Find out the top 10 core skills you need to master as a senior it assistant and what hard skills you need to know to succeed in this job.
A senior IT assistant acts as the overall leader of all the technical support activities in a company regarding information technology. He/she must have strong leadership skills to enable him/her to lead other IT assistants in ensuring effective working of computer networks and systems.
Apart from offering technical support, other duties include overseeing the installation, operation, and maintenance of computer networks as well as coordinating the subordinate employees in addressing questions raised by clients. He/she also leads the others in researching and analysis of the needs and requirements of clients. Lastly, he/she develops mitigation plans and ensures that they are reinforced by the staff.
Core Skills Required to be a Senior IT Assistant
Core skills describe a set of non-technical abilities, knowledge, and understanding that form the basis for successful participation in the workplace. Core skills enable employees to efficiently and professionally navigate the world of work and interact with others, as well as adapt and think critically to solve problems.
Core skills are often tagged onto job descriptions to find or attract employees with specific essential core values that enable the company to remain competitive, build relationships, and improve productivity.
A senior it assistant should master the following 10 core skills to fulfill her job properly.
Customer Oriented:
Customer Oriented is a skill that focuses primarily on the client as the King offering quality services that meet the customer's expectations with an aim to inspire people rather than just try to sell their product.
A Senior IT Assistant needs to be customer oriented to boost the image of their company, stand out from the rest of the people and devise innovations of tomorrow that focus its sights on a new target ? satisfying the customer expectations.
Verbal Communication:
Verbal Communication is the use of tones and language to relay a message; it aids as a vehicle for expressing ideas, concepts and it, is critical to the daily running of the business.
A Senior IT Assistant portrays his/her image and that of the company by the way he/she communicates; strong verbal communication skills are vital for business development and forging lasting relationships with customers, suppliers, and colleagues.
Problem Solving:
Problem Solving is the skill of defining a problem to determine its cause, identify it, prioritize and select alternative solutions to implement in solving the problems and reviving relationships.
A Senior IT Assistant has a fundamental role in finding ways to address all types of problems through having a good method to use when approaching a problem without being ineffective, favoring or causing painful consequences.
Ethical Behavior:
Ethical Behavior is acting in policies that are consistent with what the society and individuals typically think are good morals or values.
A Senior IT Assistant should put emphasis on ethical behavior as best as he does to performance because it's as important as high morale and teamwork to all individuals who are committed to keeping the company values as well as speaking up when such costs are broken.
Physical Abilities:
Physical Abilities is the ability of one's strengths and limitations that are also known as the individual resources to perform well at the tasks given.
A Senior IT Assistant must understand that his employees are very different types of people who vary in what they can or cannot do and treat each one with respect while supporting them to become the best in what they do.
Conceptual Thinking:
Conceptual Thinking is the ability to recognize a situation or problem by identifying patterns or connections while addressing the underlying issues.
A Senior IT Assistant must be a conceptual thinker who has a keen understanding of why things have to be done the way they are; he has to think at an abstract level and apply his insights to the situation across all facets to compete in the diverse and growing economy.
Realistic Goal Setting:
Realistic Goal Setting is the skill to hone in the specific actions that we need to perform to accomplish everything we aspire to live.
A Senior IT Assistant should invest his time in planning and set both short and long-term goals that stretch and initiates the growth in every employee causing each to perform at his level best bringing in real benefit to their life and the business as well.
Quality of Work:
The quality of Work is the value of work or products produced by the employees as well as the work environment they are provided with.
A Senior IT Assistant needs creativity in assisting all teams in identifying characteristics that will result in a quality product and lead to greater efficiency and increased productivity by following the four critical outcomes of employee retention, customer satisfaction, profitability, and productivity.
Meeting Management:
Meeting Management is the skill to know and understands the reason why an official meeting should be held and who should attend.
A Senior IT Assistant must learn how to properly organize and conduct meetings to contribute to organizational effectiveness by determining situations that require a meeting, understanding types of meetings, planning the meeting, running the meeting to the close and managing people after the meeting.
Product Knowledge:
Product Knowledge is an essential sales skill to understand the features of your product allowing you to present the benefits compellingly and accurately to the customer.
A Senior IT Assistant should ensure the teams understand the company's goods or services and can quickly take a client through them, therefore, instilling faith, trust and respect in the customers which in turn creates a positive customer experience.
Hard Skills Required to be a Senior IT Assistant
Hard skills are job-specific skill sets, or expertise, that are teachable and whose presence can be tested through exams. While core skills are more difficult to quantify and less tangible, hard skills are quantifiable and more defined.
Hard skills are usually listed on an applicant's resume to help recruiters know the applicant's qualifications for the applied position. A recruiter, therefore, needs to review the applicant's resume and education to find out if he/she has the knowledge necessary to get the job done.
A senior it assistant should have a good command of the following hard skills to succeed in her job.