Use this step by step explanation to craft a good employee performance feedback review for a systems specialist. Find the right words with quality phrases.
A systems specialist provides technical guidance to departmental staff regarding computer systems. He/she installs, analyzes, and solves problems related to computer software and hardware as well as integrating and adapting the existing computer software to the needs of the department.
Other specific responsibilities include developing internet and intranet web sites as well as creating procedures and standards for running the systems. He/she participates in the planning of training for new employees regarding the company's computer systems. In addition, he/she develops procedures for troubleshooting systems and lastly, they advise the management on the best systems to purchase that could be beneficial to their strategic objectives.
Employee Performance Review Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
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Rating Meaning | |
| The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies. | 1 |
| Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results. | 2 |
| The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work. | 3 |
Supervisor's Feedback | ||
Skill | Comments | Rating |
|---|---|---|
| CUSTOMER ORIENTED: Customer Oriented is a skill that focuses primarily on the client as the King offering quality services that meet the customer's expectations with an aim to inspire people rather than just try to sell their product. | Talks with a friendly and pleasant voice with customers over the phone. Maintains a strong, loyal customer base and many repeat clients as a result. | 3 |
| VERBAL COMMUNICATION: Verbal Communication is the use of tones and language to relay a message; it aids as a vehicle for expressing ideas, concepts and it, is critical to the daily running of the business. | Seeks for clarifications on issues that are not well understood Always attentive when the other people are putting their points across. | 3 |
| JUDGMENT SKILLS: Judgment is the ability to make a decision or form an opinion wisely especially in matters affecting action, good sense and discretion. | Objectively assesses the facts, in sensitive situations, in order to arrive at a balanced and fair judgment Facilitates a brainstorming session in order to generate possible names for a new product in the company | 3 |
| ETHICAL BEHAVIOR: Ethical Behavior is acting in policies that are consistent with what the society and individuals typically think are good morals or values. | Apparently, communicates the standards and expectations regarding ethical behavior in the workplace Educates the employees to keep them acutely aware of the company standards, expectations, and values regarding fairness, honesty, and integrity | 2 |
| PHYSICAL ABILITIES: Physical Abilities is the ability of one's strengths and limitations that are also known as the individual resources to perform well at the tasks given. | Excellent in understanding the company's systems and processes that are put in place Ability to understand and comprehend technology based programs used in the execution of tasks | 3 |
| SELF CONFIDENCE: Self Confidence is the ability to know who you are and what you are capable of doing which shows in your behavior, your body language, how you speak, etc. | Asks for feedback in order to get a better sense of one's performance instead of anxiously wondering what one is doing wrong Seeks out challenges and celebrates each achievement even when one's efforts yield small victories | 3 |
| CONCEPTUAL THINKING: Conceptual Thinking is the ability to recognize a situation or problem by identifying patterns or connections while addressing the underlying issues. | Identifies and shares with other employees short-term strategies to overcome problems or take advantage of opportunities Integrates complex and diverse data to create concepts that are entirely new but helpful to the company | 2 |
| MEETING MANAGEMENT: Meeting Management is the skill to know and understands the reason why an official meeting should be held and who should attend. | Allows for some few minutes before starting a meeting to ensure most participants have arrived Demonstrates willingness to learn more meeting management skills to improve future meetings | 2 |
| RESEARCH: Research is the ability to stay updated on the latest trends in different fields as per your concern or the concern of your company or business. | Employs innovative and imaginative thinking when looking for new ways to approach problems Excels at using mathematical techniques to manipulate data such as statistical tests and graphical experimental results | 3 |
| PRODUCT KNOWLEDGE: Product Knowledge is an essential sales skill to understand the features of your product allowing you to present the benefits compellingly and accurately to the customer. | Demonstrates awareness about the customer experience offered by the product Fully understands all product specifications and the meaning of all related terminology | 3 |
Self Evaluation | |
Self Evaluation Question | Employee Comments |
|---|---|
| CUSTOMER ORIENTED: Do you keep customers informed proactively whether formally or informally to ensure they are knowledgeable about the company? How would you describe your relationship with clients? What impact has it had on your performance? | [employee comments] |
| VERBAL COMMUNICATION: Have you ever spoken before first thinking over it and it ended up hurting someone? How was the experience? How do you aim to improve your verbal communication skills to be the best in it? | [employee comments] |
| JUDGMENT SKILLS: Can you think of a context or situation where you needed to demonstrate judgment? How was the situation resolved? Do you usually analyze information better alone or with a group? Why? When do you seek assistance from other employees? | [employee comments] |
| ETHICAL BEHAVIOR: Have you acquired a relationship of trust with other co-workers and management? Have you fostered an atmosphere of fair treatment in the workplace? | [employee comments] |
| PHYSICAL ABILITIES: Are you willing to help out in tasks that require manual strength Are you physically fit to take on tasks that require human strength? | [employee comments] |
| SELF CONFIDENCE: Can you describe a time you thought you were going to fail in a task? What did you do to succeed? Is there a time you had to lead other employees in a certain direction, but you had some doubts? What did you do? | [employee comments] |
| CONCEPTUAL THINKING: Describe a time when you identified customer's needs on a particular project. What resources did you call on to help? Can you describe a time when you anticipated the future and made changes to current responsibilities and operations in order to meet future needs? | [employee comments] |
| MEETING MANAGEMENT: Were there any times you failed to assign roles to participants in a meeting? How did you correct the situation? What efforts are you making to follow up on meetings and document all the assigned tasks? | [employee comments] |
| RESEARCH: How often do you use mathematical techniques such as statistical tests to manipulate data? How often do you employ logic and reason when determining the merits of an argument? | [employee comments] |
| PRODUCT KNOWLEDGE: What efforts are you making to understand how a product compares to rival products? What efforts are you making to know the customer experience offered by a product? | [employee comments] |
Summary |
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Sections 1-4: To be completed by the supervisor Section 5: To be completed by the employee |
1. Exceeds Job Related Expectations |
2. Areas to improve |
3. Goals completed since last performance feedback |
4. Goals for next period |
5. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |