Outstanding Employee Performance Feedback: Management Information Systems Director

Talks with a friendly and pleasant voice with customers over the phone.

Excellently handles clients and does not get any complaints against him/her.

Listens actively and keenly to the other negotiation parties to understand their perspective.

Strives to come up with a win-win solution that will benefit all parties.

Uses arrows, labels, and notes to explain desktop screenshots and creates quick screen capture videos in order to explain something virtually

Hires people who are capable of working independently and who are up for the challenge in order to achieve the best results

Demonstrates high initiative and energy in pursuing the set goals as well as motivating others

Sets goals that are accompanied by well-designed action plans that everyone can use

Plans ahead, but always has an alternative option in case things go wrong or unexpected

Not frightened to improvise. Can comfortably move into action without a plan and plan on-the-go

Identifies and shares with other employees short-term strategies to overcome problems or take advantage of opportunities

Integrates complex and diverse data to create concepts that are entirely new but helpful to the company

Sets challenging yet attainable goals for team members, in order to motivate them, and rewards individuals who have successfully met their goals

Visualizes own goals as already accomplished in order to improve performance, feel motivated and to actually accomplish them

Achieves accuracy and thoroughness when accomplishing a task and takes the time to understand all the areas involved

Takes note of important details and writes them down in order to make sure that they are not forgotten or lost

Is able to control all the project's activities and its progress in a result-oriented manner

Is able to understand and work within the available organization and team structures

Excels at being prepared for meetings by providing all participants with an agenda way before the scheduled day of the meeting

Assigns clear roles to all participants and is known for holding focused and productive meetings

Have you ever anticipated an adverse reaction from a customer? Which measures did you take?

Which biggest challenge have you encountered in customer service and how did you deal with it?

Have you ever been involved in any negotiation process? What did you learn from it?

Have the results of any negotiation process gone against your expectations?

What are some of the skills you look for when hiring employees to work remotely?

Is there a time when your system shut down such that you could not communicate with your remote workers? What did you do?

Do you consult the rest of the management before you make decisions?

Do you delight in developing others? capability and making them better?

What is the biggest change you have dealt with and how did you cope with it?

When have you been forced to attend to an emergency in an unusual way and what was the outcome?

Can you describe a time you were able to identify underlying or key issues in a complex situation? How did you go about it?

Give an example of a problem you solved when important facts were unavailable. What was the outcome? How was this problem affecting other employees?

How have you kept yourself motivated to accomplish your goals? How have you helped others achieve their goals?

Describe a time when you have failed to meet your goals because you had not set them clearly. What did you do?

Describe a project that demanded accuracy from you. How did you go about it and what are some of the challenges you faced?

Describe a time when you have had to multitask. How did you organize your tasks to make sure that you didn't miss any of them?

What methods have you used to find out where a project has been, where it is currently, and where it is going?

What is the greatest challenge you faced on your last project? How did you overcome it? What lesson did you learn?

Can you think of a time where you invited unnecessary participants? How did you correct the situation?

What efforts are you making to ensure all meetings have a clear agenda?