Poor Employee Performance Feedback: Systems Specialist

Fails to utilize cross-selling opportunities and does not know how to overcome initial objections.

Handles one on one contact with customers poorly and usually prefers dealing with them on the phone.

Emphasizes on the key vital points of a topic to ensure that the message is well understood by others.

Shows great skill when using tonal variations in speech and tries to balance it.

Does not monitor or review the results of a solution after implementing it thus sometimes encounters unforeseen new problems

Does not create time to exercise, read or meditate thus sometimes lacks the strength to remain functional during a decision-making process

Continues to dishonor the authority even with several given warnings

Unconcerned of how unfair treatment often affects the coworkers in belittling them

Has great knowledge of the technology and knows how to implement it efficiently

Always willing to jump in and learn something new to help make work easier

Seeks out positive colleagues and mentors when feeling down and avoids naysayers and jealous types who want to see one fail

Looks for online courses and attends seminars in order to grow capabilities to counteract any feelings of inadequacy

Does not use knowledge of theories and frameworks to look at the current situation or help the company achieve an objective

Does not know how to group related information into patterns to recognize trends thus, does not identify missing pieces of information easily

Does not set clear agendas for most meetings and ends up having unproductive meetings

Hardly issues participants with a list of topics to be discussed in advance

Demonstrates little understanding on how to use data reduction and synthesis methods to understand the patterns in data

Uses unreliable data collection methods when researching and does not understand the difference between quantitative and qualitative research methods

Demonstrates little outstanding understanding on how a product compares to rival products

Demonstrates little knowledge on how to use a product together with another

Explain a situation where you went an extra mile to serve a customer. What did you do?

Is there a time you understood a customer's circumstances quickly? What did you do?

Have you ever tried to think about what you would say from another person's perspective?

How do you respond to feedback and criticism and do you encourage people to give you feedback and citric your speech?

Can you think of a context or situation where you needed to demonstrate judgment? How was the situation resolved?

In your opinion, what factors should one consider when comparing the pros and cons of two potential vendors for processing payroll?

Do you keep your word at all time or do you fail to be honest?

Are you most likely to bend the truth to protect yourself?

Are you well equipped for the tasks you applied for?

Do you have any health complications that the management should know about?

Is there a time you took on a task or project you considered out of your comfort zone? How did you feel?

Is there a time you had to lead other employees in a certain direction, but you had some doubts? What did you do?

Describe a time when you identified customer's needs on a particular project. What resources did you call on to help?

Can you describe a time when you anticipated the future and made changes to current responsibilities and operations in order to meet future needs?

What efforts are you making to gain more knowledge about effective meeting management skills?

What efforts are you making to ensure all meetings have a clear agenda?

What are you doing to improve your understanding of how to use data reduction and synthesis methods?

What efforts are you making to improve your critical thinking skills when examining the validity and truth of arguments?

What efforts are you making to improve your understanding of different product specifications?

How often do you adhere to procedures and policies that guide products and services?