Use this step by step explanation to craft a good employee performance feedback review for a technical support specialist. Find the right words with quality phrases.

A technical support specialist maximizes the capabilities of a computer system by learning technical applications and providing recommendations. He/she evaluates the potential of the system by testing whether the new programs are compatible with the current programs and also evaluates enhancements and expansions by studying the capacity of the systems.

Other duties include testing new programs and comparing them with the given standards and making modifications, testing the compatibility of the vendor supplied software with the existing programs and hardware , training users to maximize the use of hardware and software, writing operating instructions to give users a point of reference, keeping records of revisions and changes in hardware and software and testing computer components to maintain system capability.

Employee Performance Review Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:

Instructions

  1. Rating: Rate the employee against the core skills based on how well he/she demonstrates each skill. Give scores 1, 2, or 3 for each rating depending on the employee's performance.
  2. Comments: Use this area to give examples of employee's performance phrases. The phrases should describe how well an employee has performed on previously set goals based on the given core skill.
  3. Summary: Use this section to give a summary of the employee's strengths and areas for improvement or development. Recommend a step increase for an employee who has met the expectations and performance improvement plans for one who doesn't meet expectations.
  4. Human Resources Review: Human resources manager must examine and indicate whether he/she concurs with the evaluation and comments. If the manager agrees, then he/she must sign the evaluation form. If he/she doesn't concur, then he/she must provide reasons explaining why this is so.
  5. Signatures: Sign the evaluation form and give it to the employee to go through and answer the Self Evaluation Questions. Ask him/her to sign and date the evaluation form before giving it back to the human resources for filing.

Rating Meaning

The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies.

1

Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results.

2

The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work.

3

Supervisor's Feedback

Skill

Comments

Rating

PUBLIC SPEAKING: Public Speaking though closely related to presenting differs in that it is the process of performing a speech before a live audience with the purpose of informing, persuading or entertaining.

Always does proper research before delivering a talk before people.

Exhibits a great aura of confidence and poise when delivering a talk.

3

PROBLEM SOLVING: Problem Solving is the skill of defining a problem to determine its cause, identify it, prioritize and select alternative solutions to implement in solving the problems and reviving relationships.

Seeks to brainstorm on problems to try to find the right solutions.

Monitors all outcomes of all actions undertaken to take full responsibility for any problem.

3

SAFETY AT WORK: Safety is being protected from hurt or other non-desirable outcomes that may tend to overrule a situation and cause damages of different kinds.

Creates a company's handbook with a list of rules and steps that must take place in order to ensure safety in the workplace

Schedules regular training for all scenarios that appear as a risk for accidents in the workplace

3

WORK ATTITUDE: Work Attitude is one's feelings towards and beliefs about one's job and their behavior that can tell how it feels to be there.

Encourages colleagues to work and quickly build up a jovial working environment of trust

Always thinking positively and willing to share positive insights that could benefit everybody

3

EMOTIONAL INTELLIGENCE: Emotional Intelligence is the capability to identify your emotions, understand what they are telling me and realize how the feelings are affecting you and the people around you.

Comfortably walks in someone else's shoe and craves understanding of other colleagues easily

Is an effective listener; always shows willingness to listen and understand colleagues objections

3

PERSUADING OTHERS: Persuading others is making sure your best ideas get a fair hearing without manipulating others or using trickery.

Polishes own soft skills and learns the art of tact before one walks the path of influencing others

Prepares own presentation or the final solution after carefully assessing and understanding how others respond to own ideas

3

PROBLEM/SITUATION ANALYSIS: Problem/Situation Analysis is the ability to solve problems and assess situations to know what kind of solution is required to calm it down.

Concentrates on the solution that can lead one to achieve the set goals and anticipates possible challenges associated with this solution

Opens own mind to a solution that may work and tries it out instead of making snap judgments based on little experience and information

3

MEETING MANAGEMENT: Meeting Management is the skill to know and understands the reason why an official meeting should be held and who should attend.

Promotes off-site meetings that can enhance the energy of participants due to changes in scenery

Demonstrates willingness to learn more meeting management skills to improve future meetings

2

COMPUTER SKILLS: Computer Skills are the necessary computer working skills that each employee need to have while seeking to get admitted into the professional world.

Excels at using different versions and types of computer operating systems

Excels at installing different types of operating systems and possesses in-depth knowledge in file management

3

TECHNICAL SKILLS: Technical Skills are the abilities and knowledge mostly related to mechanical, IT, scientific and mathematical needed to perform specific tasks in the workplace.

Recognized by colleagues and clients as being a functional and technical expert

Demonstrates exceptional professionalism and confidence when solving complicated issues and always welcomes new challenges

3

Self Evaluation

Self Evaluation Question

Employee Comments

PUBLIC SPEAKING:

What was your favorite talk and how did it rate among your audience?

How well do you manage your nervousness and tension before you give a talk?

[employee comments]
PROBLEM SOLVING:

How well do you accommodate other people ideas and opinions when trying to solve a problem?

Are you in most cases conversant with what the problem is before you solve it?

[employee comments]
SAFETY AT WORK:

Describe a time when an accident happened at work. What caused the accident? What did you do to help those who were involved?

If you were chosen to conduct a company's safety audit, how would you go about it?

[employee comments]
WORK ATTITUDE:

Are you quick to congratulate coworkers who are doing their level best?

Do you care about the impression you give to your business about what kind of a person you are?

[employee comments]
EMOTIONAL INTELLIGENCE:

What is your greatest weakness? Can you give situations when your weakness was tested in the workplace?

Why is it so important to build trust and rapport with colleagues? How do you develop the two in the workplace?

[employee comments]
PERSUADING OTHERS:

What are some of the things that you have done to improve your ability to persuade others?

In your opinion, which is the best time to persuade others? Explain your answer

[employee comments]
PROBLEM/SITUATION ANALYSIS:

Describe a time when you solved a problem without all the necessary information about it in hand. How did you go about it and what was the outcome?

Describe a time when you have found a creative way to solve a problem. How did you feel?

[employee comments]
MEETING MANAGEMENT:

Were there any times you failed to assign roles to participants in a meeting? How did you correct the situation?

What efforts are you making to ensure all meetings have a clear agenda?

[employee comments]
COMPUTER SKILLS:

Have you ever tried to create a computer network unsuccessfully? How did you solve the challenges faced?

How often do you backup computer data and which data backup techniques do you use?

[employee comments]
TECHNICAL SKILLS:

Have you ever made suggestions that improved an existing technical system?

What efforts are you making to learn more about coding and programming?

[employee comments]

Summary

Sections 1-4: To be completed by the supervisor

Section 5: To be completed by the employee

1. Exceeds Job Related Expectations

2. Areas to improve

3. Goals completed since last performance feedback

4. Goals for next period

5. Employee comments

Signatures

I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:

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