Troubleshooting: Use these sample phrases to craft meaningful performance evaluations, drive change and motivate your workforce.
Troubleshooting is solving a problem or determining a question to an issue which is often applied to repairing failed products or processes on a machine or a system.
Troubleshooting: Exceeds Expectations Phrases
- Shows excellent knowledge when it comes to dealing with the equipment interface.
- Exhibits sound technical deduction and logical isolations to identify problems quickly.
- Knows computer components well enough to know when they are functioning or not.
- Uses deductive reasoning well to identify which components need testing or no testing.
- Thoroughly tests all the available options until the cause of the problem is identified.
- Seeks to ask the right questions at all times to help identify the problem.
- Does proper research to get all the required facts and information.
- Shows great awareness when it comes to the basic concepts of the problem.
- Knows how well to communicate with the client in an unambiguous and understandable manner.
- Shows willingness to continue learning new and creative ways of troubleshooting.
Troubleshooting: Meets Expectations Phrases
- Encourages users of the systems to always perform backup operations from time to time.
- Knows how well to handle clients and their various problems.
- Exhibits good knowledge of the equipment interface and uses it well in troubleshooting.
- Assesses the various options until the cause of the problem is identified.
- Does proper research to try to find out other new ways of troubleshooting.
- Shows good critical and logical thinking capabilities when trying to find solutions.
- Tries to seek assistance on issues that are difficult to handle.
- Ensures that all the client problems are sorted and that the client is satisfied at the end of it all.
- Knows how to establish and maintain personal networks and relationships that are useful in troubleshooting.
- Demonstrates good product and equipment knowledge and can advise clients accordingly.
Troubleshooting: Needs Improvement Phrases
- Does not know how to handle client's issues and ensure they are satisfied.
- Demonstrates less knowledge of the equipment parts and their respective functions.
- Does not have the technical deduction and logical isolation skills and capabilities.
- Not always willing to seek assistance when faced with troubleshooting difficulties.
- Does not adequately undertake research or study before commencing any troubleshooting procedure.
- Finds it difficult to communicate ideas and views to other people.
- Does not show any strong critical thinking and design thinking abilities.
- Does not seek clarification on issues that are not well understood.
- Does not consider all the available and potential solutions when solving problems.
- Does not know how to use past knowledge and experience to help in solving problems.
Troubleshooting: Self Evaluation Questions
- How well do you consider the possible alternatives before solving a problem?
- Give an instance you had to troubleshoot a problem, and you succeeded. What did you do?
- Give an instance you tried to troubleshoot, and you were not successful.
- How do you manage your clients and communicate to them the progress of their work?
- Give an instance that you used your past knowledge to solve a current problem?
- Have you ever been given feedback and you implemented it? How was the result?
- Give an instance you failed to deliver a task you had been given by a client. How did you resolve it?
- Have you ever sought help when you were stuck at a given point and what new thing did you learn?
- Give an instance you handled a task with so much uneasiness and a restless mind and what was the outcome?
- What do you consider as your best and worst experience when it comes to troubleshooting?