Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for a senior it assistant.

A senior IT assistant acts as the overall leader of all the technical support activities in a company regarding information technology. He/she must have strong leadership skills to enable him/her to lead other IT assistants in ensuring effective working of computer networks and systems.

Apart from offering technical support, other duties include overseeing the installation, operation, and maintenance of computer networks as well as coordinating the subordinate employees in addressing questions raised by clients. He/she also leads the others in researching and analysis of the needs and requirements of clients. Lastly, he/she develops mitigation plans and ensures that they are reinforced by the staff.

Employee Performance Goals Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:


  1. Setting Goals: List specific goals in the space provided below each competency under "Performance Goals". Assign an appropriate timeline for each goal as well as numeric or financial terms to measure the goal.
  2. Employee Comments: The employee must comment next to each goal under "Employee Comments" with "Okay" for goals which he/she feels comfortable working with, and "Needs Clarification" for goals which he/she believes need to be discussed further. An employee who is comfortable with all the goals can sign the goals at this stage.
  3. Summary: Give a summary of the total time estimated for the employee to have achieved the goals. State action plans and specific milestones to track the goals. Any additional comments agreed between the employee and the supervisor should be noted here.
  4. Human Resources Review: Human resources personnel must confirm that the goals are specific, measurable, achievable, relevant, and time-bound. He/she must then sign the goals in the "Human Resource" section provided under "Signatures".
  5. Signatures: When discussion of the goals has been completed and consensus has been reached, sign the goals and let the employee sign too. Send the final copy to the human resources for inclusion in the employee's professional records.

Performance Goals for Next Period

Performance Goals

Employee Comments


Share company information with customers so that they can understand the goods and/or services provided.

Not to put pressure or undue influence when closing a deal with a client.

[employee comments goal]

Weigh my words first before I speak them out to avoid saying unwanted things.

To be authentic in my speech and to make people appreciate my honesty and transparency.

[employee comments goal]

Be willing enough to collaborate with other when it comes to problem-solving issues.

Be more flexible to change and adapt to new tact and ways of finding new solutions.

[employee comments goal]

Use honest facts, figures, and data to support conclusions made

Do a thorough analysis of facts before delivering a final result on each project

[employee comments goal]

Stay updated on different types of equipment introduced to the company

Learn new trends from coworkers who have experience handling such tasks

[employee comments goal]

Learn to identify the real key factors in a problem one is working on in order to effectively solve the problem

Suggest ideas and generate an operational plan for the achievement of own team's objectives

[employee comments goal]

Break a long-term goal into smaller short-term goals in order to be able to measure its progress and make it manageable

Find a group of like-minded people in order to get new ideas on how to go about meeting own goals

[employee comments goal]

Measure employees' performance and provide feedback to let them know the areas that they are excelling and those that need to be worked on

Allow enough time for tasks or projects in order to avoid feeling overloaded and increasing chances of errors

[employee comments goal]

Avoid inviting unnecessary participants in order to save time and resources

Plan for off-site meeting sessions that can enhance the energy of participants

[employee comments goal]

Learn how to install and configure a wide range of products

Learn more about the elements that allow customers to extend or customize products

[employee comments goal]


Sections 1-2: To be completed by the supervisor

Section 3: To be completed by the employee

1. Goals completed since last performance feedback

2. Goals for next period

3. Employee comments


I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:

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