Find out the top 10 core skills you need to master as a computing services director and what hard skills you need to know to succeed in this job.
A computing services director is responsible for providing technical and administrative leadership in design, development, and implementation of computing services. He/she works as the overall resource for solutions to technical problems reported by program users.
Other duties include serving in company's committees that deal with matters related to computing services. Where necessary they provide their assistance to the organization in its long-term planning of computer-based activities. He/she also collaborates with departmental heads to ensure computing services are run appropriately. The director also participates in the development and implementation of policies concerning the utilization of computer services. Finally, he/she maintains a record of all the hardware and software within the computing network.
Core Skills Required to be a Computing Services Director
Core skills describe a set of non-technical abilities, knowledge, and understanding that form the basis for successful participation in the workplace. Core skills enable employees to efficiently and professionally navigate the world of work and interact with others, as well as adapt and think critically to solve problems.
Core skills are often tagged onto job descriptions to find or attract employees with specific essential core values that enable the company to remain competitive, build relationships, and improve productivity.
A computing services director should master the following 10 core skills to fulfill her job properly.
Customer Oriented:
Customer Oriented is a skill that focuses primarily on the client as the King offering quality services that meet the customer's expectations with an aim to inspire people rather than just try to sell their product.
A Computing Services Director needs to be customer oriented to boost the image of their company, stand out from the rest of the people and devise innovations of tomorrow that focus its sights on a new target ? satisfying the customer expectations.
Verbal Communication:
Verbal Communication is the use of tones and language to relay a message; it aids as a vehicle for expressing ideas, concepts and it, is critical to the daily running of the business.
A Computing Services Director portrays his/her image and that of the company by the way he/she communicates; strong verbal communication skills are vital for business development and forging lasting relationships with customers, suppliers, and colleagues.
Negotiation Skills:
Negotiation Skills are a deliberative process by which people settle their differences through an acceptable agreement to both parties to co-exist without argument and dispute in the workplace.
A Computing Services Director must learn to resolve any disputes that arise in the workplace using the principles of fairness, seeking mutual benefit and maintaining a cordial relationship that builds a success at the workplace.
Participative Management:
Participative Management is also known as employee involvement is the participation of all stakeholders at all levels of the organization in the investigation of problems, development of strategies and implementation of solutions.
A Computing Services Director should include the participative management in the enterprise to create open and honest communication, freedom and transparency solicit survey feedback and form self-managed teams that are easy to work with.
Physical Abilities:
Physical Abilities is the ability of one's strengths and limitations that are also known as the individual resources to perform well at the tasks given.
A Computing Services Director must understand that his employees are very different types of people who vary in what they can or cannot do and treat each one with respect while supporting them to become the best in what they do.
Conceptual Thinking:
Conceptual Thinking is the ability to recognize a situation or problem by identifying patterns or connections while addressing the underlying issues.
A Computing Services Director must be a conceptual thinker who has a keen understanding of why things have to be done the way they are; he has to think at an abstract level and apply his insights to the situation across all facets to compete in the diverse and growing economy.
Monitoring Others:
Monitoring others is tracking employee activities monitor the worker engagement with the workplace-related tasks.
A Computing Services Director should always monitor his workers to measure productivity, track attendance, incoming and outgoing phone calls, safety spying, employee theft, employee's location, horseplay and collect proof of hours worked using the latest computer detective monitoring system that provides accurate data that cannot be debated.
Managing Details:
Managing Details is the skill of paying close attention to details of every element of your job performance to ensure nothing is overlooked.
A Computing Services Director should be keen to handle every detail using strategic planning and organizational techniques that make it easy to keep track of everything that is happening in the organization consistently desiring to improve their knowledge and skills.
Meeting Management:
Meeting Management is the skill to know and understands the reason why an official meeting should be held and who should attend.
A Computing Services Director must learn how to properly organize and conduct meetings to contribute to organizational effectiveness by determining situations that require a meeting, understanding types of meetings, planning the meeting, running the meeting to the close and managing people after the meeting.
Product Knowledge:
Product Knowledge is an essential sales skill to understand the features of your product allowing you to present the benefits compellingly and accurately to the customer.
A Computing Services Director should ensure the teams understand the company's goods or services and can quickly take a client through them, therefore, instilling faith, trust and respect in the customers which in turn creates a positive customer experience.
Hard Skills Required to be a Computing Services Director
Hard skills are job-specific skill sets, or expertise, that are teachable and whose presence can be tested through exams. While core skills are more difficult to quantify and less tangible, hard skills are quantifiable and more defined.
Hard skills are usually listed on an applicant's resume to help recruiters know the applicant's qualifications for the applied position. A recruiter, therefore, needs to review the applicant's resume and education to find out if he/she has the knowledge necessary to get the job done.
A computing services director should have a good command of the following hard skills to succeed in her job.