Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for an operations servicing specialist.
An Operations Servicing Specialist is accountable for providing administrative support along with clerical tasks that aid the daily business operations of an organization.
The responsibilities for this position include keeping the business running smoothly, resolving customer issues, filling orders and inspecting merchandise, preparing sales reports, ordering supplies, ensuring maintenance projects are completed on time, providing upper management with insights that increase productivity, training employees, performing bookkeeping duties, ensuring day to day activities are run well, confirming company policies and regulations are observed and not overlooked in any process, reporting the daily progress to the management, staying up to date with the current change.
Employee Performance Goals Sample | |
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| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
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Performance Goals for Next Period | |
Performance Goals | Employee Comments |
|---|---|
| CUSTOMER ORIENTED: Proactively inform customers on time if there are pending delays. Not to put pressure or undue influence when closing a deal with a client. | [employee comments goal] |
| ADMINISTRATIVE SKILLS: Learn to express views in a very clear, organized, and concise manner that people can understand. To be able to accept correction and to be open to scrutiny since I am in apposition of leadership. | [employee comments goal] |
| GIVING FEEDBACK: Allow the opportunity for one-on-one feedback in order to make it easier for the other person to say what he/she really thinks Write down observations and try not to muddle them with interpretations and emotions | [employee comments goal] |
| PARTICIPATIVE MANAGEMENT: Work through conflicts to ensure a productive resolution that is not favoring any side is reached Ask others to give their honest feedback concerning how management is carried out | [employee comments goal] |
| PHYSICAL ABILITIES: Be willing to learn new things that will jog the memory and upgrade knowledge levels Attend more training sessions organized by the company to gather more knowledge | [employee comments goal] |
| EMPATHY: Look for ways to create connections with colleagues, avoid keeping distance and show willingness to participate in their activities Take time to imagine what might be going on in the other person's world and use that understanding to empathize with them | [employee comments goal] |
| PRACTICAL THINKING: Use diagrams such as organizational charts or flow diagrams in order to see how different ideas relate to each other Compare and contrast similar contexts in order to start understanding the differences between them | [employee comments goal] |
| SELF-DISCIPLINE AND SENSE OF DUTY: Get clear about what one wants to achieve and channel all effort towards achieving it Cultivate factors that help support a self-disciplined mind within oneself in order to nourish self-discipline | [employee comments goal] |
| QUALITY OF WORK: Check the team's schedule to see if there are tasks that one could cut to give team members more time to concentrate on higher-priority tasks Check the sources of both internal and external data for accuracy before using it in any task or project | [employee comments goal] |
| WRITING REPORTS AND PROPOSALS: Learn how to connect with the target audience when writing reports and proposals Employ proofreading and editing techniques to improve accuracy when writing reports and proposals | [employee comments goal] |
Summary |
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Sections 1-2: To be completed by the supervisor Section 3: To be completed by the employee |
1. Goals completed since last performance feedback |
2. Goals for next period |
3. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |