Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for a communications center specialist.
A communications center specialist is responsible for receiving, examining, and prioritizing emergency or non-emergency calls and deploys the relevant authorities to manage different situations. He/she retrieves and disseminates information gathered from multiple phone calls and evaluates the incoming calls including fire, medical, security calls, to gauge the best response for each of the incidents.
Other duties include finding more information concerning the reported event as well as to provide the police and other response officials with the necessary info to rescue the situation while ensuring their safety. The specialist offers the most appropriate intervention for distraught callers until they get help. Lastly, they enter the information gathered in the center's computerized system as well as processing, analyzing, and disseminating it.
Employee Performance Goals Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
|
Performance Goals for Next Period | |
Performance Goals | Employee Comments |
|---|---|
| SAFETY AT WORK: Get the building inspected from time to time in order to find areas that need repair or improvement Make sure that employees understand what needs to happen in case of a crisis whether by a natural disaster or violent person | [employee comments goal] |
| DELEGATION: Match the requirements of the task to the ability of the employee and make sure that they are capable of doing the job Point the person to the resources he/she may need or people they may need to coordinate with in order to complete the task | [employee comments goal] |
| PLANNING AND SCHEDULING: Utilize calendars, charts, to-do lists effectively with priorities, and a workable follow-up plan on each project Write down all your goals prior to the commencement of any project | [employee comments goal] |
| ENTHUSIASM: Learn to think outside the box in order to find new ways that can help handle situations differently Dedicate time to make things happen, be the leader and other employees' source of inspiration | [employee comments goal] |
| SELF CONFIDENCE: Try an affirmation such as "I live authentically" or "My opinion matters" in order to avoid backing down during a conversation Think about what causes the imperfections and acknowledge the fact that these are the things that make one special and more relatable to others | [employee comments goal] |
| EVALUATING OTHERS: Learn to ask people about their work when one doesn't understand some of its aspects in order to give the right feedback Share with people how one will assess performance so that they don't get surprised at the end of the review period | [employee comments goal] |
| PERSONAL DRIVE: Help employees and team members meet their goals and suggest ways to make them more valuable to the company Learn how to control and respond to one's own emotions in order to avoid causing conflicts in the workplace | [employee comments goal] |
| ORGANIZATIONAL SKILLS: Avoid multitasking at all costs; work on one task, complete that task and move on to the next Try and understand things that work best for oneself in order to feel happy and motivated to accomplish them | [employee comments goal] |
| QUALITY OF WORK: Set clearly defined and achievable goals in order to stay motivated to accomplish them and meet quality standards Allow enough time for tasks or projects in order to avoid feeling overloaded and increasing chances of errors | [employee comments goal] |
| QUANTITY OF WORK: Track how much time one spends on each task in order to identify tasks that take more time that needed Pay attention to the needs of other employees or team members who are solely relying on own work to meet their deadlines | [employee comments goal] |
Summary |
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Sections 1-2: To be completed by the supervisor Section 3: To be completed by the employee |
1. Goals completed since last performance feedback |
2. Goals for next period |
3. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |