Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for a billing manager.
A Billing Manager is liable for leading and planning all billing operations, maintaining revenue by establishing, implementing and controlling the billing system as well as streamlining ongoing billing processes across multiple markets. This job is highly visible and requires a strong leader with the ability to prioritize, plan and direct the department.
Other essential responsibilities include overseeing and streamlining billing and collections processes, closing of the billing group information every end of the month, planning and implementing quality assurance for all operations, staffing discussions, and planning interviews, assisting with the implementation of a new billing system, meeting billing financial standards through providing an annual billing budget information, monitoring expenditures, implementing corrective actions as required by the company, accomplishing billing departmental objectives by measuring the billing results against the plans.
Employee Performance Goals Sample | |
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| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
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Performance Goals for Next Period | |
Performance Goals | Employee Comments |
|---|---|
| ADMINISTRATIVE SKILLS: To perform my administrative roles in a professional manner and without any fear or prejudice. Show willingness to learn on how to be a good leader and to use my leadership to inspire those that I serve. | [employee comments goal] |
| INSPIRING OTHERS: Look for people, environments, ideas, and knowledge that one finds inspiring and motivating and share it with others Stand firm in order to show other employees that even the worst of situations can be overcome by positive thinking | [employee comments goal] |
| TEAM BUILDING: Think creatively outside the box and share ideas with the rest of the team Realize what the team needs to achieve and what extent they have to go to do it | [employee comments goal] |
| COMPETITIVENESS: Develop oneself as a resource for others by networking to find excellent contacts for future needs Show willingness to take on a new task and successfully find more effective ways to perform the task | [employee comments goal] |
| HANDLING STRESS: Take a deep breath or pause whenever faced with a difficult situation in order to change one's way of thinking Stay calm under pressure and wait until one can make a difference or get involved | [employee comments goal] |
| RESULTS ORIENTATION: Constantly communicate own plans to achieve goals and desire for results within the assigned work tasks Develop a plan for execution and a sense of urgency with the team members in order to garner commitment to complete tasks | [employee comments goal] |
| FINANCIAL MANAGEMENT: Work with an experienced money manager in order to know when one should invest profits or when one should plow the profits back to the business Come up with ways to reduce expenses; look for products that one can reduce the costs without affecting their quality or impact | [employee comments goal] |
| PROJECT MANAGEMENT: Use project management tools or techniques to plan and track project performance; learn how to use management methodologies effectively Be able to manage underperforming teams and troubled projects in order to bring them to success | [employee comments goal] |
| BUSINESS TREND AWARENESS: Put extra effort in attending conferences and local events that can increase chances of interacting with other professionals Encourage the use of smart analytics to track statistics, monitor competition, and analyze ranking in the market | [employee comments goal] |
| TECHNOLOGY SAVVY: Put extra effort in learning how to operate modern electronic devices Learn to ask for assistance when faced with challenges related to operating modern electronic devices | [employee comments goal] |
Summary |
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Sections 1-2: To be completed by the supervisor Section 3: To be completed by the employee |
1. Goals completed since last performance feedback |
2. Goals for next period |
3. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |