Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for a bill collector.

A Bill Collector is responsible for locating customers and informing them of unpaid or overdue accounts as well as negotiating repayment plans and maintaining electronic accounts and collection records.

The primary duties of this post are finding customers and businesses who have overdue bills, tracking down consumers who have an out of date address by using the Internet, post office, credit bureaus, etc., explaining the terms of sale or contract with the debtor when necessary, offering credit advice or referring a customer to a debt counselor when appropriate, learning the causes for the overdue bills which can assist with the negotiations, explaining the terms of sale or contract with the debtor when necessary, offering credit advice or referring customers to a debt counselor when appropriate.

Employee Performance Goals Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:


  1. Setting Goals: List specific goals in the space provided below each competency under "Performance Goals". Assign an appropriate timeline for each goal as well as numeric or financial terms to measure the goal.
  2. Employee Comments: The employee must comment next to each goal under "Employee Comments" with "Okay" for goals which he/she feels comfortable working with, and "Needs Clarification" for goals which he/she believes need to be discussed further. An employee who is comfortable with all the goals can sign the goals at this stage.
  3. Summary: Give a summary of the total time estimated for the employee to have achieved the goals. State action plans and specific milestones to track the goals. Any additional comments agreed between the employee and the supervisor should be noted here.
  4. Human Resources Review: Human resources personnel must confirm that the goals are specific, measurable, achievable, relevant, and time-bound. He/she must then sign the goals in the "Human Resource" section provided under "Signatures".
  5. Signatures: When discussion of the goals has been completed and consensus has been reached, sign the goals and let the employee sign too. Send the final copy to the human resources for inclusion in the employee's professional records.

Performance Goals for Next Period

Performance Goals

Employee Comments


To always be keen when given any instructions to undertake.

Give room to other people to look at the work and to remove any errors from it.

[employee comments goal]

Learn to express views in a very clear, organized, and concise manner that people can understand.

To be able to accept correction and to be open to scrutiny since I am in apposition of leadership.

[employee comments goal]

Give constructive feedback to others and to take corrections positively

Learn to be empathetic towards other people to understand what they are going through.

[employee comments goal]

Finish all the allocated tasks on time and submit them as per requirements

Set workable personal goals that can be achieved within the set time

[employee comments goal]

Find out how to exercise wise decision-making skills to be able to work on challenging tasks

Make use of the learning materials or coaching lessons to become more efficient

[employee comments goal]

Stop being afraid of trying and making mistakes but instead learn from the mistakes and change

Embrace teamwork as a way of sharing ideas and learning from others

[employee comments goal]

Take a deep breath or pause whenever faced with a difficult situation in order to change one's way of thinking

Stay calm under pressure and wait until one can make a difference or get involved

[employee comments goal]

Avoid being slowed down by attempting to do unrealistic amount work that should be delegated

Meet all deadlines and make the best use of the available time

[employee comments goal]

Exhibit flexibility and creativity in solving problems presented by customers

Share resources and information readily and make sure customers feel that you are on their side

[employee comments goal]

Learn to utilize modern electronic devices to share and store data

Learn to ask for assistance when faced with challenges related to operating modern electronic devices

[employee comments goal]


Sections 1-2: To be completed by the supervisor

Section 3: To be completed by the employee

1. Goals completed since last performance feedback

2. Goals for next period

3. Employee comments


I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:

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