Use this step by step explanation to craft a good employee performance feedback review for a technical support specialist. Find the right words with quality phrases.
A technical support specialist maximizes the capabilities of a computer system by learning technical applications and providing recommendations. He/she evaluates the potential of the system by testing whether the new programs are compatible with the current programs and also evaluates enhancements and expansions by studying the capacity of the systems.
Other duties include testing new programs and comparing them with the given standards and making modifications, testing the compatibility of the vendor supplied software with the existing programs and hardware , training users to maximize the use of hardware and software, writing operating instructions to give users a point of reference, keeping records of revisions and changes in hardware and software and testing computer components to maintain system capability.
Employee Performance Review Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
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Rating Meaning | |
| The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies. | 1 |
| Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results. | 2 |
| The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work. | 3 |
Supervisor's Feedback | ||
Skill | Comments | Rating |
|---|---|---|
| PUBLIC SPEAKING: Public Speaking though closely related to presenting differs in that it is the process of performing a speech before a live audience with the purpose of informing, persuading or entertaining. | Handles well any unexpected issue that might arise during the talk. Always plans appropriately before delivering ant type of talk or speech. | 2 |
| PROBLEM SOLVING: Problem Solving is the skill of defining a problem to determine its cause, identify it, prioritize and select alternative solutions to implement in solving the problems and reviving relationships. | Keeps things calm even when required to make quick decisions under high pressure. Shows strong level-headedness when assessing situations and coming up with solutions. | 2 |
| SAFETY AT WORK: Safety is being protected from hurt or other non-desirable outcomes that may tend to overrule a situation and cause damages of different kinds. | Asks other employees for suggestions and ideas about improving safety in the workplace Requires employees to read material safety data sheets for chemicals in order to know how to handle specific chemicals | 2 |
| WORK ATTITUDE: Work Attitude is one's feelings towards and beliefs about one's job and their behavior that can tell how it feels to be there. | Has a valuable working attitude that strengthens business connections in an amazing way Always focused to internal bearing that brings out the right attitude in all situations | 3 |
| EMOTIONAL INTELLIGENCE: Emotional Intelligence is the capability to identify your emotions, understand what they are telling me and realize how the feelings are affecting you and the people around you. | Treats co-workers with respect and fairness, preserves their self-confidence and dignity, and shows regard for their opinions Makes eye-contact, pays attention to nonverbal clues such as tone of the voice, facial expressions, and posture when having a conversation with a colleague | 2 |
| PERSUADING OTHERS: Persuading others is making sure your best ideas get a fair hearing without manipulating others or using trickery. | Speaks in the affirmative in order to maintain directness and keep one's own intentions clear Plans what one intends to say before one does so and then delivers it with conviction and confidence | 2 |
| PROBLEM/SITUATION ANALYSIS: Problem/Situation Analysis is the ability to solve problems and assess situations to know what kind of solution is required to calm it down. | Finds a more positive side of the situation and focuses on it in order to reduce the situation's negative emotional impact Sets a deadline for when a situation should be solved and a schedule for reporting in order to stay on track and know when one is falling apart | 2 |
| MEETING MANAGEMENT: Meeting Management is the skill to know and understands the reason why an official meeting should be held and who should attend. | Promotes off-site meetings that can enhance the energy of participants due to changes in scenery Makes effort to take notes during a meeting and often delegates the task to a note taker | 2 |
| COMPUTER SKILLS: Computer Skills are the necessary computer working skills that each employee need to have while seeking to get admitted into the professional world. | Demonstrates willingness to learn how to install, use, and troubleshoot computer software Understands the importance of being familiar with computer security issues | 2 |
| TECHNICAL SKILLS: Technical Skills are the abilities and knowledge mostly related to mechanical, IT, scientific and mathematical needed to perform specific tasks in the workplace. | Encourages colleagues to undergo training in new areas of expertise and to share their knowledge with others Shows willingness to learn new technologies and makes an effort to remain updated with technology | 2 |
Self Evaluation | |
Self Evaluation Question | Employee Comments |
|---|---|
| PUBLIC SPEAKING: What will you consider your worst performed speech and how did the audience rate it? Give an example you delivered a long speech and how did you rate your audience regarding their participation? | [employee comments] |
| PROBLEM SOLVING: Give an instance you solved a problem, and it was successful. Are you in most cases conversant with what the problem is before you solve it? | [employee comments] |
| SAFETY AT WORK: Describe a time when an accident happened at work. What caused the accident? What did you do to help those who were involved? If you were chosen to conduct a company's safety audit, how would you go about it? | [employee comments] |
| WORK ATTITUDE: Are you quick to congratulate coworkers who are doing their level best? How do you handle workplace stress and work related pressures? | [employee comments] |
| EMOTIONAL INTELLIGENCE: What is your greatest strength? How do you make sure your colleagues benefit from your greatest strength? Have you ever had a dispute with a colleague or client? What steps did you take to deal with the situation? | [employee comments] |
| PERSUADING OTHERS: Describe a time when you have used persuasion to convince someone to see things your way. What tips did you use? In your opinion, which is the best time to persuade others? Explain your answer | [employee comments] |
| PROBLEM/SITUATION ANALYSIS: Can you explain the steps you have taken to troubleshoot a problem? How effective have these steps been? Describe the most difficult situation/problem you have ever solved. What steps did you take to diagnose it and what was the outcome? | [employee comments] |
| MEETING MANAGEMENT: What efforts are you making to gain more knowledge about effective meeting management skills? What efforts are you making to ensure all meetings have a clear agenda? | [employee comments] |
| COMPUTER SKILLS: What efforts are you making to improve your typing speed and accuracy? Have you ever tried to use different versions and types of computer operating systems? Did you learn anything new? | [employee comments] |
| TECHNICAL SKILLS: What do you to ensure that your technical skills are current? Have you ever failed to follow technical instructions when using a new system? What did you do to improve? | [employee comments] |
Summary |
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Sections 1-4: To be completed by the supervisor Section 5: To be completed by the employee |
1. Exceeds Job Related Expectations |
2. Areas to improve |
3. Goals completed since last performance feedback |
4. Goals for next period |
5. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |