Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for a systems operator.

A systems operator is responsible for monitoring and controlling how the mainframe's hardware and software or the computer server operates. He/she starts and stops the tasks of the system, monitors the system for unusual conditions, and ensures they perform efficiently and effectively in collaboration with programming and production control employees.

In addition, he/she will undertake the following duties; perform policy and regulation compliance tests, start or stop subsystems such as database and transaction processing systems, determine usage of the systems and equipment, undertake training on how to use the systems, escalating any operational issue, troubleshoot systems from time to time and establish manuals and guidelines on the use of the systems.

Employee Performance Goals Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:


  1. Setting Goals: List specific goals in the space provided below each competency under "Performance Goals". Assign an appropriate timeline for each goal as well as numeric or financial terms to measure the goal.
  2. Employee Comments: The employee must comment next to each goal under "Employee Comments" with "Okay" for goals which he/she feels comfortable working with, and "Needs Clarification" for goals which he/she believes need to be discussed further. An employee who is comfortable with all the goals can sign the goals at this stage.
  3. Summary: Give a summary of the total time estimated for the employee to have achieved the goals. State action plans and specific milestones to track the goals. Any additional comments agreed between the employee and the supervisor should be noted here.
  4. Human Resources Review: Human resources personnel must confirm that the goals are specific, measurable, achievable, relevant, and time-bound. He/she must then sign the goals in the "Human Resource" section provided under "Signatures".
  5. Signatures: When discussion of the goals has been completed and consensus has been reached, sign the goals and let the employee sign too. Send the final copy to the human resources for inclusion in the employee's professional records.

Performance Goals for Next Period

Performance Goals

Employee Comments


Be committed to providing excellent customer service beyond what is expected to keep the clients satisfied.

Not to put pressure or undue influence when closing a deal with a client.

[employee comments goal]

Learn to use fewer words to say or explain our points or views to avoid making the audience bored.

Stimulate conversations by asking open-ended questions and encourage others to continue taking.

[employee comments goal]

Improve the observation skills and to pay attention to the small details.

Give room to other people to look at the work and to remove any errors from it.

[employee comments goal]

Set aside time at the end of the day, maybe once a month to talk about safety rules and general working environment with the employees

Make sure to maintain and repair equipment on regular basis regardless of the company's financial status

[employee comments goal]

Provide accurate feedback at all times to enable without exaggerating

Generate reports that are not full of manipulated or cooked figures

[employee comments goal]

Concentrate the energies and focus on doing the very best every day

Learn new trends from coworkers who have experience handling such tasks

[employee comments goal]

Try an affirmation such as "I live authentically" or "My opinion matters" in order to avoid backing down during a conversation

Think about what causes the imperfections and acknowledge the fact that these are the things that make one special and more relatable to others

[employee comments goal]

Look for better ways that will increase one's chances of success, rather than stubbornly persist in the face of evidence that one's plan is not working

Break longer tasks into smaller, more manageable ones in order to not get overwhelmed at the thought of a long task

[employee comments goal]

Train oneself to follow a specific set of rules in order to shape and align own behavior and thoughts to the goal at hand

Prioritize tasks and activities in order to know what is important and how one needs to structure own work schedule

[employee comments goal]

Demonstrate more willingness to know how a product addresses the needs of a client

Learn more about the elements that allow customers to extend or customize products

[employee comments goal]


Sections 1-2: To be completed by the supervisor

Section 3: To be completed by the employee

1. Goals completed since last performance feedback

2. Goals for next period

3. Employee comments


I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:

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