Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for a bill collector.
A Bill Collector is responsible for locating customers and informing them of unpaid or overdue accounts as well as negotiating repayment plans and maintaining electronic accounts and collection records.
The primary duties of this post are finding customers and businesses who have overdue bills, tracking down consumers who have an out of date address by using the Internet, post office, credit bureaus, etc., explaining the terms of sale or contract with the debtor when necessary, offering credit advice or referring a customer to a debt counselor when appropriate, learning the causes for the overdue bills which can assist with the negotiations, explaining the terms of sale or contract with the debtor when necessary, offering credit advice or referring customers to a debt counselor when appropriate.
Employee Performance Goals Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
|
Performance Goals for Next Period | |
Performance Goals | Employee Comments |
|---|---|
| ACCURACY: To always be keen when given any instructions to undertake. Give room to other people to look at the work and to remove any errors from it. | [employee comments goal] |
| ADMINISTRATIVE SKILLS: Learn to express views in a very clear, organized, and concise manner that people can understand. To be able to accept correction and to be open to scrutiny since I am in apposition of leadership. | [employee comments goal] |
| INTERPERSONAL SKILLS: Give constructive feedback to others and to take corrections positively Learn to be empathetic towards other people to understand what they are going through. | [employee comments goal] |
| DEPENDABILITY: Finish all the allocated tasks on time and submit them as per requirements Set workable personal goals that can be achieved within the set time | [employee comments goal] |
| ORIENTATION TO WORK: Find out how to exercise wise decision-making skills to be able to work on challenging tasks Make use of the learning materials or coaching lessons to become more efficient | [employee comments goal] |
| COMPETITIVENESS: Stop being afraid of trying and making mistakes but instead learn from the mistakes and change Embrace teamwork as a way of sharing ideas and learning from others | [employee comments goal] |
| HANDLING STRESS: Take a deep breath or pause whenever faced with a difficult situation in order to change one's way of thinking Stay calm under pressure and wait until one can make a difference or get involved | [employee comments goal] |
| TIME MANAGEMENT: Avoid being slowed down by attempting to do unrealistic amount work that should be delegated Meet all deadlines and make the best use of the available time | [employee comments goal] |
| CUSTOMER SERVICE: Exhibit flexibility and creativity in solving problems presented by customers Share resources and information readily and make sure customers feel that you are on their side | [employee comments goal] |
| TECHNOLOGY SAVVY: Learn to utilize modern electronic devices to share and store data Learn to ask for assistance when faced with challenges related to operating modern electronic devices | [employee comments goal] |
Summary |
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Sections 1-2: To be completed by the supervisor Section 3: To be completed by the employee |
1. Goals completed since last performance feedback |
2. Goals for next period |
3. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |