Troubleshooting: Use these sample phrases to craft meaningful performance evaluations, drive change and motivate your workforce.

Troubleshooting is solving a problem or determining a question to an issue which is often applied to repairing failed products or processes on a machine or a system.

Troubleshooting: Exceeds Expectations Phrases

  • Shows excellent knowledge when it comes to dealing with the equipment interface.
  • Exhibits sound technical deduction and logical isolations to identify problems quickly.
  • Knows computer components well enough to know when they are functioning or not.
  • Uses deductive reasoning well to identify which components need testing or no testing.
  • Thoroughly tests all the available options until the cause of the problem is identified.
  • Seeks to ask the right questions at all times to help identify the problem.
  • Does proper research to get all the required facts and information.
  • Shows great awareness when it comes to the basic concepts of the problem.
  • Knows how well to communicate with the client in an unambiguous and understandable manner.
  • Shows willingness to continue learning new and creative ways of troubleshooting.

Troubleshooting: Meets Expectations Phrases

  • Encourages users of the systems to always perform backup operations from time to time.
  • Knows how well to handle clients and their various problems.
  • Exhibits good knowledge of the equipment interface and uses it well in troubleshooting.
  • Assesses the various options until the cause of the problem is identified.
  • Does proper research to try to find out other new ways of troubleshooting.
  • Shows good critical and logical thinking capabilities when trying to find solutions.
  • Tries to seek assistance on issues that are difficult to handle.
  • Ensures that all the client problems are sorted and that the client is satisfied at the end of it all.
  • Knows how to establish and maintain personal networks and relationships that are useful in troubleshooting.
  • Demonstrates good product and equipment knowledge and can advise clients accordingly.

Troubleshooting: Needs Improvement Phrases

  • Does not know how to handle client's issues and ensure they are satisfied.
  • Demonstrates less knowledge of the equipment parts and their respective functions.
  • Does not have the technical deduction and logical isolation skills and capabilities.
  • Not always willing to seek assistance when faced with troubleshooting difficulties.
  • Does not adequately undertake research or study before commencing any troubleshooting procedure.
  • Finds it difficult to communicate ideas and views to other people.
  • Does not show any strong critical thinking and design thinking abilities.
  • Does not seek clarification on issues that are not well understood.
  • Does not consider all the available and potential solutions when solving problems.
  • Does not know how to use past knowledge and experience to help in solving problems.

Troubleshooting: Self Evaluation Questions

  • How well do you consider the possible alternatives before solving a problem?
  • Give an instance you had to troubleshoot a problem, and you succeeded. What did you do?
  • Give an instance you tried to troubleshoot, and you were not successful.
  • How do you manage your clients and communicate to them the progress of their work?
  • Give an instance that you used your past knowledge to solve a current problem?
  • Have you ever been given feedback and you implemented it? How was the result?
  • Give an instance you failed to deliver a task you had been given by a client. How did you resolve it?
  • Have you ever sought help when you were stuck at a given point and what new thing did you learn?
  • Give an instance you handled a task with so much uneasiness and a restless mind and what was the outcome?
  • What do you consider as your best and worst experience when it comes to troubleshooting?

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