Outstanding Employee Performance Feedback: IT Network and Telecommunications Architect

Talks with a friendly and pleasant voice with customers over the phone.

Knows how to listen to customers attentively to extract the important details required to assist them effectively.

Always thinks before talking hence minimizes saying something that might be hurtful or stupid.

Exudes great confidence and composure when articulating issues and is not afraid to be corrected.

Engages the other party in a nice way that builds rapport and makes the other person relaxed and comfortable.

Shows great confidence and composure while negotiating with other people on issues.

Vocalizes own strengths, successes, and previous experiences, when having a meeting with other business associates and professionals in order to impress and make new connections

Brings a cell phone or a small contacts book when attending events or meetings in order to exchange contact information with potential business partners

Strives to achieve personal goals that others may be eluding

Challenges the team to the core enhancing their skills to make sound decisions

Foregoes personal opportunities to keep work commitments flowing successfully in the company

Focuses on what can be done rather than on what can't be done

Successfully finds new effective ways to perform difficult tasks that nobody wants to handle

Requires only a little guidance to work on a new responsibility

Lets go of the need to be perfect and frees oneself to take risks and new responsibilities

Listens more and speaks less in order to learn and grow

Applies existing concepts to identify similarities, gaps, differences, and trends while analyzing new situations

Considers how present policies, methods, and processes might be affected by future trends and developments

Demonstrates awareness about the customer experience offered by the product

Demonstrates in-depth knowledge on how to use a product together with another

Have you ever anticipated an adverse reaction from a customer? Which measures did you take?

Which biggest challenge have you encountered in customer service and how did you deal with it?

How well can you rate your verbal skills and what are you doing to improve?

Have you ever tried to copy somebody else's way of talking and how did it turn out?

How well can you rate your negotiation skills? Explain your answer.

Have you ever backed out of negotiation process and what was the outcome?

How do you make sure to keep in touch with a new contact after the first meeting?

Is there a time when you have lost a great client due to poor networking techniques? What happened? What have you done to improve your networking skills?

Do you have personal goals set before you can set the employee's goals?

Does the management count on you to deliver profitability in the business?

Do you show up daily for work or you give excuses to be absent?

Do you agree with your supervisors view on areas you need to change?

Are you willing to help out in tasks that require manual strength

Do you communicate effectively to ensure adequate use of equipment or machines?

When is the last time you asked for assistance on a certain project from a colleague? What was the project?

Have you had times when others questioned your ability to handle a certain task? How have you handled such situations?

Describe a problem you were solving where you had to work with a concept that was abstract rather that tangible and concrete. What was the outcome?

Is there a time when you had to analyze information and make a recommendation? How did you go about that?

What are you doing to enhance your understanding of industry trends, terminologies, and concepts surrounding a product?

What are you doing to improve your ability to fix problems associated with a product?