Find out the top 10 core skills you need to master as an operations servicing specialist and what hard skills you need to know to succeed in this job.
An Operations Servicing Specialist is accountable for providing administrative support along with clerical tasks that aid the daily business operations of an organization.
The responsibilities for this position include keeping the business running smoothly, resolving customer issues, filling orders and inspecting merchandise, preparing sales reports, ordering supplies, ensuring maintenance projects are completed on time, providing upper management with insights that increase productivity, training employees, performing bookkeeping duties, ensuring day to day activities are run well, confirming company policies and regulations are observed and not overlooked in any process, reporting the daily progress to the management, staying up to date with the current change.
Core Skills Required to be an Operations Servicing Specialist
Core skills describe a set of non-technical abilities, knowledge, and understanding that form the basis for successful participation in the workplace. Core skills enable employees to efficiently and professionally navigate the world of work and interact with others, as well as adapt and think critically to solve problems.
Core skills are often tagged onto job descriptions to find or attract employees with specific essential core values that enable the company to remain competitive, build relationships, and improve productivity.
An operations servicing specialist should master the following 10 core skills to fulfill her job properly.
Customer Oriented:
Customer Oriented is a skill that focuses primarily on the client as the King offering quality services that meet the customer's expectations with an aim to inspire people rather than just try to sell their product.
An Operations Servicing Specialist needs to be customer oriented to boost the image of their company, stand out from the rest of the people and devise innovations of tomorrow that focus its sights on a new target ? satisfying the customer expectations.
Administrative Skills:
Administrative Skills are all the services related to the running of a business or keeping an office organized while supporting the efforts of the management team.
An Operations Servicing Specialist must develop these skills and emphasize the administrative skills to ensure high-level responsibilities that range from planning large scale events to creating presentations and analyzing financial data are handled carefully and efficiently.
Giving Feedback:
Giving Feedback is one of the most powerful tools to develop employees and improve performance through honest feedback of the work done best and areas that need improvement.
An Operations Servicing Specialist should be skilled in giving out both praise and criticism in a wise way to occasionally show workers where they need to improve and providing them with an observer's insight into the progress of their performance.
Participative Management:
Participative Management is also known as employee involvement is the participation of all stakeholders at all levels of the organization in the investigation of problems, development of strategies and implementation of solutions.
An Operations Servicing Specialist should include the participative management in the enterprise to create open and honest communication, freedom and transparency solicit survey feedback and form self-managed teams that are easy to work with.
Physical Abilities:
Physical Abilities is the ability of one's strengths and limitations that are also known as the individual resources to perform well at the tasks given.
An Operations Servicing Specialist must understand that his employees are very different types of people who vary in what they can or cannot do and treat each one with respect while supporting them to become the best in what they do.
Empathy:
Empathy is the understanding of another person's condition from their perspective by placing yourself in their shoes and feeling what they are feeling.
An Operations Servicing Specialist ought to practice empathy with his staff by learning to be a good listener and understanding what his employees are going through and choosing to feel it with them through the use of imagination and accommodate them.
Practical Thinking:
Practical Thinking is the skill to think creatively about projects or work that requires your full attention to be completed and to bring great results.
An Operations Servicing Specialist must ensure the decisions he makes are well sought after using professional characteristics for employees with high-level responsibilities to feel included and to allow growth for everyone in a constantly changing world that requires creativity.
Self-Discipline and Sense of Duty:
Self-Discipline and Sense of Duty is an active effort which helps in developing set ways for your thoughts, actions, and habits empowering your to stick to your decisions.
An Operations Servicing Specialist needs to learn the secret of fostering the development of self-discipline amongst the employees by clearly defining the expectations, staying in sync with the work related events and propagate result yielding ideas that employees suggest.
Quality of Work:
The quality of Work is the value of work or products produced by the employees as well as the work environment they are provided with.
An Operations Servicing Specialist needs creativity in assisting all teams in identifying characteristics that will result in a quality product and lead to greater efficiency and increased productivity by following the four critical outcomes of employee retention, customer satisfaction, profitability, and productivity.
Writing Reports and Proposals:
Writing Reports and Proposals is the ability to record business reports and plans for the company or project following the policies and procedures of the company.
An Operations Servicing Specialist should, therefore, emphasize the need and accuracy of these reports and plans to ensure they are delivered promptly, and the details within are accurate adhering to the company's policies and regulations without compromise.
Hard Skills Required to be an Operations Servicing Specialist
Hard skills are job-specific skill sets, or expertise, that are teachable and whose presence can be tested through exams. While core skills are more difficult to quantify and less tangible, hard skills are quantifiable and more defined.
Hard skills are usually listed on an applicant's resume to help recruiters know the applicant's qualifications for the applied position. A recruiter, therefore, needs to review the applicant's resume and education to find out if he/she has the knowledge necessary to get the job done.
An operations servicing specialist should have a good command of the following hard skills to succeed in her job.