Good Employee Performance Feedback: Systems Specialist

Handles complaints and difficult situations with customers with much ease.

Great at following up with clients and makes sure they are updated on matters relating to their transactions.

Knows audience well enough and uses the correct language and terms that will suit them perfectly.

Never beats around the bush but instead goes straight to the point.

Analyzes data from different focus groups in order to help select proper packaging for a new product in the company

Explains one's own decision to those affected or involved and follows up to ensure effective and proper implementation

Always ascertains that all the staff are treated fairly without favoritism

Has obtained training that specifically focuses on practicing ethical behavior at the workplace

Performs complicated tasks that require lots of lifting and moving with ease

Ability to understand and comprehend technology based programs used in the execution of tasks

Seeks out positive colleagues and mentors when feeling down and avoids naysayers and jealous types who want to see one fail

Smiles in order to relieve stress, feel more relaxed and appear composed to others when talking to a group of colleagues

Uses advanced methods and techniques to identify the intricacies of a situation and how they may impact the outcome

Goes beyond past experiences and finds new ways of looking at issues to draw out new insight from complex and diverse information

Encourages use of creative approaches of holding meetings and shows willingness to leave room for creativity

Makes effort to follow up on a meeting and documents most of the responsibilities and tasks assigned

Looks for alternatives to accepted or common methods and solutions

Uses insight gained from reflection and feedback to improve future research methods

Understands how to fix the most basic problems associated with a product

Makes enough effort to understand how a product compares to rival products

Explain a situation where you went an extra mile to serve a customer. What did you do?

Which biggest challenge have you encountered in customer service and how did you deal with it?

Have you ever spoken before first thinking over it and it ended up hurting someone? How was the experience?

Do you give people ample time to talk before you state your point or views?

Can you give two examples of situations where you have used logic and good judgment in solving a problem? How did you go about it?

Do you usually analyze information better alone or with a group? Why? When do you seek assistance from other employees?

Have you acquired a relationship of trust with other co-workers and management?

Are you most likely to bend the truth to protect yourself?

Do you help others to come up with workable goals for complicated tasks?

Are you keen to check every detail at the start and close of every day?

Can you describe a time you thought you were going to fail in a task? What did you do to succeed?

Are there employees you consider more successful than you? How often do you have contact with them?

Describe the most complex task you have ever accomplished. What information did you use when handling this task?

Give an example of a problem you solved when important facts were unavailable. What was the outcome? How was this problem affecting other employees?

Have you ever failed to give participants the topic to be discussed beforehand? How did you correct the mistake?

What are you doing to ensure participants remain focused throughout a meeting?

What are you doing to improve your understanding of how to use data reduction and synthesis methods?

What are you doing to improve your ability to point out, define, and analyze existing problems?

Can you think of a situation where you demonstrated your ability to fix problems associated with a product?

What are you doing to improve your ability to fix problems associated with a product?