Find out the top 10 core skills you need to master as a systems operator and what hard skills you need to know to succeed in this job.
A systems operator is responsible for monitoring and controlling how the mainframe's hardware and software or the computer server operates. He/she starts and stops the tasks of the system, monitors the system for unusual conditions, and ensures they perform efficiently and effectively in collaboration with programming and production control employees.
In addition, he/she will undertake the following duties; perform policy and regulation compliance tests, start or stop subsystems such as database and transaction processing systems, determine usage of the systems and equipment, undertake training on how to use the systems, escalating any operational issue, troubleshoot systems from time to time and establish manuals and guidelines on the use of the systems.
Core Skills Required to be a Systems Operator
Core skills describe a set of non-technical abilities, knowledge, and understanding that form the basis for successful participation in the workplace. Core skills enable employees to efficiently and professionally navigate the world of work and interact with others, as well as adapt and think critically to solve problems.
Core skills are often tagged onto job descriptions to find or attract employees with specific essential core values that enable the company to remain competitive, build relationships, and improve productivity.
A systems operator should master the following 10 core skills to fulfill her job properly.
Customer Oriented:
Customer Oriented is a skill that focuses primarily on the client as the King offering quality services that meet the customer's expectations with an aim to inspire people rather than just try to sell their product.
A Systems Operator needs to be customer oriented to boost the image of their company, stand out from the rest of the people and devise innovations of tomorrow that focus its sights on a new target ? satisfying the customer expectations.
Verbal Communication:
Verbal Communication is the use of tones and language to relay a message; it aids as a vehicle for expressing ideas, concepts and it, is critical to the daily running of the business.
A Systems Operator portrays his/her image and that of the company by the way he/she communicates; strong verbal communication skills are vital for business development and forging lasting relationships with customers, suppliers, and colleagues.
Accuracy:
Accuracy refers to the closeness of a measured value to a known value or standard that is passed by the governing laws.
A Systems Operator has to always be accurate with figures and data used and required in the office without any guesswork or estimations to facilitate precise and correct information in every department creating an authentic environment that will be respected by the workers.
Safety at work:
Safety is being protected from hurt or other non-desirable outcomes that may tend to overrule a situation and cause damages of different kinds.
A Systems Operator must learn to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury in the organization.
Ethical Behavior:
Ethical Behavior is acting in policies that are consistent with what the society and individuals typically think are good morals or values.
A Systems Operator should put emphasis on ethical behavior as best as he does to performance because it's as important as high morale and teamwork to all individuals who are committed to keeping the company values as well as speaking up when such costs are broken.
Physical Abilities:
Physical Abilities is the ability of one's strengths and limitations that are also known as the individual resources to perform well at the tasks given.
A Systems Operator must understand that his employees are very different types of people who vary in what they can or cannot do and treat each one with respect while supporting them to become the best in what they do.
Self Confidence:
Self Confidence is the ability to know who you are and what you are capable of doing which shows in your behavior, your body language, how you speak, etc.
A Systems Operator must be confident enough to inspire confidence in others while encouraging them to handle daily tasks and their personal lives with self-confidence that will, in turn, produce a well-rounded individual.
Persistence:
Persistence is the refusal to give up or let go of a firm or obstinate continuous course of action despite difficulties or opposition that you may face.
A Systems Operator should strongly emphasize the need for persistence as the fundamental difference between a successful outcome and a failed one while developing this important quality in each creating happy employees and business.
Self-Discipline and Sense of Duty:
Self-Discipline and Sense of Duty is an active effort which helps in developing set ways for your thoughts, actions, and habits empowering your to stick to your decisions.
A Systems Operator needs to learn the secret of fostering the development of self-discipline amongst the employees by clearly defining the expectations, staying in sync with the work related events and propagate result yielding ideas that employees suggest.
Product Knowledge:
Product Knowledge is an essential sales skill to understand the features of your product allowing you to present the benefits compellingly and accurately to the customer.
A Systems Operator should ensure the teams understand the company's goods or services and can quickly take a client through them, therefore, instilling faith, trust and respect in the customers which in turn creates a positive customer experience.
Hard Skills Required to be a Systems Operator
Hard skills are job-specific skill sets, or expertise, that are teachable and whose presence can be tested through exams. While core skills are more difficult to quantify and less tangible, hard skills are quantifiable and more defined.
Hard skills are usually listed on an applicant's resume to help recruiters know the applicant's qualifications for the applied position. A recruiter, therefore, needs to review the applicant's resume and education to find out if he/she has the knowledge necessary to get the job done.
A systems operator should have a good command of the following hard skills to succeed in her job.