Customer Oriented: Use these sample phrases to craft meaningful performance evaluations, drive change and motivate your workforce.

Customer Oriented is a skill that focuses primarily on the client as the King offering quality services that meet the customer's expectations with an aim to inspire people rather than just try to sell their product.

Customer Oriented: Exceeds Expectations Phrases

  • Calmly deals with customer complaints and is excellent at handling difficult situations.
  • Understands the importance of customer satisfaction and does more than required to ensure customer retention.
  • Scores high marks at all times at customer satisfaction surveys.
  • Talks with a friendly and pleasant voice with customers over the phone.
  • Provides timely feedback to all customers including the most difficult ones.
  • Maintains a strong, loyal customer base and many repeat clients as a result.
  • Overcomes the objections of clients skillfully and provides justifiable explanations to customers questions.
  • Always meets the changing needs of clients by redefining the customer service process.
  • Knows how to listen to customers attentively to extract the important details required to assist them effectively.
  • Excellently handles clients and does not get any complaints against him/her.

Customer Oriented: Meets Expectations Phrases

  • Handles complaints and difficult situations with customers with much ease.
  • Builds rapport with clients easily which makes it easy to interact with them and offer great service.
  • Assists the customers to solve their problems and has become the go-to person.
  • Uses team playing skills to assist other employees in meeting their customers? demands.
  • Focuses on the needs of customers, which makes it easy to meet their needs effectively.
  • Works well with customers in meeting their needs and solving their problems.
  • Have strong listening skills that help in understanding the needs of customers.
  • Knows how to deal with challenging customers politely without being aggressive or harsh.
  • Great at following up with clients and makes sure they are updated on matters relating to their transactions.
  • Provides great service to customers and makes sure all their needs and requests are met.

Customer Oriented: Needs Improvement Phrases

  • Does not know how to tell customers to wait for their turn tactfully.
  • Finds it difficult to deal with customers who are overly demanding and always passes them on to the manager.
  • Fails to utilize cross-selling opportunities and does not know how to overcome initial objections.
  • Rarely solves customers? queries and refers them to the management for solutions.
  • Does not yet have enough knowledge about the company products.
  • Handles one on one contact with customers poorly and usually prefers dealing with them on the phone.
  • Receives average scores on customer satisfaction surveys at all times
  • Does not listen to the customers well, which ends up to misunderstandings.
  • Does not value the importance of customer service training, is frequently late to class, and sometimes fails to attend.
  • Takes a lot of time handling an issue with a customer, which includes too high average time per call.

Customer Oriented: Self Evaluation Questions

  • Do you keep customers informed proactively whether formally or informally to ensure they are knowledgeable about the company?
  • Explain a situation where you went an extra mile to serve a customer. What did you do?
  • Have you ever anticipated an adverse reaction from a customer? Which measures did you take?
  • Do you put in an extra effort and time in emergencies to ensure the needs of customers are met?
  • Do you actively solicit feedback from customers to determine their concerns and needs? Explain how.
  • Can you describe an instance where you served an irate customer? What did you do?
  • Which biggest challenge have you encountered in customer service and how did you deal with it?
  • How would you describe your relationship with clients? What impact has it had on your performance?
  • What do you understand by excellent customer service? Explain a time when you offered it.
  • Is there a time you understood a customer's circumstances quickly? What did you do?

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