Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for an office operations associate.

An Office Operations Associate is responsible for assisting the operations manager in completing clerical and administrative tasks related to the functionality of the organization.

Specific duties for this post include placing supply and inventory orders, ensuring all the orders are accurate ad precise, ensuring goods are delivered in perfect condition, sourcing and screening candidates for a new position, assisting in the new hire onboarding process in the company, answering any questions the new hire may have, assisting in creating employee schedules, helping the operations manager implement the business standards of procedure, ensuring compliance with the company's standards, policies, rules, and regulations.

Employee Performance Goals Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:


  1. Setting Goals: List specific goals in the space provided below each competency under "Performance Goals". Assign an appropriate timeline for each goal as well as numeric or financial terms to measure the goal.
  2. Employee Comments: The employee must comment next to each goal under "Employee Comments" with "Okay" for goals which he/she feels comfortable working with, and "Needs Clarification" for goals which he/she believes need to be discussed further. An employee who is comfortable with all the goals can sign the goals at this stage.
  3. Summary: Give a summary of the total time estimated for the employee to have achieved the goals. State action plans and specific milestones to track the goals. Any additional comments agreed between the employee and the supervisor should be noted here.
  4. Human Resources Review: Human resources personnel must confirm that the goals are specific, measurable, achievable, relevant, and time-bound. He/she must then sign the goals in the "Human Resource" section provided under "Signatures".
  5. Signatures: When discussion of the goals has been completed and consensus has been reached, sign the goals and let the employee sign too. Send the final copy to the human resources for inclusion in the employee's professional records.

Performance Goals for Next Period

Performance Goals

Employee Comments


Be committed to providing excellent customer service beyond what is expected to keep the clients satisfied.

Provide after-sales service to the clients after the conclusion of a sale.

[employee comments goal]

Care about other colleagues by asking questions and genuinely offering to help them

Love and care for other employees without considering other irrelevant factors that don't influence the qualities of that person

[employee comments goal]

Identify the skills of each employee and assign duties based on his/her skill set

Foster an environment where employees can get to know each other and understand others' strengths, weaknesses and communication styles

[employee comments goal]

Remain committed to complete projects even when they are challenging

Respect the company's decisions and policies working towards them not against them

[employee comments goal]

Take a deep breath whenever there is urge to second guess, have a negative self-talk or over-think

Go to talks given by experts in one's field, attend industry meet-ups and take an online class in order to brush up or boost one's skills

[employee comments goal]

Learn to identify gaps in any information provided and look for logical sequence in the information

Work hard on the assigned task or project and go that extra mile to include more detail to the final product

[employee comments goal]

Track how much time one spends on each task in order to identify tasks that take more time that needed

Put consistent effort into accomplishing own goals and try as much as possible to prevent own output from slipping

[employee comments goal]

Use technology to automate important aspects of a project such as a project's status reporting in order to increase productivity

Allocate tasks to resources in a balanced and fair manner in order to ensure maximum utilization

[employee comments goal]

Set enough time for all the essential tasks and give more priority to essential tasks when scheduling

Spend more time engaging in activities and thoughts that yield most results

[employee comments goal]

Seek for assistance when faced with challenges when analyzing complex and large volumes of data

Employ technical tools to understand trends when analyzing complex and large volumes of data

[employee comments goal]


Sections 1-2: To be completed by the supervisor

Section 3: To be completed by the employee

1. Goals completed since last performance feedback

2. Goals for next period

3. Employee comments


I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:

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