Good Employee Performance Feedback: Help Desk Analyst

Tries to improve on a daily basis on how to perfect the art of public speaking.

Has a good knowledge of understanding and speaking a wide array of languages.

Ability to lead others in setting personal goals that all result in accomplishing the company goals

Takes work very seriously and gives no excuse to be absent

Certain about capability to get any job done and done well

Always willing to jump in and help with any situation without necessarily being asked

Avoids power struggles and backstabbing and is able to build rapport and trust quickly with other employees

Is less defensive and more open to feedback especially when it involves areas of improvement

Takes time to research and analyze the strengths and weaknesses of competing companies

Plays focus enhancing games that help sharpen one's memory and problem-solving skills

Reschedules deadlines and appointments well in advance, but goes out of one's way to meet those deadlines and answer to appointments

Checks one's work to make sure that all the essential details have been considered before handing in

Is able to invoke a sense of urgency in order to get a person to act at the moment

Gets to know the individual that one is hoping to persuade first, in order to create a bond and make the persuasion process easier

Pays attention to own mistakes in order to learn new ways to deal with them if they happen again in the future

Looks at the personal obstacles that one has overcome in the past in order to step out and stand up to do the right thing

Avoids talking when one knows that what they are thinking or want to say may be taken the wrong way or get one in trouble

Surrounds oneself with people who always seem to use common sense in order to improve own common sense skills

Seeks assistance when handling customers with special needs and works well with most customers

Understands what most customers are experiencing and is able to meet most of their needs

What will you consider your worst performed speech and how did the audience rate it?

Give an example you delivered a long speech and how did you rate your audience regarding their participation?

Do you consider the requirements carefully before handling any task?

Do you find it hard to work with the management in certain areas?

Are you quick to congratulate coworkers who are doing their level best?

Are you always armed with the right attitude no matter the situation?

Can you think of a time when you said or did something that had a positive impact on a colleague or client? What was it?

Which is one of the most stressful situations you have had? How did you resolve the situation?

Is there a time you identified an error that had been overlooked by a colleague? What did you do to fix it?

What tools/techniques do you use to check your work? Why do you use these tools/techniques?

Describe a time when you took responsibility for an error and were held personally accountable. What happened?

Can you describe a time when personal issues pulled you away from work? How did you handle it?

What are some of the things that you have done to improve your ability to persuade others?

Can you describe a time when you have had to convince a difficult colleague to accept your idea?

What are some of the challenges that you have faced when trying to accomplish your goals? Give specific examples

What would your boss or team members say about your behavior at work?

When is the last time you failed in a project because you did not use common sense? How did you rise up?

How do you avoid making the most common mistakes at work like being late or missing deadlines?

How do you respond to customers who make unrealistic demands?

Are there any instances where you delayed responding to a customer and did you give any explanations for the delay?