Use this step by step explanation to craft a good employee performance feedback review for an utility plant operator. Find the right words with quality phrases.
A utility plant operator ensures the proper functioning of a utility plant by operating, repairing, monitoring and maintaining utility systems. He/she operates electronic controls of the air conditioning and heating systems as well as monitoring for repairs on the utility system.
Other duties including repairing and maintaining air conditioning, ventilating and heating systems as well as generators; operating power distributions systems as well as operating and maintaining drainage and sewerage systems. They also include inspecting machinery; controlling the quality of water by performing tests on boiled and chilled water; operating, monitoring, repairing and maintaining piping systems; keeping records of the equipment and their operating logs; controlling repair and maintenance materials and stock as well as ensuring that the utility equipment is well lubricated.
Employee Performance Review Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
|
Rating Meaning | |
| The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies. | 1 |
| Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results. | 2 |
| The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work. | 3 |
Supervisor's Feedback | ||
Skill | Comments | Rating |
|---|---|---|
| CUSTOMER ORIENTED: Customer Oriented is a skill that focuses primarily on the client as the King offering quality services that meet the customer's expectations with an aim to inspire people rather than just try to sell their product. | Focuses on the needs of customers, which makes it easy to meet their needs effectively. Works well with customers in meeting their needs and solving their problems. | 2 |
| ORGANIZED WORKPLACE: Organized Workplace is a vital characteristic that helps the business to thrive for long term due to the sense of structure and order which efficiently promotes the team spirit. | Always shows great enthusiasm when it comes to handling work issues Documents all processes and items and is accountable to everything given out to him or her. | 2 |
| ETHICAL BEHAVIOR: Ethical Behavior is acting in policies that are consistent with what the society and individuals typically think are good morals or values. | Always ascertains that all the staff are treated fairly without favoritism Takes quick action to advise employees who engage in unfair treatment | 2 |
| INITIATIVE: An initiative is the ability to assess and initiate things independently often done without any managerial influence offered. | Does not pause to be told what to do, always seeks new tasks to work on Has excellent communication skills that get the job done through talking to others | 3 |
| ORIENTATION TO WORK: Orientation to Work is the introduction that is given to a new worker whereby he is introduced to coworkers and given relevant information like schedules, performance standards, benefits and facilities, names of the supervisors, etc. | Display sound judgment when deciding on alternatives and choices for performance Avoids personal confrontations in the workplace while looking for workable solutions | 2 |
| PERSONAL GROWTH: Personal Growth is the improvement of one's awareness, identity, developing talents and potential to facilitate the growth of oneself and the position they handle at the workplace. | Has gained professional recognition fast due to the growth posted Listens to the counsel of the management and coworkers and adjusts where there is need | 2 |
| CONSISTENCY AND RELIABILITY: Consistency and Reliability are the ability to be trusted to do what you do best all the time with or without supervision and without failure to produce results. | Works extra hours if that what it takes to get the job done and done right Consistently outperforms other employees because of one's excellence in priority setting, planning, and execution | 3 |
| DEADLINES - ON TIME: Deadlines - On time is the ability to prioritize the important tasks and setting up a plan on how to work on them first to deliver within the set period. | Takes responsibility for own mistakes; looks at the situation in a positive way and shows the willingness to improve Looks for people who have completed similar tasks in order to find out how long it would take to do the tasks | 2 |
| QUANTITY OF WORK: The quantity of Work is the amount of work accomplished by an employee against the expectations set by the employer. | Always goes that extra mile; is responsible for a major improvement in own department's productivity Raises the bar for other employees and is energized by problems that would easily derail others | 2 |
| PROCESS IMPROVEMENT: Process Improvement is the creation of new processes or improving the existing ones that will work and take your corporation to the next level. | Demonstrates willingness to learn new procedures and encourages others to undergo training on new procedures Encourages parallel processing of related processes to improve process efficiency | 2 |
Self Evaluation | |
Self Evaluation Question | Employee Comments |
|---|---|
| CUSTOMER ORIENTED: Do you keep customers informed proactively whether formally or informally to ensure they are knowledgeable about the company? Is there a time you understood a customer's circumstances quickly? What did you do? | [employee comments] |
| ORGANIZED WORKPLACE: Has the company given you all the essential things you require to perform your duties/ How can you rate the general work morale? Are people in good spirits when discharging their roles? | [employee comments] |
| ETHICAL BEHAVIOR: Do you keep your word at all time or do you fail to be honest? Do you give honor where it's due or do you withhold it from those who have done well? | [employee comments] |
| INITIATIVE: Are you prepared to learn new skills and incorporate them into your work? How well do you handle work pressure, deadlines, and coworkers? | [employee comments] |
| ORIENTATION TO WORK: How well do you manage your time assigned for the tasks? How well do you relate to your co-workers and management? | [employee comments] |
| PERSONAL GROWTH: Do you consider the requirements carefully before handling any task? Do you find it hard to work with the management in certain areas? | [employee comments] |
| CONSISTENCY AND RELIABILITY: Is there a time that other employees' actions negatively impacted on a task for which you were responsible? What did you do? Describe a time when you handled a situation in the wrong way. Did you admit your mistake? | [employee comments] |
| DEADLINES - ON TIME: How do you handle distractions and interruptions at work? Is there a time when you were distracted when doing an important task? What did you do? Which is one of the most difficult projects you have ever done? What made it difficult and how did you go about making it a success? | [employee comments] |
| QUANTITY OF WORK: What are some of the factors you have considered when delegating tasks to your team members in order to increase their productivity? Describe a training program that you have enhanced or developed to improve the quantity of work produced by your team. How has this benefited the team? | [employee comments] |
| PROCESS IMPROVEMENT: How often do you encourage colleagues to undergo training on new procedures? How often do you use existing benchmarks to complete processes in accordance with the set standards? | [employee comments] |
Summary |
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Sections 1-4: To be completed by the supervisor Section 5: To be completed by the employee |
1. Exceeds Job Related Expectations |
2. Areas to improve |
3. Goals completed since last performance feedback |
4. Goals for next period |
5. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |