Customer Oriented: Use these examples for setting employee performance goals. Help your employees master this skill with 5 fresh ideas that drive change.
Customer Oriented is a skill that focuses primarily on the client as the King offering quality services that meet the customer's expectations with an aim to inspire people rather than just try to sell their product.
Customer Oriented: Set Goals for your Employees. Here are some examples:
- Be committed to providing excellent customer service beyond what is expected to keep the clients satisfied.
- Share company information with customers so that they can understand the goods and/or services provided.
- Give customers timely and constructive advice to help them make the right decision.
- Be flexible and exhibit creativity in solving the problems of customers.
- Proactively inform customers on time if there are pending delays.
- Use tact when telling customers that their expectations or demands cannot be met.
- Prioritize your workload effectively depending on the needs of customers.
- Not to put pressure or undue influence when closing a deal with a client.
- Provide timely and objective advice to customers on matters related to the goods and/or services of the company.
- Provide after-sales service to the clients after the conclusion of a sale.
Customer Oriented: Improve and master this core skill with these ideas
- Understand who your customers are. Recognize what services they prefer and what your competitor is delivering that is better than what you have.
- Learn and strive to meet the needs of your customers in an appropriate way that will keep them coming
- Exhibit an attitude of cooperation, big-heartedness, and concern in providing outstanding customer service
- Understand each client's needs within the business as an initial step to learn how to meet them.
- Accept responsibility and strive to become better while relating with employees.