Use this step by step explanation to craft a good employee performance feedback review for an office operations associate. Find the right words with quality phrases.
An Office Operations Associate is responsible for assisting the operations manager in completing clerical and administrative tasks related to the functionality of the organization.
Specific duties for this post include placing supply and inventory orders, ensuring all the orders are accurate ad precise, ensuring goods are delivered in perfect condition, sourcing and screening candidates for a new position, assisting in the new hire onboarding process in the company, answering any questions the new hire may have, assisting in creating employee schedules, helping the operations manager implement the business standards of procedure, ensuring compliance with the company's standards, policies, rules, and regulations.
Employee Performance Review Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
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Rating Meaning | |
| The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies. | 1 |
| Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results. | 2 |
| The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work. | 3 |
Supervisor's Feedback | ||
Skill | Comments | Rating |
|---|---|---|
| CUSTOMER ORIENTED: Customer Oriented is a skill that focuses primarily on the client as the King offering quality services that meet the customer's expectations with an aim to inspire people rather than just try to sell their product. | Builds rapport with clients easily which makes it easy to interact with them and offer great service. Have strong listening skills that help in understanding the needs of customers. | 2 |
| INSPIRING OTHERS: Inspiring is encouraging one to be their best in contributing to the vision of an organization where they are placed and entrusted to work. | Sets realistic goals and develops a clear plan to accomplish them in order to avoid issues or confusion in future Expands one's horizons further than before while thinking about the impact one's actions will have on those around | 2 |
| MANAGING AT TEAM: Managing is the administration of an organization which includes activities of setting the strategy of an organization and coordinating the efforts of the employees to accomplish its objectives. | Manages and resolves disputes or conflicts in a constructive manner; encourages creative tension and differences of points of view Develops networks across boundaries in order to build strategic business relationships and achieve common goals | 2 |
| PERSONAL GROWTH: Personal Growth is the improvement of one's awareness, identity, developing talents and potential to facilitate the growth of oneself and the position they handle at the workplace. | Displays excellent management skills in how to manage time and resources Takes work very seriously and gives no excuse to be absent | 2 |
| SELF CONFIDENCE: Self Confidence is the ability to know who you are and what you are capable of doing which shows in your behavior, your body language, how you speak, etc. | Goes above and beyond; suggests new ideas, clients or products in order to make projects easier or more streamlined Always has a positive attitude and tries as much as possible to cut the negative self-talk | 2 |
| MANAGING DETAILS: Managing Details is the skill of paying close attention to details of every element of your job performance to ensure nothing is overlooked. | Does not let other employees waste own time with gossip; sets boundaries at work in order to complete the assigned work correctly and on time Applies discipline to work activities or assigned tasks and actively looks for ways to enhance the quality of the products and services | 2 |
| QUANTITY OF WORK: The quantity of Work is the amount of work accomplished by an employee against the expectations set by the employer. | Produces more than expected in all assigned areas regardless of how high the output or production goals are set Works around productive colleagues who enjoy getting things done and avoids those who seek distraction or are not actively working | 3 |
| RESOURCE USE: Resource Use is the ability to utilize the office supplies effectively while avoiding any wastage and ensuring everything is used correctly. | Involves resources in project planning and project delivery processes and encourages open discussions about possible risks to the project at hand Anticipates potential problems and gathers resources necessary to fix them should they occur | 2 |
| SCHEDULING: Scheduling is creating daily workflow charts that the employees are supposed to follow when working and submitting their projects. | Focuses on identifying more important tasks first and balances both quality and quantity Constantly updates the list of activities and makes efforts to track most project schedules | 2 |
| ANALYTICAL SKILLS: Analytical Skills is the ability to collect and analyze information, solve problems and make decisions according to the policies and regulations of the business. | Makes enough effort to search for the best sources of information Understands a good number of data collection techniques and makes an effort to collect the right information | 2 |
Self Evaluation | |
Self Evaluation Question | Employee Comments |
|---|---|
| CUSTOMER ORIENTED: Do you keep customers informed proactively whether formally or informally to ensure they are knowledgeable about the company? Which biggest challenge have you encountered in customer service and how did you deal with it? | [employee comments] |
| INSPIRING OTHERS: People observe what you do more than they listen to how you speak. How do you ensure that your actions inspire others at work? Describe a time when you felt you were able to inspire other employees in a big way. What did you do? | [employee comments] |
| MANAGING AT TEAM: Think about a time when you were given a management role. How did people respond to your management efforts? Is there a time when you have praised an employee in public? How did you go about it? | [employee comments] |
| PERSONAL GROWTH: Do you consider the requirements carefully before handling any task? Are you available to attend training and coaching workshops and do you benefit from them? | [employee comments] |
| SELF CONFIDENCE: Is there a time you interjected a different side of an issue or a different point of view? How did you go about it? What is one thing you do that makes you like yourself and your work? | [employee comments] |
| MANAGING DETAILS: How do you manage distractions at work? Describe a time when a project or task you were working on faced a major distraction How do you organize your tasks to know which one comes first and what follows next? What tools, if any, have you used? | [employee comments] |
| QUANTITY OF WORK: Describe a time when you have had to adjust your working pattern in order to be more productive. How did this affect the quantity of work you produced? What do you think can be done differently to improve the overall productivity of your company? | [employee comments] |
| RESOURCE USE: How do you make sure that your team members have all the skills needed to accomplish a certain task? How have you ensured a fair and balanced resource allocation when planning your projects or tasks? | [employee comments] |
| SCHEDULING: Have you ever failed to add contingency time when scheduling and how did you correct the mistake? How often do you create a routine to get repetitive tasks done more efficiently? | [employee comments] |
| ANALYTICAL SKILLS: Can you recall any problem you solved that required analyzing complex and large volumes of data? How often do you encourage others to use appropriate oral and written communication skills when sharing an analysis? | [employee comments] |
Summary |
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Sections 1-4: To be completed by the supervisor Section 5: To be completed by the employee |
1. Exceeds Job Related Expectations |
2. Areas to improve |
3. Goals completed since last performance feedback |
4. Goals for next period |
5. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |