Poor Employee Performance Feedback: Help Desk Analyst

Talks in a speedy and at times slow manner that the audience does not grasp the content being delivered.

Seems always to force other people to buy into ideas and views.

Has gained professional recognition fast due to the growth posted

Listens to the counsel of the management and coworkers and adjusts where there is need

Fails to maintain a friendly attitude in times of work stress changing to a high tone and harsh voice

Always the bridge of conflicts among the coworkers fueling conflict on one side

Humiliates staff members and makes others feel intimidated when working on company projects or tasks

Struggles to set goals that align with personal motivation and does not show interest in focusing on achieving performance goals

Takes time to research and analyze the strengths and weaknesses of competing companies

Plays focus enhancing games that help sharpen one's memory and problem-solving skills

Dedicates more of one's time to the completion of one's actual job duties in order to increase productivity

Is a team player; participates in brainstorming sessions and handles group projects and tasks with diligence

Gains power by undermining the position of the person one is trying to persuade making them feel less important during the meeting

Does not respect the other person's ideas or suggestions; regards own ideas as the best and does not care about what others have to say

Avoids the hardest assignments instead of trying to complete them first so that the rest of the day is easy

Focuses own efforts on irrelevant tasks and fails to do what actually needs to be done

Spends most of the work time either on focusing on areas that are not important or on doing meaningless tasks

Does not know how to anticipate problems thus panics when faced with challenges on the way to accomplishing own goals

Uses inflammatory language towards difficult customers and argues with objecting customers

Makes little efforts to redefine customer service processes to meet the ever-changing needs of customers

Give an instance you delivered a speech and how do you feel you performed

Do you normally talk about all your intended points and how do you manage your time on stage.

Do you accept positive criticism and work on the areas that need change?

Would you like to see your career grow as the company does?

Are you focused on doing a thorough work on all tasks assigned without any complaint?

How do you handle workplace stress and work related pressures?

Describe a time when you received feedback on your performance, and you had to disagree with it. How did you handle the situation?

Have you ever had a dispute with a colleague or client? What steps did you take to deal with the situation?

Describe a time when you were confused by a client's request. What process did you use to clarify things?

Are there times you have had difficult experiences working with details at work? How did you go about that?

Can you provide a specific example that best illustrates your ability to be counted on?

Describe a time your workday ended before completing a task. Did you end up finishing the task? How did you do it?

Is there a time when you have had to persuade a group of managers to accept your proposal or idea? How did you go about it?

In your opinion, which is the best time to persuade others? Explain your answer

How do you know when your behavior is about to get out of track and how do you regulate it? Describe a time when this happened

What would your boss or team members say about your behavior at work?

Describe a time when you have had an argument with your boss because you had not done something that required common sense. What was it and how did you defend yourself?

When is the last time you apologized to a colleague? What had you done and why did you feel the need to do this?

How do you respond to customers who make unrealistic demands?

What efforts are you making to redefine customer service processes to meet the ever-changing needs of customers?