Use this step by step explanation to craft a good employee performance feedback review for an operations servicing specialist. Find the right words with quality phrases.

An Operations Servicing Specialist is accountable for providing administrative support along with clerical tasks that aid the daily business operations of an organization.

The responsibilities for this position include keeping the business running smoothly, resolving customer issues, filling orders and inspecting merchandise, preparing sales reports, ordering supplies, ensuring maintenance projects are completed on time, providing upper management with insights that increase productivity, training employees, performing bookkeeping duties, ensuring day to day activities are run well, confirming company policies and regulations are observed and not overlooked in any process, reporting the daily progress to the management, staying up to date with the current change.

Employee Performance Review Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:

Instructions

  1. Rating: Rate the employee against the core skills based on how well he/she demonstrates each skill. Give scores 1, 2, or 3 for each rating depending on the employee's performance.
  2. Comments: Use this area to give examples of employee's performance phrases. The phrases should describe how well an employee has performed on previously set goals based on the given core skill.
  3. Summary: Use this section to give a summary of the employee's strengths and areas for improvement or development. Recommend a step increase for an employee who has met the expectations and performance improvement plans for one who doesn't meet expectations.
  4. Human Resources Review: Human resources manager must examine and indicate whether he/she concurs with the evaluation and comments. If the manager agrees, then he/she must sign the evaluation form. If he/she doesn't concur, then he/she must provide reasons explaining why this is so.
  5. Signatures: Sign the evaluation form and give it to the employee to go through and answer the Self Evaluation Questions. Ask him/her to sign and date the evaluation form before giving it back to the human resources for filing.

Rating Meaning

The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies.

1

Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results.

2

The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work.

3

Supervisor's Feedback

Skill

Comments

Rating

CUSTOMER ORIENTED: Customer Oriented is a skill that focuses primarily on the client as the King offering quality services that meet the customer's expectations with an aim to inspire people rather than just try to sell their product.

Uses team playing skills to assist other employees in meeting their customers? demands.

Great at following up with clients and makes sure they are updated on matters relating to their transactions.

2

ADMINISTRATIVE SKILLS: Administrative Skills are all the services related to the running of a business or keeping an office organized while supporting the efforts of the management team.

Knows how to manage time properly and ensures all tasks are completed before deadlines.

Effectively maintains proper records in an organized manner to avoid duplication or loss of data and information.

2

GIVING FEEDBACK: Giving Feedback is one of the most powerful tools to develop employees and improve performance through honest feedback of the work done best and areas that need improvement.

Spells out exactly how an employee's actions negatively impact the organization instead of addressing own frustrations

Constantly offers praise for jobs well done in order to reinforce positive behavior and boost morale of the employees

2

PARTICIPATIVE MANAGEMENT: Participative Management is also known as employee involvement is the participation of all stakeholders at all levels of the organization in the investigation of problems, development of strategies and implementation of solutions.

Gives incentives programs that are very efficient and well organized

Great communication skills with clear indications of what is expected from each team member

2

PHYSICAL ABILITIES: Physical Abilities is the ability of one's strengths and limitations that are also known as the individual resources to perform well at the tasks given.

Successfully applies knowledge acquired in the daily tasks that are undertaken

Always willing to jump in and learn something new to help make work easier

2

EMPATHY: Empathy is the understanding of another person's condition from their perspective by placing yourself in their shoes and feeling what they are feeling.

Rewards and praises colleagues for their accomplishments and strengths, and provides constructive feedback designed to focus on how to improve

Does not just want to be right to proof a point, rather, is truly interested in the best outcome or solution to a problem

2

PRACTICAL THINKING: Practical Thinking is the skill to think creatively about projects or work that requires your full attention to be completed and to bring great results.

Volunteers in community activities in order to have a new look of the world and think practically

Takes the time to differentiate good sources of information from the bad ones in order to get the right information

2

SELF-DISCIPLINE AND SENSE OF DUTY: Self-Discipline and Sense of Duty is an active effort which helps in developing set ways for your thoughts, actions, and habits empowering your to stick to your decisions.

Breaks down large goals into manageable parts in order to stay focused and keep one from being overwhelmed

Trains oneself to do what one knows to be right even when one does not feel like doing it

2

QUALITY OF WORK: The quality of Work is the value of work or products produced by the employees as well as the work environment they are provided with.

Gives new employees a clear sense of the company's core business strategy as well as an understanding of its products and services

Constantly tracks a project in its early stages to identify and fix errors that could affect the overall quality of the project

2

WRITING REPORTS AND PROPOSALS: Writing Reports and Proposals is the ability to record business reports and plans for the company or project following the policies and procedures of the company.

Employs proofreading and editing techniques to improve accuracy when writing reports and proposals

Demonstrates willingness to learn how to integrate primary data and secondary sources accurately

2

Self Evaluation

Self Evaluation Question

Employee Comments

CUSTOMER ORIENTED:

Do you keep customers informed proactively whether formally or informally to ensure they are knowledgeable about the company?

How would you describe your relationship with clients? What impact has it had on your performance?

[employee comments]
ADMINISTRATIVE SKILLS:

Do you think you are a good role model to your junior staff?

Give an instance, or example that you can say is your proudest moment of being in an administrative capacity?

[employee comments]
GIVING FEEDBACK:

Describe a time when you have had to deal with an employee who was not happy about the feedback you had given. How did you handle the situation?

How do you deliver negative feedback without hurting the feelings of other employees?

[employee comments]
PARTICIPATIVE MANAGEMENT:

Do you give enough directions to the employees or you leave them to figure things out?

Have you recognized your strengths and weaknesses in dealing with the different employees?

[employee comments]
PHYSICAL ABILITIES:

Do you help others to come up with workable goals for complicated tasks?

Do you have any health complications that the management should know about?

[employee comments]
EMPATHY:

What is one or two things you have learned from caring for or helping others at work?

What is one thing you wish other colleagues knew about you, but they don't?

[employee comments]
PRACTICAL THINKING:

Describe a situation that required you to think practically at work. What steps did you take to accomplish this?

How do you ensure that a certain source of information is reliable? Is there a time when you have made mistakes because someone had given you the wrong information? How did you handle the situation?

[employee comments]
SELF-DISCIPLINE AND SENSE OF DUTY:

What are some of the things that you have done to help nourish your self-discipline? How has this helped you in developing a sense of duty?

Describe a time when you have been able to overcome a significant problem on an important project. How did you go about it?

[employee comments]
QUALITY OF WORK:

What do you think your company should do to fix some of the most common quality-related issues?

Speed is important to complete work when one is under pressure. How do you make sure to work fast and maintain accuracy at the same time when working on a tight deadline?

[employee comments]
WRITING REPORTS AND PROPOSALS:

How often do you encourage others to acknowledge cited works?

What efforts are you making to understand all the components of reports and proposals?

[employee comments]

Summary

Sections 1-4: To be completed by the supervisor

Section 5: To be completed by the employee

1. Exceeds Job Related Expectations

2. Areas to improve

3. Goals completed since last performance feedback

4. Goals for next period

5. Employee comments

Signatures

I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:

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