Good Employee Performance Feedback: Adoption Services Manager

Demonstrates a good ability to a make sound administrative decisions with fairness.

Shows good customer service abilities and knows how to make a visitor feel at ease and comfortable.

Uses waiting time efficiently; always has a portable task to do such as reading especially in places where one anticipates waiting

Chooses compatible tasks such as reading a book and clearing your desk and does them together

Keeps motivators close; tells other employees what one wants to accomplish so that they can hold one accountable

Sets career goals that match with those of the company in order to stay motivated during the workweek

Shows appreciation of other people's contribution by using verbal and nonverbal communication skills such as nodding, maintaining good eye contact and smiling

Shows interest in what someone else has to say through appropriate questioning, clarification, reflecting and summarizing skills

Uses day planners, calendars, highlighters, project planning software, resource management software and any other program created to help one stay organized

Creates a detailed work plan that outlines each key job functions and uses it as a guide when one gets distracted or interrupted

Comes in early and stays late in order to complete a project or task on time

Trains and takes online courses in order to improve one's own skills in a way that best serves the company

Looks for evidence of a person persisting and never giving up in spite of difficult situations

Watches to see whether or not a person is able to remain calm and composed when facing a difficult situation or when under pressure

Is willing to keep asking for what one wants even when other people keep on turning one down

Puts oneself in the other person's shoes in order to understand the other person's feelings, motives, and situation better and build trust

Stays abreast of industry trends that help one perform own tasks faster and better and become more efficient

Applies discipline to work activities or assigned tasks and actively looks for ways to enhance the quality of the products and services

Observes expectations, values, and standards regarding honesty, fairness, and integrity

Corrects past unfair behaviors as advised and never repeats them in future

Do you encourage those under you to perform professionally at all times?

Give an instance of any administrative blunder you have ever made and how did you resolve it?

What system do you use to keep track of multiple projects? How has this helped you meet deadlines?

What is the most difficult multi-tasking experience you have ever had? What did you do and what was the outcome?

What types of tasks or projects do you enjoy doing the most? Why?

What is the biggest goal you have ever accomplished? Why do you consider it the biggest? Describe the problems you faced, if any

Can you describe a situation where you were able to strengthen a relation with a colleague by using effective communication?

Can you think of an occasion when you have had to motivate and boost the morale of your colleagues?

Have you been in a situation where you had an option to leave the details to others or take care of the details yourself? What did you do?

Have you ever needed to persuade your supervisor or someone above you that they had made a mistake? How did the situation turn out?

Can you describe a situation when you demonstrated initiative and took action without waiting for directions? Were you happy with the outcome?

Is there a time you were able to provide your own motivation even though you were working alone? How did you motivate yourself?

Describe a time when you went into a performance review without preparation. How did it go?

What ways, if any, have you used to help underperforming colleagues improve their performance?

Describe a time when you have used persuasion to convince someone to see things your way. What tips did you use?

Describe the most difficult persuasion exercise you have conducted. What made it difficult and how did you go about it?

Describe a project that demanded accuracy from you. How did you go about it and what are some of the challenges you faced?

How do you organize your tasks to know which one comes first and what follows next? What tools, if any, have you used?

Can you think of a situation where you found yourself straying from the truth and how did you avoid straying?

Have you ever found yourself in a situation where you had to question someone's integrity?