTENTIAL PROBLEMS: Describe a solution that was implemented primarily due to your ability to see potential problems. What was the problem? How have you helped employees who are behind schedule to improve their performance and meet deadlines? | [employee comments] |
| TIME MANAGEMENT: Do you plan your time and evaluate how you use it periodically when working on a project? Is there a time you had to seek assistance from another person to solve a problem quickly? | [employee comments] |
| CUSTOMER SERVICE: Are there any instances where customers asked irrelevant questions? How did you handle such customers? Are there any instances where you delayed responding to a customer and did you give any explanations for the delay? | [employee comments] |
| MECHANICAL SKILLS: What efforts are you making to improve your communication skills when explaining complex machines to clients? How often do you undergo training on using computer aided design to enhance your ability to design machines? | [employee comments] |
Summary |
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Sections 1-4: To be completed by the supervisor Section 5: To be completed by the employee |
1. Exceeds Job Related Expectations |
2. Areas to improve |
3. Goals completed since last performance feedback |
4. Goals for next period |
5. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |