Use this step by step explanation to craft a good employee performance feedback review for a senior it assistant. Find the right words with quality phrases.
A senior IT assistant acts as the overall leader of all the technical support activities in a company regarding information technology. He/she must have strong leadership skills to enable him/her to lead other IT assistants in ensuring effective working of computer networks and systems.
Apart from offering technical support, other duties include overseeing the installation, operation, and maintenance of computer networks as well as coordinating the subordinate employees in addressing questions raised by clients. He/she also leads the others in researching and analysis of the needs and requirements of clients. Lastly, he/she develops mitigation plans and ensures that they are reinforced by the staff.
Employee Performance Review Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
|
Rating Meaning | |
| The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies. | 1 |
| Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results. | 2 |
| The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work. | 3 |
Supervisor's Feedback | ||
Skill | Comments | Rating |
|---|---|---|
| CUSTOMER ORIENTED: Customer Oriented is a skill that focuses primarily on the client as the King offering quality services that meet the customer's expectations with an aim to inspire people rather than just try to sell their product. | Understands the importance of customer satisfaction and does more than required to ensure customer retention. Excellently handles clients and does not get any complaints against him/her. | 3 |
| VERBAL COMMUNICATION: Verbal Communication is the use of tones and language to relay a message; it aids as a vehicle for expressing ideas, concepts and it, is critical to the daily running of the business. | Seeks for clarifications on issues that are not well understood Always attentive when the other people are putting their points across. | 3 |
| PROBLEM SOLVING: Problem Solving is the skill of defining a problem to determine its cause, identify it, prioritize and select alternative solutions to implement in solving the problems and reviving relationships. | Seeks to brainstorm on problems to try to find the right solutions. Communicates views and thoughts in a very distinct and understandable manner. | 3 |
| ETHICAL BEHAVIOR: Ethical Behavior is acting in policies that are consistent with what the society and individuals typically think are good morals or values. | Holds a solid reputation for being an equitable leader who treats everyone with respect Always a 100% trustworthy due to the level of honesty | 3 |
| PHYSICAL ABILITIES: Physical Abilities is the ability of one's strengths and limitations that are also known as the individual resources to perform well at the tasks given. | Performs complicated tasks that require lots of lifting and moving with ease Provided with many complicated tasks but manages to achieve each quickly | 3 |
| CONCEPTUAL THINKING: Conceptual Thinking is the ability to recognize a situation or problem by identifying patterns or connections while addressing the underlying issues. | Uses vivid diagrams, analogies, and other simple means of data presentation in order to help other colleagues understand complex new ideas Understands the impact of changing customers' needs to the future of the company | 2 |
| REALISTIC GOAL SETTING: Realistic Goal Setting is the skill to hone in the specific actions that we need to perform to accomplish everything we aspire to live. | Sets a timeline for each goal in order to make it more achievable, track own progress and stay accountable Develops contingency plans for the obstacles that one has anticipated and how and when each plan should be implemented | 2 |
| QUALITY OF WORK: The quality of Work is the value of work or products produced by the employees as well as the work environment they are provided with. | Gives team members quality goals that are challenging but attainable in order to improve their performance Listens to feedback from employees for insights into possible improvements to the existing approaches to quality work | 3 |
| MEETING MANAGEMENT: Meeting Management is the skill to know and understands the reason why an official meeting should be held and who should attend. | Invites only the most relevant participants in order to save time and resources Assigns clear roles to all participants and is known for holding focused and productive meetings | 3 |
| PRODUCT KNOWLEDGE: Product Knowledge is an essential sales skill to understand the features of your product allowing you to present the benefits compellingly and accurately to the customer. | Excels at explaining how to use a product to clients who have never used it before Demonstrates exceptional knowledge about elements that allow customers to extend or customize products | 3 |
Self Evaluation | |
Self Evaluation Question | Employee Comments |
|---|---|
| CUSTOMER ORIENTED: Explain a situation where you went an extra mile to serve a customer. What did you do? What do you understand by excellent customer service? Explain a time when you offered it. | [employee comments] |
| VERBAL COMMUNICATION: How well can you rate your verbal skills and what are you doing to improve? How do you respond to feedback and criticism and do you encourage people to give you feedback and citric your speech? | [employee comments] |
| PROBLEM SOLVING: How do you manage high-pressure situations that require fast and urgent attention? Do you involve other people when trying to solve any particular problem? | [employee comments] |
| ETHICAL BEHAVIOR: Can you be trusted with confidential information without leaking it out? Do you give honor where it's due or do you withhold it from those who have done well? | [employee comments] |
| PHYSICAL ABILITIES: Are you willing to help out in tasks that require manual strength What areas do you think you need to improve on? | [employee comments] |
| CONCEPTUAL THINKING: Describe a problem you were solving where you had to work with a concept that was abstract rather that tangible and concrete. What was the outcome? Is there a time when you had to analyze information and make a recommendation? How did you go about that? | [employee comments] |
| REALISTIC GOAL SETTING: Is there a time when you have faced challenges setting goals? What were the challenges and how did you overcome them? How do you prioritize your goals in order to make them more achievable? | [employee comments] |
| QUALITY OF WORK: What do you think your company should do to fix some of the most common quality-related issues? What courses, if any, have you taken to improve the quality of service you give to your customers? How has this benefited your company? | [employee comments] |
| MEETING MANAGEMENT: Have you ever failed to give participants the topic to be discussed beforehand? How did you correct the mistake? What efforts are you making to follow up on meetings and document all the assigned tasks? | [employee comments] |
| PRODUCT KNOWLEDGE: Were there any times where you were able to demonstrate how to use a product together with another? How often do you adhere to procedures and policies that guide products and services? | [employee comments] |
Summary |
|---|
Sections 1-4: To be completed by the supervisor Section 5: To be completed by the employee |
1. Exceeds Job Related Expectations |
2. Areas to improve |
3. Goals completed since last performance feedback |
4. Goals for next period |
5. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |